microsoft lync as a pbx system

Lync as your PBX

C/D/H Quick Facts

About Us• 23rd Year

• Grand Rapids & Royal Oak

• 30 Staff

Approach• Vendor

Independent

• Non-reseller

• Professional Services Only

Partnerships• Microsoft Gold• VMware

Enterprise• Citrix Silver• Cisco Premier• Novell Gold

Microsoft Gold Partner

Microsoft’s official partner

directory

5-star rating

PinpointFour Gold, Eight

Silver

Competencies

-Customer Excellence

Award

-Virtual Technical

Specialist (VTSP)

-Managed Partner

-Numerous Partner

Awards

Successes

Microsoft’s official partner directory

5-star rating

Expertise

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Your Presenters

Corey McClainConsultant MCITP, MCTS, MCSA, CCA, CompTIA A+

CoreyM@cdh.com

Paul HillmanPartner, Director of Clients & MarketsPMP, MBA

PaulH@cdh.com

Agenda• Introductions• Overview of Unified Communications• Lync PBX: What you need to know• Small Organization: IM, Presence, Lync-to-Lync• Demonstration • Medium Organization: Lync to PSTN• Demonstration• Large Organization: Advanced Voice Options• Demonstration• Wrap Up, Drawing & Client Reception

Office Apps

Persistent Chat Voice Mail

Telephony

A single system simplifies administration

Applications used everyday

Unified communications platform

Microsoft unified communications

Enterprise-ready

Lync Voice

Eliminate the need for separate PBX systems

Lync-to-PSTN callingLync-to-Lync calling

Enterprise calling features On-site networking

Lync Online Lync Hybrid Lync Server

Enabling customer deployment choice

Connect with the PBXReplace the PBX Retain the PBX

Lync Voice deployment flexibility

Voice FeaturesFeature Lync Online Lync Online

(Dedicated)Lync Server*

Peer to Peer & PSTN calling*, Emergency Dialing, Voice Mail. ü ü ü

Call hold, Transfer, Forwarding, Delegation & Team Calling ü ü ü

IP Phones, USB Peripherals &Mobile call via work ü ü ü

Direct SIP Interoperability with on-premises PBX ü ü

Private Line, Common Area Phones ü ü

Call Parking, Unassigned Number Handling ü ü

Analog Devices, Enhanced 911 ü

Call Center Integration & Response Groups ü

Network Resiliency, Call Admission Control ü

*Configured with users hosted on-premises, either as sole deployment or Lync Hybrid

Before Lync: What You Need to Know What are the primary reasons for the move?

What features of your PBX do you use now?

Integrate with existing PBX or replace the current PBX?

What do you currently have that can be salvaged?

When is Lync Your Best PBX Choice? Brand new business. No legacy to deal with! Legacy PBX that has expensive support costs or few support options.

The business requires you to improve employee collaboration, handle mobile workers, and/or WAH employees

Desire to get out of the “locked in” nature of IBM, Cisco, Siemens and their HW requirements

Need a flexible way to handle new remote locations.

Budgeting: What Impacts The Cost? Existing licenses or not? Existing infrastructure available or not? Number of hardware devices (phones, etc) Number of remote locations to handle Bandwidth considerations Training costs / Design Costs Ongoing support costs Other?

Connecting everywhereEasy-to-use featuresSuperior audio/video experience

IM, Presence & Lync-to-Lync calling

Easy-to-use features

Anywhere access without a Virtual Private Network (VPN)

Fast redial and recent conversations

Tagging with presence

Integrated into Exchange & SharePoint

Connecting everywhere

Full-featured conversations between federated Lync deployments

Skype presence, IM & audio federation with Lync

Video calling to Skype to be added

Superior audio and video experience

USB device switching and optimization

Optimized media with wideband audio and high-definition video

Call quality application and real-time quality indicator

Network health indicator

Network health monitor

Fast in-call device switching

Reference Topology for Small Organization

Demonstration: IM, Presence Lync to Lync

Simple call management

Completely integrated

Public Switched Telephone Network (PSTN) dialing

Emergency and location awareness

Lync-to-PSTN calling

!

Completely integrated PSTN dialing

Dial by name and by number

Integrated dial pad

Contact list PSTN numbers

Dial from Internet Explorer

Simple call management

Call forwarding

Simultaneous ringing

Personal call handling with Exchange

Customer Site Switch: 157.56.64.2Port: 6/293910 163rd Ave NE #3222Redmond, WA 98052

Emergency and location awareness

Emergency dialing with location

Malicious call tracing

Location-based number translation

SIP Trunk NENA i2 E911 service provider

Circuit

ELIN Gateway to PSTN Carrier

Reference Topology for Medium Organization

Demonstration: Lync to PSTN Calling

Essential features for Information Workers

Advanced call handling

Automated call distribution

Enterprise calling features

Advanced call handling

Enterprise calendar call routing

Delegation and shared line appearance

Call parking

Group pickup with team calling

Essential features for Information Workers

Integrated calendar, voice mail, and UM with Exchange

Low-cost IP phones

PIN-based IP phone authentication

Reference Topology for Large Multi-Site Organization

Demonstration: Advanced Voice Options

Design for interoperabilityResilient

Complete administration

On-site networking

Resilient

Data center failover & branch office WAN survivability

Internet-ready media stack with adaptive codecs

Call admission control and Differentiated Services Code Point (DSCP) marking

Design for interoperability

Built-in interoperability and integration

Complete virtualization support

Centralized deployment

Complete administration

PowerShell-based management

Role-based admin access control

Advanced quality monitoring and System Center 2012 integration

Summary: Retain / Connect / Replace Retain:

Lync can work alongside your existing PBX with IM, Presence and Video

Connect: Lync can integrate and share PBX responsibilities with your existing system

Replace Lync can is stable, mature, and solid enough to be your only PBX

Upcoming Events10/5 SharePoint Saturday MichiganAmy Moore, Julie Boudro

10/9Development Web / Lunch SeriesA Mashup with BackboneMark Jordan

10/23Development Web / Lunch SeriesSharePoint BrandingJeff Kinnelly

Lync as your PBX

Q&ADrawingClient Reception

Example Diagrams

KRESA

ISD MEN

CON

COL

CEN

BUR

WHI

THR

STU

NOT

Core

OfficeWeb Apps

Lync 2013 Pool

PersistentChat

Server 2012 DFS SQL 2012 Mirror

Hardware Load Balancer

Lync 2013 Edge Pool

Exchange 2013

Active Directory

Lync 2013 Edge

IIS ARR Reverse Proxy

SQL Database

DFS Lync Share

Lync 2013 Enterprise Edition

Office Web Apps

External DMZ

Internal

Public IM Connectivity

Cisco 7940 Deskphone

Conferencing FederationPSTN MobilityRemote

Access

External Web Services & OWAMedia

Operations Manager

Cisco Unified Communications

Manager