leveraging it to achieve ushe's goals
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2020: Leveraging IT to achieve USHE’s goals
IT Opportunity in HEThe current model for HE may become
financially unsustainable, making college increasingly inaccessible to students.
Technology is a disruptive force to HE.Technology (when strategically and
practically applied) provides increased accessibility and quality to HE.
Current progress at USHE institutions.Possible Regents’ recommendations.
IT Opportunity in HEThe current model for HE may become
financially unsustainable, making college increasingly inaccessible to students.
Technology is a disruptive force to HE.Technology (when strategically and
practically applied) provides increased accessibility and quality to HE.
Current progress at USHE institutions.Regents’ recommendations for future.
The Rising Cost of Higher Ed
Current numbers circulating439%147%106%
Impact of the Recession↓ Budgets↑ Tuition, ↑ student debt↑ Tuition dependency↓ State resources allocated↑ Reliance on private and federal funding↓ Access (low income, first generation
students)↓ Reduction in student completion ratesNew normal is cost management and greater
productivityFinancing problems are structural, not short-
term
Thriving in the Paradox of HE
To survive the university and colleges must break with tradition, ◦but to thrive they must build on what
they have always done best.Technology investment in
teaching, administration, research and public service can bring down the cost and improve quality.
Clayton Christensen Manuscript: University DNA
Speaking of Harvard University
IT Opportunity in HEThe current model for HE may become
financially unsustainable, making college increasingly inaccessible to students.
Technology is a disruptive force to HE.Technology (when strategically and
practically applied) provides increased accessibility and quality to HE.
Current progress at USHE institutions.Regents’ recommendations for future.
Berkman Center for Internet & Society at Harvard University“Born Digital in Video: Overload”http://cyber.law.harvard.edu/interactive/projects/digitalnatives/2010/09/overload
Born Digital Assignment
Disruptive technology
“Disruption is a positive force. It is the process by which an innovation (technology) transforms a market whose services or products are complicated and expensive into one where simplicity, convenience, accessibility and affordability characterize the industry.”
Clayton Christensen: Disrupting Class
Top 10 New Disruptive Technologies Impacting Higher Education
Cloud computingMobile phones and tablet devicesSocial communication and collaborationSocial analyticsVideo, interactive, streamed and on demandContext aware computingFlash memoryUbiquitous computingElectronic TextbooksImproved Learning Management Systems
Hype Cycle for Education (Gartner, 2010)
Disruptions May Affect Growth
Disruptive Technology
Public HigherEducation
For-Profit Institutions, Internet
Library & Research InformationProfessional Degree / Certificates
Tutoring / AdvisingKnowledge Creation
Lifelong Learning
Library & Research InformationProfessional Degree / Certificates
Knowledge CreationTutoring / AdvisingLifelong Learning
Possible?
Recording IndustryMotion Picture / TV
Newspapers / PeriodicalsTraditional Library
AppleNetflix, Hulu
Google, MSN Live, CNNGoogle
Bill Gates’ View on HE FutureFive years from now, on the web for
free, you’ll be able to find the best lectures in the world
College needs to be less “place-based”
University education is just too expensive
Technology is the only way to bring education cost back under control and expand access.
Bill Gates
Most HE Services are OnlineCoursesLibraries Labs Text books ClassroomsAdministrative processes and
services in HR, finance, students, etc.
CompetitionOnline and commercial courses,
modules, objectsFor-profit colleges offering a
blended, flexible experienceGoogle digitizing all scholarly
books, periodicals, AV materialsSearch engines, answer enginesOfferings that satisfy student as
consumer
Possible Shifts in Environment
• From institution to course creators Accreditation
• From classrooms to mobile devicesCourse delivery
• Break from institutions, selling “branded courseware” around the world
Tenured professors
• New courseware builder, aggregator enables any expert to create/sell their own courses
Courseware creation
• Erodes as students face faster, better, cheaper “status” options
Granting of diplomas
Challenging the Teaching Model
Student PortfoliosImmediate Student
FeedbackCourse Management
SystemsVirginia Tech Math
EmporiumMission Early College High SchoolThe National Center for Academic
Transformation
Open Content InitiativeGates Foundation funding is available to develop online courses that increase access and success in higher education.
Curricular Resources Online
WikipediaAcademic EarthOpen
Educational Resources
You Tube EduThe Big ThinkI Tunes U
Engaging the Classroom
Born Digital: Student Expectations
They are digital natives and …• Used to receiving info
very fast• Like to parallel process
and multi-task• Prefer graphics over
text• Prefer random access
(hypertext)• Function best when
networked• Relate to one another
in ways mediated by digital technologies.
• Thrive on instant gratification and instant rewards
• Prefer games to “serious” work
• Expect to create the context of their online experience
• Perceive information to be malleable; it is something they can control and reshape in new and interesting ways.
More Digital ExpectationsStudents expect to be digitally
immersed …• Information online, not
“in line”• Information on-
demand, free of place or time
• Blended classroom and online experiences
• Flexible coursework schedules for working students
• Relevant and timely content
• More team collaboration.
• More content from multiple sources
• Interactive content from voice, video and data
• Ability to contribute, as well as consume, content and knowledge
• Social collaboration and networking is integrated or encouraged in coursework
• Learning experiences appeal to both intrinsic and extrinsic motivations
USHE Technology-Assisted Learning
0.113%
0.131%
0.048%
88.128%
1.313%
8.427%1.822%
Total
Broadcast
Correspondence
Electronic Media
Face-to-Face
Interactive Audio/Video
Online
Technology-Enhanced
IT Opportunity in HEThe current model for HE may become
financially unsustainable, making college increasingly inaccessible to students.
Technology is a disruptive force to HE.Technology (when strategically and
practically applied) provides increased accessibility and quality to HE.
Current progress at USHE institutions.Regents’ recommendations for future.
How IT contributesAccessibilityAffordabilityEfficiencySimplicityAccountabilityHigh Quality
How IT Contributes
Move
Online
• Move most processes, applications and services online.
• Move selected courses online. • Once online they are accessible any time and any
place.
Savings
• Save time, travel and other expenses.• Fewer buildings, parking , roads• Shorter process times, fewer people needed to
administer.• Provide data/key indicators of success delivered in
timely reports and dashboards.
Outcome
s
• Accessibility Affordability• Efficiency Simplicity• Accountability High Quality
Administrative Processes First to Move OnlineOn Administration
On Faculty On Students
• Payroll, human resource management
• Budgeting• Accounting• Financial services• Inventory, asset
tracking• Building access• Police information• Building and
classroom scheduling
• Building access• Heating / Air
Conditioning• Utilities• Security alarms and
surveillance• Sprinkling systems
• Communication & collaboration with students, staff, colleagues (worldwide)
• Course info distribution
• On-line courses• Media on demand• Classroom video
capture• Classroom network
access• Student Grades• Research grants,
applications submissions
• Computational research
• Access to journals and other research data
• Publishing
• Registration, tuition, financial aid, fees
• Library, research information
• Course materials• Faculty and student
communication and collaboration
• Residential living• Web access• Homework, tests• Online access to
lectures• Creation,
submission of original papers, art, music
• Media production• News reporting• Complex
mathematic, statistical computation
• Course evaluations• Campus life
And more …
Teaching and Learning is Now Moving Online
Reduce costs of teaching to $1000/ credit hr.
Learning outcomes comparable to traditional classroom outcomes.
Reduce cost of delivering a full four-degree to less than $13,000.◦ compared to price of $ 28,000 to $106,000 at the
typical public or private institutions, respectively.Obtain savings on, buildings, parking lots
etc. and the student’s convenience.Clayton Christensen Manuscript: University DNA
New Teaching Technologies Address:Recruiting• Online summer offerings• Student CRM• Active-duty Military, students• Apply Yourself• College Web Sites with Department Pre-requisites
Academic Costs• Mandatory Blended Course Conversions
• Tiered Instructional Support• Outsourced Instructional Support• Course Consortia (state, peer institution, discipline specific)
• Peer Institution & Discipline-specific Online Course Consortia
Access and Student Success• Online and Hybrid Core Requirements
• Fully Online Undergrad degrees• Online Dual Credit Courses• Student-centered Course Design• Pre-Matriculation Developmental Courses
• Online Degree Completion Programs
Student Learning• Web-mediated Learning Resources• Multi-site Study Abroad Courses• Global Guest Faculty• Online-only Faculty Hires• Semester-Online Teaching Option
IT Goals to Support USHE 2020
↑ student participation
↑ student completion
↑ the level of economic innovation
Mandatory course conversions – transcending space constraints
IT: Strategic, Practical Uses
IT: Strategic, Practical Uses↑ success in high failure gateway
courses.
F2F Online
Standard common courses with stable content
Problem or gateway course
High enrollment courses in
curriculum or major
25 courses generate 50% enrollment in community
colleges
Specialized, lower enrollment courses
Graduate courses
Strategic, Practical Objectives to Achieve 2020 GoalsEmploy online facultyHelp students overcome educational
interruptions (Degree Audit Programs)
Provide expanded transcriptsJoin Open Content InitiativeProvide a portal for easy access to
courses at little/no cost. (UEN) Negotiate state contracts for
electronic text books (UEN).
IT Opportunity in HEThe current model for HE may become
financially unsustainable, making college increasingly inaccessible to students.
Technology is a disruptive force to HE.Technology (when strategically and
practically applied) provides increased accessibility and quality to HE.
Current progress at USHE institutions.Regents’ recommendations for future.
USHE Technology-Assisted Learning
0.113%
0.131%
0.048%
88.128%
1.313%
8.427%1.822%
Total
Broadcast
Correspondence
Electronic Media
Face-to-Face
Interactive Audio/Video
Online
Technology-Enhanced
% IT Use in U.S. /Utah Instruction
Electronic Mail
Course Management Software
Internet Resources
Web Sites for Class Materials
Commercial Courseware
Learning Objects
Computer Simulations
Online Courses
0 20 40 60 80 10090
79
78
66
39
32
27
22
IT Usage in U.S. Instruction
% Usage
Utah Education Network Technology Available to USHE
Best Networked State in the Nation, UEN
Wimba ◦ Shared screens, interactive
whiteboard, archives◦ Unlimited, synchronous,
online classrooms◦ Voice tools for discussions, podcasting, etc.
Movi (HD teleconferencing state, nation, worldwide)
Pioneer Online LibraryE media
Attached storage
Other schools’ repositories
UEN media
Video servers
iTunes U
Virtual meeting archives
Department file servers
Cloud Sites(i.e..
YouTube)
Learning Content Management System(Equella)
Course Management System
(Blackboard)
Teach
Sto
reC
on
nect
Acces
s Campus Web Portal
Virtual Rooms(Wimba)
Student web
portfolios
Web-enabled Learning Landscape
Equella Learning Content MgtDiscover and connect
media to a courseControl access and useFaculty control, share
and manage Manage course,
department or program curriculum
Store student work and assemble web portfolios
Streaming Video Services
• 23,448 video clips supporting teaching
• 43,758 streams delivered in 30 days
• 500,000 video streams delivered over the course of a year
• Serve videos offered through iTunes U
Single Sign-on to Class ResourcesBlackboard / course
management systemProctored exam
schedulingStudent class feedback
surveyiTunes ULibrary Reserve
materialsLink to faculty pageLink to campus map
IT Opportunity in HEThe current model for HE may become
financially unsustainable, making college increasingly inaccessible to students.
Technology (when strategically and practically applied) provides increased accessibility and quality to HE.
Current progress at USHE institutions.Technology is a disruptive force to HE.Regents’ recommendations for future.
RecommendationsInvest in strategic technology and its practical
application.Hire people who are digital natives or
successful immigrants. Include technology and student achievement in
campus master plans.Collaborate on the development and use of
strategic online courses.Provide financial & RPT incentives for providing
higher-quality, technologically delivered courses and services.
Take advantage of the national open content, cloud and software initiatives.
A Next Step:
Universities and colleges will present their specific technology accomplishments in December 2010.
Technology layered on top of old paper, people centered processes will not always reduce costs.
QUESTIONS? COMMENTS?
stephen.hess@utah.edu
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