mcc single service desk
DESCRIPTION
NYLA 2010 Panel DiscussionTRANSCRIPT
SINGLE SERVICE DESK
Monroe Community College
Katherine JenkinsAssistant Director of Operations and Personnel
PHILOSOPHY
Streamline operations Reduce runaround Technological considerations
TRANSITION
Phase I One Point Service Committee organized
2007-2008. In early 2010, the Committee
reorganized to include One Point Service issues in addition to Library Environment. (renamed LEAPS)
TRANSITION
Phase II Actual Single Service Point occurred
August 2009 Signage for Single Service was
completed and placed to help students navigate.
Line cordon was removed to make space more movable in front of Single Service.
TRANSITION
Phase III Pending renovation to expand the
space for One Point Service.
PERSONNEL MANAGEMENT MODEL
BEFORE-INFORMATION DESK
BEFORE-CHECKOUT DESK
AFTER-ONE POINT SERVICE DESK
CURRENT CONSIDERATIONS
Training for support staff to assist with basic reference questions.
Create opportunities for support staff to attend technology related workshop.
Encourage professional development opportunities for librarians.
FUTURE POSSIBILITIES
Additional service points to consider Technology assistance ILL (support and visibility) Student e-mail Productivity software (Word, EXCEL,
PowerPoint, etc).
PRO CONS
