microsoft dynamics crm roadmap - microsoft
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MS Dynamics CRM RoadmapNancy Rademaker, Microsoft
Identity FederationDisaster RecoveryIndustry Certifications
Enterprise Cloud
Activity FeedsWindows Phone Activity Feeds App
Social (Wave 1)
New BI CapabilitiesEnhanced DialogsEnhanced Data Cleansing
Feature Enhancements
Unified ProvisioningUnified BillingUnified Administration
Unified Office 365 Experience
Microsoft Dynamics CRM November 2011 Service Update
Q2 2012: “CRM Anywhere”
3
SQL Server 2012
SocialMobility
CertificationsIndustry
Templates
Browser Flexibility
4
Microsoft Dynamics CRM Mobile
Multiple Languages
Up to 3 devices per
user
Cloud Subscription
:$30 per user per month
Connects to Online or On-Prem
(IFD) CRM
iPhone & iPad
BlackberryAndroid
Win Phone 7
Offline Access
5
Demo
Insert cross browser screenshot
6
Access CRM from Multiple Browsers
Firefox (Ver 6+)
Win 7/Vista/XPMAC OS-X
iOS 5.x
Safari(Ver 5.1.1+)MAC OS-XiPad 2 (iOS
5.x)
IE(Ver 7.x+)
Win 7/Vista/XP
Runs on multiple
platforms(PC/MAC/
iOS)
Users can access the web client
from multiple browsers
Chrome(Ver 13.x)
Win 7/Vista/XP
7
Activity Feed Enhancements
Filter based on types of records I
follow
Filter mentions of @me
Enhanced Filtering
Builds on the
foundation in R7
Like/Unlike
Filter on record views
Runs Online and On-Prem
Updated Mobile Activity
Feeds App for WP7.5
8
Insert activity feed screenshot
9
Demonstrating Industry
Wealth Manageme
nt
Health Plan Sales
Published on Dynamics
Marketplace as Microsoft Dynamics
Labs
Relevant, basic end to
end illustration of vertical processes
Components: data model, dashboards, workflows
and sample data
Non-Profit
Community Supported (Forums)
10
Insert industry template screenshot
11
Harnessing SQL Server 2012
Pre-defined Power View
(Crescent) Reports
Pre-defined Power Pivot
Models
Enhanced SQL Server
Disaster Recovery
CRM Online Datacenters running SQL
2012
Significant Performance Improvemen
ts
Reports are Filterable and offer animation
Next Generation
BI(Crescent)
Available on
marketplace as a labs
solution
12
Demo
13
Certifying Microsoft Dynamics CRM Online
Data Processing Agreement
(DPA)
CRM Service:
ISO 27001SSAE 16
SOC1(Type II)
Data Centers:
ISO 27001, SAS70 Type
II,SOX
Engineering completed
in R7
Audit and Ratification
of certifications
has been ongoing
EU Model Clauses
Safe Harbor
Business Associates Agreement
Enables HIPAA
SSAE SOC1 Type II
14
Questions
Microsoft Dynamics CRM 2011
METRO IS OUR DESIGN LANGUAGE. WE CALL IT METRO BECAUSE IT IS MODERN AND CLEAN. IT’S FAST AND IN MOTION. IT’S ABOUT CONTENT AND TYPOGRAPHY. AND IT’S ENTIRELY AUTHENTIC.
16
Windows PhoneActivity Feeds
Metro Design Principles
Consumer Apps
Delight, don’t DisruptEasy to use and adoptBring people and teams together
Give versus GetNotifications and actionsExploration and insights
Purposed ExperiencesContextual and meaningful applicationsAcross screens, devices, and applications
“Shipped” today
Developing Your Own Metro-style Apps for Microsoft Dynamics® CRM
CRM Metro Application on Windows “8”
Windows® Runtime
HTML/CSS for Metro
Windows Library for JavaScript
Win32 and COM forMetro-Style apps
Microsoft® .NET for Metro-Style apps
Microsoft Dynamics CRM: The Next GenerationMicrosoft Dynamics CRM in the Metro era
PREVIEW
Microsoft Confidential 21
© 2012 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a
commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
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