managing your team’s personalities

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

Managing Your Team’s PersonalitiesYours, theirs, and how to use it to get the best from your staff

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

People we like…

= 25%

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

People we…don’t

= 25%

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

These elements help create comfort in the mind of the employee.

They must feel comfortable with the person and with the information being presented in order to feel comfortable

enough to say “Yes.”

Trust

Respect

Confidence

Relationship Elements

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

Necessary Ingredients:

1.Awareness

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

1. Substance2. Style

Relationship Elements

Everything you bring to a relationship is a combination

of these two elements.

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

1. Assertiveness

The Two Dimensions of Style

Perceived willingness to influence the thoughts and

actions of others.

Ask Tell

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

Non-aggressiveIndirectQuieterSofterSlower paced

Faster pacedMore aggressiveLouderDirectMore talkative

1. Assertiveness

The Two Dimensions of Style

Ask Tell

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

2. Responsiveness

Perceived willingness to share feelings and emotions when relating to others.

Emote

Control

The Two Dimensions of Style

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

Protective

Subdued

Focused on tasks

Less animated

Comfortable with data

More animated

Open

Focused on people

Outgoing

Comfortable with stories

and opinions

2. Responsiveness

Emote

Control

The Two Dimensions of Style

RAB, BMI & MIW Radio Group

The Personality Matrix

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio Group

Ask

Control

GreyGrey

Persistent

Serious

Orderly

Exacting

Industrious

Picky

Critical

The Personality Matrix

RAB, BMI & MIW Radio Group

• Wants to be right• Slow & cautious decisions• Facts, principles, & logic• Low risk tolerance• Show me• Quiet disposition• Disciplined use of time• Avoids too much involvement

The Personality Matrix

Ask

Control

GreyGrey

Thinking oriented

RAB, BMI & MIW Radio Group

The Personality Matrix

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio Group

Tell

Control

GreenGreen

Strong-willed

Independent

Decisive

Efficient

Practical

Tough

Pushy

The Personality Matrix

RAB, BMI & MIW Radio Group

• Wants to win• Takes charge• Gets right to the point• Focused on the present• Facts are OK in small doses• Will take limited risks• Wants options• Hates inaction Action oriented

The Personality Matrix

Tell

Control

GreenGreen

RAB, BMI & MIW Radio Group

The Personality Matrix

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio Group

Ask

Emote

BlueBlue

Supportive

Dependable

Respectful

Agreeable

Willing

Indecisive

Submissive

The Personality Matrix

RAB, BMI & MIW Radio Group

BlueBlue

• Wants acceptance• Slow to take action• Quick to share feelings• Thrives on 1-to-1• Believes in win/win• Prefers what is known• “People” people• Avoids conflict or

confrontation

Relationship oriented

Ask

Emote

The Personality Matrix

RAB, BMI & MIW Radio Group

The Personality Matrix

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio Group

The Personality Matrix

Tell

Emote

RedRed

Ambitious

Enthusiastic

Friendly

Dramatic

Stimulating

Egotistical

Loose Cannon

RAB, BMI & MIW Radio Group

RedRed

• Wants recognition• Acts quickly & instinctively• Focused on the future• Creative• Outgoing• Opinionated• Impulsive• Hates to be isolated

Intuition oriented

Tell

Emote

The Personality Matrix

RAB, BMI & MIW Radio Group

The Personality Matrix

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio Group

Which Are You?

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio Group

Your task...Create an image for your company by choosing

1. A Company Vehicle2. A Company Mascot3. A Company Song

Grey Incorporated

Blue Associates

Green Enterprises

Red International

RAB, BMI & MIW Radio Group

The Personality Matrix

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio Group

The Personality Matrix

TellAsk

Emote

Control

AvoidanceAvoidance AutocraticAutocratic

AcquiesceAcquiesce AttackAttack

RAB, BMI & MIW Radio Group

Potentials for conflict are the diagonals

TellAsk

Emote

Control

GreyGrey GreenGreen

BlueBlue RedRed

RAB, BMI & MIW Radio Group

The Bolton terms for each style:

TellAsk

Emote

Control

AnalyticalAnalytical DriverDriver

AmiableAmiable ExpressiveExpressive

RAB, BMI & MIW Radio Group

by Robert Bolton and Dorothy Grover Bolton

For more information

RAB, BMI & MIW Radio GroupRAB, BMI & MIW Radio GroupNecessary Ingredients

1.Awareness2.Flexibility

RAB, BMI & MIW Radio Group

Women’s Management SessionsNashville, TN ∙ August 21-22, 2013