mobile commerce - delight your shoppers and recover 12-16% of abandoned carts

In-App Customer Service for Mobile Commerce Delight your shoppers and save abandoned carts

Abinash TripathyCEO

Mobile accounts for 15% of global online retail today

Time Spent on Mobile to outpace Desktop. By 2017 50% of retail will be on mobile.

E-commerce: 67.44% of carts abandoned everyday

Source: Baymard Institute Research - http://baymard.com/lists/cart-abandonment-rate

Top 5 Reasons for Abandoned Carts

• App user experience issues

• Checkout process cumbersome

• Transaction failure in checkout

• Researching / Just Browsing

• Product Questions unanswered

Engage with customers to drive higher LTV and reduce churn

Launch

GET FEEDBACK SEND PRODUCT UPDATES

Monetize Scale Referrals

IN-APP FAQ

$

IN-APP CHAT - SAVE CARTS

GET GLOWING REVIEWS

Improve the shopping experience with actionable feedback from users

LAUNCH

Offer in-app chat to recover carts$ MONETIZE

Provide a mobile FAQ to answer common questions

SCALE

REFERRALS

Solicit Reviews to improve app ranking in app store

Our CustomersGaming

Commerce

Media

HIGHSCHOOL STORY

Enterprise

Customers love Helpshift

Let us help you delight your shoppers and recover

12-16% of abandoned carts.

Get started at http://www.helpshift.com