maximizing the appointment book by irena mena

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Maximizing the Appointment Book

with Irena Mena

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Irena MenaSenior Education Specialist

Millennium Systems International

YOUR PRESENTER

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9 VALUABLE TIPS

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1. Never say, “We have any time available”.

BOOK MORNINGS FIRST.BOOK BACK-TO-BACK.

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2. Millennium & Meevo should be set-up to know your business.

WHO CAN PERFORM WHAT.EMPLOYEE SPECIFIC TIMING.

EMPLOYEE SPECIFIC PRICING.

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2. USE REPORTS TO ANALYZE THE PAST.

DON’T REFER TO THE APPOINTMENT BOOK.

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“Who did I have last time? I really liked them.”

Refer to Client History

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“What do they have available next week for a massage?”

Use Convobar / First Available Manager

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“Who’s Overdue for Color?”Look at the AQ070

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EMPLOYEE HEADER COLORS BY CLASSIFICATION.SERVICES BY EMPLOYEE CLASSIFICATION.

SENIORITY AND JOB FUNCTION.LOGICAL SERVICE ORDER.

4. Organize your book.

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RECOGNIZE NON-REQUESTS AND MOVE THEM.

5. Use non-requests in your favor.

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UP-SELL.X-SELL.ADD-ON.

6. KNOW YOUR BUSINESS.

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Upgrade Options.

[Instead Of]

UP-SELL

Additional Service.

[Additional]

X-SELL

Extra Cost, No Extra Time.

[With]

ADD-ON

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APPOINTMENT CATEGORY.APPOINTMENT TYPES.

7. KNOW YOUR VISUAL INDICATORS.

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RECOGNIZE “DEAD-TIMES”AND MARKET TO THEM.

8. Market your “down time”.

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9. Speak Millennium.

1

Client becomes Guest

2

Appointment becomes Reservation

3

Service becomes Experience

4

Tip becomes Gratuity

5

Employee comes Team Member

6

CHANGE GUEST BEHAVIOR SIMPLY BY ALTERING YOUR LINGO.

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Thank You!

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