microsoft lync as a pbx system
DESCRIPTION
Microsoft is the industry's leading unified communications platform. And it's even better with 2013! In this slide deck, C/D/H shares how Lync can be your complete PBX replacement and help you enhance integrations and communications.TRANSCRIPT
Lync as your PBX
C/D/H Quick Facts
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Your Presenters
Corey McClainConsultant MCITP, MCTS, MCSA, CCA, CompTIA A+
Paul HillmanPartner, Director of Clients & MarketsPMP, MBA
Agenda• Introductions• Overview of Unified Communications• Lync PBX: What you need to know• Small Organization: IM, Presence, Lync-to-Lync• Demonstration • Medium Organization: Lync to PSTN• Demonstration• Large Organization: Advanced Voice Options• Demonstration• Wrap Up, Drawing & Client Reception
Office Apps
Persistent Chat Voice Mail
Telephony
A single system simplifies administration
Applications used everyday
Unified communications platform
Microsoft unified communications
Enterprise-ready
Lync Voice
Eliminate the need for separate PBX systems
Lync-to-PSTN callingLync-to-Lync calling
Enterprise calling features On-site networking
Lync Online Lync Hybrid Lync Server
Enabling customer deployment choice
Connect with the PBXReplace the PBX Retain the PBX
Lync Voice deployment flexibility
Voice FeaturesFeature Lync Online Lync Online
(Dedicated)Lync Server*
Peer to Peer & PSTN calling*, Emergency Dialing, Voice Mail. ü ü ü
Call hold, Transfer, Forwarding, Delegation & Team Calling ü ü ü
IP Phones, USB Peripherals &Mobile call via work ü ü ü
Direct SIP Interoperability with on-premises PBX ü ü
Private Line, Common Area Phones ü ü
Call Parking, Unassigned Number Handling ü ü
Analog Devices, Enhanced 911 ü
Call Center Integration & Response Groups ü
Network Resiliency, Call Admission Control ü
*Configured with users hosted on-premises, either as sole deployment or Lync Hybrid
Before Lync: What You Need to Know What are the primary reasons for the move?
What features of your PBX do you use now?
Integrate with existing PBX or replace the current PBX?
What do you currently have that can be salvaged?
When is Lync Your Best PBX Choice? Brand new business. No legacy to deal with! Legacy PBX that has expensive support costs or few support options.
The business requires you to improve employee collaboration, handle mobile workers, and/or WAH employees
Desire to get out of the “locked in” nature of IBM, Cisco, Siemens and their HW requirements
Need a flexible way to handle new remote locations.
Budgeting: What Impacts The Cost? Existing licenses or not? Existing infrastructure available or not? Number of hardware devices (phones, etc) Number of remote locations to handle Bandwidth considerations Training costs / Design Costs Ongoing support costs Other?
Connecting everywhereEasy-to-use featuresSuperior audio/video experience
IM, Presence & Lync-to-Lync calling
Easy-to-use features
Anywhere access without a Virtual Private Network (VPN)
Fast redial and recent conversations
Tagging with presence
Integrated into Exchange & SharePoint
Connecting everywhere
Full-featured conversations between federated Lync deployments
Skype presence, IM & audio federation with Lync
Video calling to Skype to be added
Superior audio and video experience
USB device switching and optimization
Optimized media with wideband audio and high-definition video
Call quality application and real-time quality indicator
Network health indicator
Network health monitor
Fast in-call device switching
Reference Topology for Small Organization
Demonstration: IM, Presence Lync to Lync
Simple call management
Completely integrated
Public Switched Telephone Network (PSTN) dialing
Emergency and location awareness
Lync-to-PSTN calling
!
Completely integrated PSTN dialing
Dial by name and by number
Integrated dial pad
Contact list PSTN numbers
Dial from Internet Explorer
Simple call management
Call forwarding
Simultaneous ringing
Personal call handling with Exchange
Customer Site Switch: 157.56.64.2Port: 6/293910 163rd Ave NE #3222Redmond, WA 98052
Emergency and location awareness
Emergency dialing with location
Malicious call tracing
Location-based number translation
SIP Trunk NENA i2 E911 service provider
Circuit
ELIN Gateway to PSTN Carrier
Reference Topology for Medium Organization
Demonstration: Lync to PSTN Calling
Essential features for Information Workers
Advanced call handling
Automated call distribution
Enterprise calling features
Advanced call handling
Enterprise calendar call routing
Delegation and shared line appearance
Call parking
Group pickup with team calling
Essential features for Information Workers
Integrated calendar, voice mail, and UM with Exchange
Low-cost IP phones
PIN-based IP phone authentication
Reference Topology for Large Multi-Site Organization
Demonstration: Advanced Voice Options
Design for interoperabilityResilient
Complete administration
On-site networking
Resilient
Data center failover & branch office WAN survivability
Internet-ready media stack with adaptive codecs
Call admission control and Differentiated Services Code Point (DSCP) marking
Design for interoperability
Built-in interoperability and integration
Complete virtualization support
Centralized deployment
Complete administration
PowerShell-based management
Role-based admin access control
Advanced quality monitoring and System Center 2012 integration
Summary: Retain / Connect / Replace Retain:
Lync can work alongside your existing PBX with IM, Presence and Video
Connect: Lync can integrate and share PBX responsibilities with your existing system
Replace Lync can is stable, mature, and solid enough to be your only PBX
Upcoming Events10/5 SharePoint Saturday MichiganAmy Moore, Julie Boudro
10/9Development Web / Lunch SeriesA Mashup with BackboneMark Jordan
10/23Development Web / Lunch SeriesSharePoint BrandingJeff Kinnelly
Lync as your PBX
Q&ADrawingClient Reception
Example Diagrams
KRESA
ISD MEN
CON
COL
CEN
BUR
WHI
THR
STU
NOT
Core
OfficeWeb Apps
Lync 2013 Pool
PersistentChat
Server 2012 DFS SQL 2012 Mirror
Hardware Load Balancer
Lync 2013 Edge Pool
Exchange 2013
Active Directory
Lync 2013 Edge
IIS ARR Reverse Proxy
SQL Database
DFS Lync Share
Lync 2013 Enterprise Edition
Office Web Apps
External DMZ
Internal
Public IM Connectivity
Cisco 7940 Deskphone
Conferencing FederationPSTN MobilityRemote
Access
External Web Services & OWAMedia
Operations Manager
Cisco Unified Communications
Manager