speaktme.com

speaktme.com

Maximizing the Appointment Book

with Irena Mena

speaktme.com

Irena MenaSenior Education Specialist

Millennium Systems International

YOUR PRESENTER

speaktme.com

speaktme.com

speaktme.com

9 VALUABLE TIPS

speaktme.com

1. Never say, “We have any time available”.

BOOK MORNINGS FIRST.BOOK BACK-TO-BACK.

speaktme.com

2. Millennium & Meevo should be set-up to know your business.

WHO CAN PERFORM WHAT.EMPLOYEE SPECIFIC TIMING.

EMPLOYEE SPECIFIC PRICING.

speaktme.com

2. USE REPORTS TO ANALYZE THE PAST.

DON’T REFER TO THE APPOINTMENT BOOK.

speaktme.com

“Who did I have last time? I really liked them.”

Refer to Client History

speaktme.com

“What do they have available next week for a massage?”

Use Convobar / First Available Manager

speaktme.com

“Who’s Overdue for Color?”Look at the AQ070

speaktme.com

EMPLOYEE HEADER COLORS BY CLASSIFICATION.SERVICES BY EMPLOYEE CLASSIFICATION.

SENIORITY AND JOB FUNCTION.LOGICAL SERVICE ORDER.

4. Organize your book.

speaktme.com

RECOGNIZE NON-REQUESTS AND MOVE THEM.

5. Use non-requests in your favor.

speaktme.com

UP-SELL.X-SELL.ADD-ON.

6. KNOW YOUR BUSINESS.

speaktme.com

Upgrade Options.

[Instead Of]

UP-SELL

Additional Service.

[Additional]

X-SELL

Extra Cost, No Extra Time.

[With]

ADD-ON

speaktme.com

APPOINTMENT CATEGORY.APPOINTMENT TYPES.

7. KNOW YOUR VISUAL INDICATORS.

speaktme.com

RECOGNIZE “DEAD-TIMES”AND MARKET TO THEM.

8. Market your “down time”.

speaktme.com

9. Speak Millennium.

1

Client becomes Guest

2

Appointment becomes Reservation

3

Service becomes Experience

4

Tip becomes Gratuity

5

Employee comes Team Member

6

CHANGE GUEST BEHAVIOR SIMPLY BY ALTERING YOUR LINGO.

speaktme.com

Thank You!

speaktme.com

speaktme.com