big data, analytics & fm: from lady gaga to workplace...
TRANSCRIPT
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Big Data, Analytics & FM: From Lady GaGa to Workplace Management
Nancy Johnson Sanquist, IFMA Fellow, AIA AssociateManhattan Software, a Trimble Company
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Data to Information to Knowledge to Wisdom
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Agenda
• Introduction to NJS and Trimble Navigation• Introduction to Big Data and Analytics • Case Studies from Lady GaGa to Workplace• Future of Big Data and Analytics for FM and RE
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4 | World Leading Real Estate & Facilities Management Software
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Manhattan Functional Spectrum
ERP ERPERP
IWMS
CAFM
Specialist Systems / Point Solutions
FinSystems ProjectsLease
Admin. O&MCADPAMGIS Excel ReserveCAP SRS AMS
Manhattan Real Estate Life Cycle
ERP
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5 | World Leading Real Estate & Facilities Management Software
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6 | World Leading Real Estate & Facilities Management Software
Gartner IWMS Magic Quadrant 2013-14
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Lifecycle solutions
CONCEPT ENGINEERING & DESIGN ESTIMATING PROJECT
PLANNING CONSTRUCT OPERATE
Re-engineering levers:▪Provide real-time information for key stakeholders▪Connect field (actual) to the office (plan)▪Enable measurement of on-site progress to overall plan▪Streamline and integrate workflow processes▪Exchange data from construction phase to operate and manage phase▪Optimize building portfolio with analytics
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Folie 7
7 We should consistently use plan, design, build,operateRagnar Wessman;
8 This workflow picture is consistent with other Trimble material (AG etc).Ragnar Wessman;
9 The text is too specific and does not work for all customer groups, I think.Ragnar Wessman;
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The RE Life-Cycle
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Trimble
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My Analytics Background
Thomas Davenport
John Serri
1.
2.
3.
4.
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It‘s all about the data
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The Accelerating Pace of Innovation!!!
Pre Industrial
~750 years
Industrial Period/Post War
Space Age
~200 years
EarlyInformation AgeMainframe
PC~20 years
Internet , DNA,E‐commerceSmart Phones~20 years Information Revolution
Phase 3?~ Last 3 years Trends:
SaaSMobility / APPS / DevicesBig Data / Analytics
Information Explosion!Exponential Volumes, New Connections, More sources
2014
2010
1990
19701750
Google(1999)
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Information:Big Data & Analytics
PHYSICALPHYSICAL
VIRTUALVIRTUAL
Increase performance and innovation
Reduce costs
AssetsAssets
Mobile Devices
Internet of Everything
Nexus of Forces (Gartner)
+PlacesPlaces
Sustainable, Resilient, Agile, Schedulable
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Mobility
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Goodbye to…my guts tell me….
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Big Data & Analytics
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Welcome BIG DATA and ANALYTICS
The Sexiest Job in the 21st c.
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Definition
“Using new technologies and methods to manipulate unprecedented amounts of data to provide more timely, precise, insightful and predictive information for business decisions and actions”
Robert MorrisonLead Faculty IIACo-Author with Tom Davenport
Analytics at Work
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+ Visual, Variable, Veracity
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Analytics 1.0
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Analytics 2.0
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In this changing world …
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• Deep data mining has hit the music business• Meet Troy Carter of AtomFactory who created the
concept of Little Monsters• Mined the 31m Twitter & 51m Facebook followers
& ticket sales for big data• Created more targeted social media platform and
cut out middle men
The Queen of the Data Scientists: Lady GaGa
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Big Data Disrupts Disaster Relief
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Data and Analytics Questions
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Are you asking the right questions?
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… and are you asking the questions right?
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Are you getting the right answers?
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… are you ready for the next development?
We are all now data scientists
Data Curator
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Analytics 3.0
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Less well-known queen…
• Meet Dr. Pamela Peele, CAO of Univ. of Pittsburgh‘s Medical Center
• Background in gaming, economics and healthcare• Fired existing financial analysts and created big data and
analytics centralized organization (federated model)• Created a knowledge factory with team of epidemiologists,
physicians, physicists & math.• Plant foreman is industrial engineer• Most important member of team: JOURNALIST
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Federated Model for Enterprise Analytics
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No Mickey Mouse Analytics
Meet Mark Shafer, SVP of Revenue & Profit Management; head of Disney’s ‘data army’
120 analysts (30 w/PhDs) for business big data analysis in federated model
Able to take analytics work done in the cruise industry and apply it to a Broadway dynamic pricing model
Top grossing show due to secret algorithm
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The Quantified Workplace
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Buildings: HVAC, Electrical and Mechanical SystemsPerformance for BMSBadging, RFID, Video, SecurityLAN/WIFI usage/position locationUtilization/presenceSensorsOperations & maintenanceBIM dataWellnessTCO
People: Movement/locationInteractions/behaviourHealth & wellnessPerformance
Economic: Real‐time pricingReal‐time supply and demandMarket dataSite location analysis
It’s all about the DATA
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The Digital Workplace
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Internet of Things
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BIM Big Data
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People in the Workplace
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NEW DEVELOPER, NEW WELLNESS STANDARD for ALL WORKPLACES
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Why does FM & RE care?
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From Basement Bob To Data Darrell
The Digital Worker
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Sara H. Steinbauer, PMP
• Managing Director of Information Services at NELSON
• Focused on delivering technical expertise, industry knowledge and information solutions to drive high performance portfolios
• Big data and analytics specialties include:
• BIM in FM for As-Built Lifecycle Management
• Digital Visualization Services & Revit Content Creation
• Data Analytics and Visualization Solutions supporting service delivery excellence
Data Scientist for FM
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Sara H. Steinbauer, DL
“Data gives me the power to make better decisions and take action with confidence.”
I
data
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Vita KanData Manager, Global Real Estate,Motorola Solutions Inc.
18 years in software development, systems engineering and solutions architecture.
4 years with Motorola Solutions Real Estate team focusing on real estate data management tools, software solutions and data analytics.
Analytics Philosophy:
• More data available to more people at a faster pace became a norm for business landscape.
• Ability to make strategic business decisions with confidence comes with quality data, effective processes, and smart platform.
Meet another RE Analyst
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Aspects of Data Analysis
Transactions Strategic Planning
Occupancy Planning
Facility Management
103
2
1
1215
11
2
2576
RenewalDisposit…Relocat…Acquisit…
ExpirationRenew…
Disposit…Internal
Completed
0
5.000.000
10.000.000
15.000.000Operating costs and utility trends
Space and Occupancy metrics
Transactions and lease costs
Portfolio analysis
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Location Analytics
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Capital Asset Planning
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Mobile IntelligenceSite ViewerSite Viewer
Benefits• Untethered access• Full security• Real‐time Information• Flexible interrogation• Seamless move from reports to updates
Benefits• Untethered access• Full security• Real‐time Information• Flexible interrogation• Seamless move from reports to updates
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Interactive Visualization
Benefits• Graphical Insights• Flexible Queries• Layers of Information
Benefits• Graphical Insights• Flexible Queries• Layers of Information
CAD‐based InterrogationCAD‐based Interrogation
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Supply & Demand Analysis
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Interactive Visualization
Benefits• Graphical Insights• Flexible Queries• Layers of Information
Benefits• Graphical Insights• Flexible Queries• Layers of Information
GIS‐based InterrogationGIS‐based Interrogation
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Utilization Analysis
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Energy Analysis
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RE & Workplace Analytics
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• Insight by Building, Region, City– Improved Performance Against
Benchmarks– Real time measurements of Facility
Usage – Occupant Feedback on Facility– By Building, City. Region– TCO trends and comparisons– Reactive and Preventative Trends
• Actions– Reduce TCO in Building– Improve User Satisfaction– Improve Maintenance Programs– Reduce Response Time– Improve Sustainability
• Challenges– Unavailability of Data Talent– Data completeness and Quality –
Lack of Standards– Voluminous Information– Large Solution Space
Sources
Help DeskEmail
Help DeskEmail
SensorsSensors
Benchmarking Services
Benchmarking Services
FEMAWeatherFEMA
Weather
Utilities Utilities
Twitter, Facebook,Google
Twitter, Facebook,Google
OA&MSystemOA&MSystem
TCO, Sustainability Occupancy Insights
TCO, Sustainability Occupancy Insights
TCO Forecasts/ Targets
TCO Forecasts/ Targets
SustainabilityForecast and
Targets
SustainabilityForecast and
Targets
SolutionsSolutions
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RE & Workplace Analytics
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What does analytics mean to Sara & Vita?
Data Completeness: Know your buildings and costs
Data Analysis: Know your occupancy and vacancy, allocate cost based on SFT, manage lease events
Data based decisions: Know your poor and strong performers, utilize market trends and “what if” scenarios, understand company trends and growth opportunities
Data based strategy:Know your metrics and benchmarks, make strategic decisions to optimize utilization and cost, streamline mergers and acquisitions,
Facility Management
Projects Management
Occupancy Planning
Lease Administration
Vendor Management
Strategic Planning
Communications
Report with confidence
Plan with confidence
Forecast with confidence
Optimize with confidence
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Future of Analytics for FM/RE
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FM: Third Wave of BIMBIM Transformation from a Multi-dimensional Model to the Business Database for Building Assets
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Project Tango
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Project Tango
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Operate: Smart Assets
Use: Smart
Workplaces
Share:Smart Cities
Operations
Workforce
PopulationUrban FM
FM and Urban Analytics
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City of Antwerp: event facilities
• Selection & reservation servicesfor all citizens and organizations
• Approx 1000 facilities• Public, enterprise, private
Resilience planning…
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Neighborhood Analytics
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Quantified Community
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Network Analysis
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Street Analytics
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Transportation Analytics
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People Analytics
Person of InterestTV Show
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Digital & Physical Workplace
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Who defines workplace analytics? Who controls it? Who owns it?
FM CRE
HR IT
DataWorkplaceStrategist
SPACE
Work Practice
Space Organization
Finance Technology
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Building Analytics 3.0
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Next Steps• Today – Start Thinking about what to do in your organization• Monday Morning November 24
- Inventory existing and potential sources of Big Data relevantto your real estate and FM activities
• Next 90 Days- Establish a ‘data scientist’ tiger team to consult with the
C-level and business units on Big Data and advancedanalytics opportunities
- Identify at least one analytic idea from outside our industry to adopt and adapt
• Next 12 Months- Refocus investments and resources away from traditional
reporting and toward diagnostic, predictive and prescriptive analytics
- Establish methods for quantifying information’s potential and accurate value to the business
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Dankeshon!!!