nanc report numbering oversight working group (nowg) june 4, 2015 co-chairs: laura dalton, verizon...
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NANC Report
Numbering Oversight Working Group(NOWG)June 4, 2015
Co-Chairs:
Laura Dalton, Verizon Communications
Karen Riepenkroger, Sprint
06/04/20151
Contents
• 2014 Performance Reports and Surveys for NANPA and PA
• 2014 NANPA Performance Report• 2014 PA Performance Report• NANPA and PA Change Orders• Meeting Schedule• NOWG Participating Companies
206/04/2015
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Summary 2014 Performance Reports for NANPA and PA
The annual performance assessment for the NANPA and PA is based upon:
• 2014 Performance Feedback Surveys • Monthly Reports • Annual Operational Reviews • NOWG observations and interactions with the NANPA
and PA
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Summary2014 Performance Surveys
• The NOWG conducts three annual performance surveys:o NANPAo PAo RNA
• In 2014, the NOWG streamlined the survey process by revising the survey questions to have a single survey question per function and to have a single ‘comment’ section at the end of each survey.
• The NOWG received NANC concurrence and modified the rating categories from five categories (Exceeded, More Than Met, Met, Sometimes Met, Not Met) to two categories: Met or Not Met.
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Summary 2014 Performance Surveys
Definition of Each Rating Category
Satisfaction Rating Used when the NANPA, PA, RNA...
MET • Performance was competent and reliable
• Decisions and recommendations were within requirements
NOT MET • Performance was unreliable and commitments were not met
• Decisions and recommendations were inconsistent with requirements
Summary 2014 NANPA Survey Respondents
5068
26
140150
69
4736
15
34 2619
45 37 38 3546
17 14 1626 30 22 20 21 21 20 27
27 29 25 17 24 21
0
50
100
150
200
1998
1999
2000
2001
2002
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Industry
Regulators
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The total number of respondents to the 2014 NANPA Survey increased from 2013. The following chart reflects the trend of respondents since the inception of the NANPA performance survey:
Summary 2014 NANPA Survey Results *
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Each section in the 2014 NANPA survey had one question and the respondents provided the following aggregated response ratings:
Section Met Not Met
CO Code (NXX) Administration 58 1
NPA Relief Planning 59 0
NRUF 58 1
Other NANP Resources 47 0
NANP Administration System (NAS) 65 0
NANPA Website and Reports 65 1
NANPA Industry Activities 46 0
Overall Assessment of the NANPA 65 0
* The aggregated results do not include “N/A” responses.
Overall percentage of Met ratings = 99.36%
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Summary 2014 NANPA Survey Results
The following is a summary of written comments that were provided by survey respondents:
• Significant praise for the NANPA staff was a consistent theme in the survey. In many cases, the comments provided praise for individual staff members and appreciation for quality of service provided by NANPA.
• The following adjectives and phrases were used by multiple respondents to describe their experiences in working with the NANPA staff:
– Responsive, courteous, resourceful– Friendly, helpful, knowledgeable– Provides great service
06/04/2015 9
Summary2014 NANPA Performance Report
NOWG Observations
• After thoroughly reviewing the NANPA survey responses, the NOWG concluded that the survey quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the NANPA.
• The NANPA actively participated in industry forums, promptly addressed issues brought to their attention and suggestions made by the NOWG.
• As in previous years, the NANPA has continued to consistently and effectively demonstrate their expertise as the custodian of numbering resources in all areas in which they were involved.
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Summary2014 NANPA Performance Report
NOWG Observations – Highlights
• Met all of NANPA’s performance measurements and required responsibilities in 2014.
• Implemented process improvements.• Continued to educate the industry through NAS instructional
videos, Quarterly NANPA Newsletters, and direct contact with new entrant service providers.
• Improved system capabilities by upgrading NAS hardware and operating software.
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Summary 2014 NANPA Performance Report
NANPA’s rating for the 2014 performance year was determined by consensus of the NOWG to be Met. This rating is defined below:
Satisfaction Rating Used when the NANPA...
MET • Performance was competent and reliable
• Decisions and recommendations were within requirements
06/04/2015 12
Summary 2014 NANPA Performance Report
NOWG Suggestions
The NOWG makes the following recommendations for NANPA’s consideration:• Continue to proactively search for ways to improve processes, educate
customers, and enhance system functionality.• Continue to utilize the NANP Notification System (NNS) to issue
informative notices to the industry for issues of common interest, such as NAS enhancements, new reports added to the NANPA website, and the availability of the NANPA Newsletter index.
• Include on the semi-annual CIC Report Reminder Notice, a reminder to review and update CIC contact information as required by the CIC Assignment Guidelines.
• Continue to provide high quality, valued service to the industry.
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2014 NANPA Performance Report
The NOWG requests NANC approval of the NANPA Performance Report and requests the NANC Chair to transmit to the FCC.
Summary 2014 PA Survey Respondents
32
71 68
55 53 50
6556
40
68 65
55
1925 26 23
1725
32 31 30 3034 34
0
20
40
60
80
2003
2004
2005
2006
2007
2008
2009
2010
2011
2012
2013
2014
Industry & Other
Regulators
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The total number of respondents to the 2014 PA Survey was down from 2013. The following chart reflects the trend of respondents since the inception of the PA performance survey:
Summary 2014 PA Survey Results *
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Each section in the 2014 PA survey had one question and the respondents provided the following aggregated response ratings:
Section Met Not Met
Pooling Administrator (PA) 81 0
Pooling Administration System (PAS) 75 0
PA Website 86 1
Miscellaneous PA Functions 82 0
PA Industry Activities 58 0
Overall Assessment of the PA 87 0
* The aggregated results do not include “N/A” responses.
Overall percentage of Met ratings = 99.79%
06/04/2015 16
Summary 2014 PA Survey Results
The following is a summary of written comments that were provided by survey respondents:
Outstanding praise for the PA staff was a consistent theme in the survey comments. Following is a summary of adjectives and phrases used by multiple respondents to describe their experiences in working with the PA staff:
– Helpful, prompt, courteous, responsive– Provided exceptional support– Excellent customer service
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Summary 2014 PA Survey Results
Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the PA.
Comments pertained to:• Communication of upcoming PAS enhancements• Timing of applications processing and frequency of report
generation
Summary 2014 RNA Survey Respondents
8 8
16
31 1
0
5
10
15
20
2012 2013 2014
Industry & OtherRegulators
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The total number of respondents to the 2014 RNA Survey increased from 2013. The following chart reflects the trend of respondents since the inception of the RNA survey.
Summary 2014 RNA Survey Results *
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Each section in the 2014 RNA survey had one question and the respondents provided the following aggregated response ratings:
Section Met Not Met
Routing Number Administrator (RNA) 10 1
Routing Number Administration System (RNAS)
9 1
RNA Website 12 1
RNA Industry Activities 9 0
Overall Assessment of the RNA 14 1
* The aggregated results do not include “N/A” responses.
Overall percentage of Met ratings = 93.10%
06/04/2015 20
Summary 2014 RNA Survey Results
The following is a summary of written comments that were provided by survey respondents:
Outstanding praise for the RNA staff was a consistent theme in the survey comments. Following is a summary of adjectives and phrases used by respondents to describe their experiences in working with the RNA staff:
– Extremely helpful, prompt, courteous – Professional, nice to work with– Responsive, goes above and beyond to assist
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Summary 2014 RNA Survey Results
Comments suggesting improvements were mostly isolated and were not indicative of any consistent performance issues for the RNA.
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Summary2014 PA Performance Report
NOWG Observations
• After thoroughly reviewing the PA and RNA survey responses, the NOWG concluded that the survey quantitative results and written comments indicated a high level of satisfaction experienced by those who interacted with the PA and RNA.
• The PA and RNA actively participated in industry forums, promptly addressed issues brought to their attention and suggestions made by the NOWG.
• In 2014, the PA demonstrated the ability to process a record number of Part 3 applications while testing and developing functionality for the new PAS.
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Summary2014 PA Performance Report
NOWG Observations - Highlights
• The PA processed the highest quantity of Part 3s since the start of Pooling.
• System Development for the new PAS scheduled for deployment in January 2015 which included testing and developing documentation by PA personnel.
• Maintained PAS and RNAS availability at 99.98%.• PA secured a blanket safety valve waiver to replenish the
pool in the CA 415 NPA until the effective date of the new 628 NPA overlay.
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Summary 2014 PA Performance Report
PA’s rating for the 2014 performance year was determined by consensus of the NOWG to be Met. This rating is defined below:
Satisfaction Rating Used when the PA...
MET • Performance was competent and reliable
• Decisions and recommendations were within requirements
06/04/2015 25
Summary 2014 PA Performance Report
NOWG Suggestions
The NOWG makes the following recommendations for the PA’s consideration:• Continue to have internal training sessions with the PA and RNA
personnel to ensure consistency in understanding the processes when responding to service providers and regulators.
• Consider enhancing the current process for PAS Suggestions by creating a standardized form for suggestion submissions and distributing a notice to PAS users of the new PAS Suggestion form.
• Propose an issue to INC to increase the frequency of requesting the Contamination Report from the NPAC for the purpose of approving or denying block returns.
• Continue to provide high quality service to the industry.
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2014 PA Performance Report
The NOWG requests NANC approval of the PA Performance Report and requests the NANC Chair to transmit to the FCC.
NANPA Change Orders
Change Order Number
Date Filed Summary NOWG Status FCC Action Scheduled Implementation
Date
2 05/22/2015 INC Issue 794: Update 555 NXX
Assignment Guidelines to Reflect
a Moratorium on New Assignments
NOWG Recommendation to
Approve sent to FCC on 05/29//2015
Pending TBD
2706/04/2015
PA Change Orders
Change Order Number
Date Filed Summary NOWG Status FCC Action Scheduled Implementation
Date
24 11/6/2012 Enhancement of the FTP Interface with
the Pooling Administration
System
NOWG Recommendation to
Approve sent to FCC on 11/16/2012
FCC Approved on 12/5/2012
Partially Implemented
7/19/2013
Remainder Implemented
January 11, 2015 with Release of Enhanced PAS
2806/04/2015
NOWG Upcoming Meeting Schedule – 2015
Month Activity
June 23 PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr
June 23 NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr *
July 17 PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr
July 17 NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr *
August 13 PA Standing Agenda Call with NOWG - Conference Call 1 pm Eastern, 1 hr
August 13 NANPA Standing Agenda Call with NOWG - Conference Call 2 pm Eastern, 1 hr *
* NOWG-Only Monthly Call following Calls with the Administrators
2906/04/2015
NOWG Meetings• Other meetings for the NOWG may be scheduled
as needed beyond what has been identified in this list.
• Contact the Co-Chairs for complete meeting or conference call details: – [email protected]– [email protected]
• NOWG meeting notes and documents are posted at www.nanc-chair.org
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NOWG Participating Companies
• AT&T• CenturyLink• Charter
Communications• Cox Communications• Indiana Utility
Regulatory Commission
• Pennsylvania Public Utilities Commission
• Sprint • T-Mobile USA• Verizon
Communications / Verizon Wireless
• XO Communications
3106/04/2015