managed services 2017 - città metropolitana milano · at your service 14 service delivery manager...

©Landis+Gyr|November20,2017|INTERNAL

ThorstenKloepperVPSalesEnergySoluHon

ManagedServices2017

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TOP10globaldigitaliza0ontrendsin2017

2www.forbes.com

ADAPTATIONToshi<ingmarket+technology

UxUser-experience RAPIDINNOVATION

andmarketintroduc0on

REMOTEWORKFORCE

AUGMENTEDREALITY(AR)VIRTUALREALITY(VR)

APIPlaTormsèecosystem

BIGDATAANALYTICS

IoT

SMARTMACHINESAr0ficialIntelligence(AI)

DESTROYSILOS

EVERYTHINGASASERVICE

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Tapthefullpoten0alofdigitaliza0on

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Achangeisrequiredinthewaytomanage-  customerexperiences-  operaHonmodels-  businessmodels

Thegrowthofdata,useofanalyHcsandthecloud,aswellasIoT,mobile,andapplicaHondevelopmentprovideuHliHeswithunprecedentedopportuni0esandchallenges.

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Achangeoftechnologyisnotsufficient

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DigitaltransformaHonisnotjustabouttechnology.Itrequiresaculturethatacceptsnewwaysofworkinginadynamicenvironmentandprocessesthatadapttotheconstantlychangingbusinesslandscape.

Thechangerequires•  Newtoolsandtalents•  Networksandpartnerships•  Agilitythroughsimplified

processes

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Fromcomplexity…

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Today,uHliHesfocusandinvestresourcesonAMIandsmartgrids,collecHngandmanagingthedata.Asthecomplexityincreases,alsotherequiredeffortwillincrease.

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…tosimplicity

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ManagedServicessimplifyprocesses…

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…focusingontheessen0als

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…andfreeresourcestofocusoncoreandtoinvestinprocessescrea0ngvaluefortheircustomersandshareholders

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Impactofmanagedservices

8

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WhyAMIasaservice

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Costop0miza0on-  Predictability-  Capex->Opex €

Latestcompetences,technologiesandtools

Efficientprocesses-  FullfocusonAMI-  Economiesofscale-  SharedITinfrastructure

Investmentprotec0on-  AdaptaHontoevolving

operaHonalenvironment

One-stop-shop-  Singleinterface-  ClearresponsibiliHes

Minimizedrisks-  Costs-  Technology-  Humanresources

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Landis+GyrDeliveryModels

OPERATINGSERVICE

IaaSMETERINGINFRAASA

SERVICE

MaaSMETERINGASASERVICE

SaaSSOLUTIONFROMCLOUD

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GlobalServiceCompetence

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US:ManagedServicessince1997,MaaS/SaaSfor255uHliHes,over20millionendpoints

EMEA160DSOcustomers,over1,5millionmp’sdeliveredasturnkeyservice

Australia:IntelliHubforManagedServices

Finland:ManagedServicessince2002.MaaS/SaaSfor25uHliHes,over1,5millionmp’s

Thankyouforyouraaen0on

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ThorstenKlöpperVPSalesEnergySoluHons

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MaaSsolu0on:BusinessProcessOutsourcing

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SLA

PAYMENTMODEL

ROLES

RESPONSIBILITIES

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Atyourservice

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ServiceDeliveryManager

ServiceOperator

Centralisedfunc0onswithsynergies

ServiceDeskL1

Partnerecosystem,typicallyinthecustomercountry

FieldOpera0ons Hos0ngOpera0ons TelcoOpera0ons

ITOpera0ons AppManagement TechManagement

Tools&Apps

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