move on...from fm to workplace management
Post on 20-Jan-2015
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Dr Graham Jervis
Advanced Workplace Associates. www.advanced-workplace.com
Director of Service
Management at AWA
Founding Director
Author of “Moving on…FM
to Workplace Management”-
the book
Moving on… Facilities Management to Workplace Management
Advanced Workplace Associates. www.advanced-workplace.com
What is Facilities Management?
Advanced Workplace Associates. www.advanced-workplace.com
Facilities Management is:
Provision and maintenance of material assets & services that people use in the built environment.
work wherever they are.
Traditional view of Facilities Management
Advanced Workplace Associates. www.advanced-workplace.com
FM often seen as an overhead to be driven down.
What is Workplace Management?
Advanced Workplace Associates. www.advanced-workplace.com
Workplace Management is
Management of all resources to design & maintain effective, economical workplace experiences allowing people to do their best work wherever they are.
The objective is to support greater business productivity.
Workplace experiences
Advanced Workplace Associates. www.advanced-workplace.com
Workplace experiences – sensing through time
Advanced Workplace Associates. www.advanced-workplace.com
Time (throughout the day)
Getting more from the workplace
Advanced Workplace Associates. www.advanced-workplace.com
TypicalTypical
Economic effectiveness
Experience effectiveness
Cramming
Opulence
Getting more from the workplace
Advanced Workplace Associates. www.advanced-workplace.com
TypicalTypical
Workplace Management
Workplace Management
Economic effectiveness
Experience effectiveness
Cramming
Opulence
The world of work is changing
Advanced Workplace Associates. www.advanced-workplace.com
FM strategies need to recognise these changes
Here
Here
Here
What is Workplace Management?
Advanced Workplace Associates. www.advanced-workplace.com
Facilities Management is
Engineering and services
The building
Bricks and mortar
Responding to the business
Blue collar
The world will remain the same
Workplace Management is
‘Experiences’
Wherever people work
Technology, work, policy, space
Influencing the business
Business Professional
Pre-empting change
CRE/FM as part of an infrastructure business?
Advanced Workplace Associates. www.advanced-workplace.com
•Robust Business management capabilities.•Creating value•Need for a management excellence model.
Need for a Workplace Management Excellence Model?
Advanced Workplace Associates. www.advanced-workplace.com
FM alignment to business strategies
The WM Excellence Model
Advanced Workplace Associates. www.advanced-workplace.com
The WM Excellence Model
Advanced Workplace Associates. www.advanced-workplace.com
The WM Excellence Model
Advanced Workplace Associates. www.advanced-workplace.com
The WM Excellence Model
Advanced Workplace Associates. www.advanced-workplace.com
AWA Benchmarking WM Excellence Tool
Advanced Workplace Associates. www.advanced-workplace.com
AWA WM Excellence Assessment Model
Advanced Workplace Associates. www.advanced-workplace.com
Strategy & Management – example questions
Advanced Workplace Associates. www.advanced-workplace.com
Drop down alternative
choices
Automatic Scoring
0 -4
Supply Chain Management example
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Category Maturity
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High Level Need for Attention
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Workplace Management Maturity
Advanced Workplace Associates. www.advanced-workplace.com
Mapped to the EFQM Excellence Model.
Advanced Workplace Associates. www.advanced-workplace.com
WM Excellence mapped to EFQM Maturity
Advanced Workplace Associates. www.advanced-workplace.com
Further Information: http://www.advanced-workplace.com/articles
Advanced Workplace Associates. www.advanced-workplace.com
www.advanced-workplace.comhttp://store.blurb.co.uk/ebooks/372696-moving-on-fm-to-workplace-management
Uses made of the AWA WMExcellence Model AssessmentTool
Advanced Workplace Associates. www.advanced-workplace.com
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