mcc single service desk

SINGLE SERVICE DESK

Monroe Community College

Katherine JenkinsAssistant Director of Operations and Personnel

PHILOSOPHY

Streamline operations Reduce runaround Technological considerations

TRANSITION

Phase I One Point Service Committee organized

2007-2008. In early 2010, the Committee

reorganized to include One Point Service issues in addition to Library Environment. (renamed LEAPS)

TRANSITION

Phase II Actual Single Service Point occurred

August 2009 Signage for Single Service was

completed and placed to help students navigate.

Line cordon was removed to make space more movable in front of Single Service.

TRANSITION

Phase III Pending renovation to expand the

space for One Point Service.

PERSONNEL MANAGEMENT MODEL

BEFORE-INFORMATION DESK

BEFORE-CHECKOUT DESK

AFTER-ONE POINT SERVICE DESK

CURRENT CONSIDERATIONS

Training for support staff to assist with basic reference questions.

Create opportunities for support staff to attend technology related workshop.

Encourage professional development opportunities for librarians.

FUTURE POSSIBILITIES

Additional service points to consider Technology assistance ILL (support and visibility) Student e-mail Productivity software (Word, EXCEL,

PowerPoint, etc).

PRO CONS

QUESTIONS

Contact: Katherine Jenkins

Monroe Community CollegeETS: Librarieskjenkins@monroecc.edu585-292-2320