mof update community design

MOF Update Community Design

Meeting #6 Operations & Support

MOF Life Cycle Phase:Operations and Support

Goal – Operate, maintain, and support existing IT services in line with SLA targetsRoles involved (Operations)

Operations ManagerMonitoring ManagerScheduling ManagerTechnology Area ManagerAdministratorOperator

Roles involved (Support) Service Desk ManagerProblem ManagerProblem AnalystIncident ManagerIncident ResolverCall Handler

2

Operational SMFs

Operating Quadrant:Systems AdministrationService Monitoring & ControlJob SchedulingStorage ManagementDirectory Service AdministrationNetwork Administration

Security Administration

Operational SMFs:Operations ManagementService Monitoring & ControlJob Scheduling

Moved into Governance and Improvement

3

Operations Management SMFObjectives:

Provide modeling based questions that helps people identify the necessary work instructionsHelp the Operations Manager organize the execution of planned (daily, weekly, monthly) workOffer guidance around controlling the work performed

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Exhibits: Technology specific work instructions

Questions for Community

What do you think about the proposed consolidation of the Operating Quadrant SMFs?

What specific technology work instructions would you find most useful (a prioritized list)?

5

Provide Feedback and Input

Send your ideas, thoughts, and feedback to: jasono@microsoft.com. Comment and Discuss on the Team Blog at: http://blogs.technet.com/mof

Share the Blog with your customers, peers, and partners.

Let us know what would make MOF usable for YOU!

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