lean quality improvement: a practical approach 1. welcome · 2015-04-22 · lean quality...

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

Lean Quality Improvement: A Practical Approach

1. Welcome

1.1 Welcome

1.2 Title + Faculty

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

1.3 Learning Objectives

Notes:

2. Introduction

2.1 Definitions

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

2.2 IOM Definition of Error

2.3 Anatomic Pathology Safety

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

2.4 Error Frequency By Phase

2.5 We Own Our Process

2.6 Knowledge Check

(Matching Drop-down, 10 points, 2 attempts permitted)

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

3. What is Lean

3.1 What is Lean?

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

3.2 What is Value?

3.3 Lean Philosophies and Tools

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

3.4 Why Do You Work?

3.5 What is Your Work?

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

3.6 Who Gets Your Work?

3.7 Where Does Your Work Move in Space?

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

3.8 How Do You Change Your Process?

3.9 Philosophy to Practice: Lean Tools

3.10 Knowledge Check

(Drag and Drop, 10 points, 2 attempts permitted)

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

3.11 Knowledge Check - Answers

(Drag and Drop, 10 points, 1 attempt permitted)

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

4. Activity

4.1 Introduction to the Hands-on Activity

5. Clinic Day 1

5.1 Receptionist Work

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

5.2 Nurse Work

5.3 Physician Work

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

5.4 Clinic Day #1

6. Discussion Day 1

6.1 Day #1 Discussion

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

6.2 Visual 5S

6.3 Visual 5S cont.

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

6.4 Numbers from 1 to 49

7. Case Study 1

7.1 Case Study #1

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.2 DMAIC

Notes:

7.3 Define - Intervention

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.4 Intervention Amendment Categories

7.5 Flow Chart

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.6 Measure Goals

7.7 Data of Current Condition

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.8 Root Cause Analysis

7.9 Analyze - Ideal State

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.10 Data Results

7.11 Revised Reporting Working

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.12 Results

7.13 Improvement

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.14 Control - Current State

7.15 Knowledge Check

(Drag and Drop, 10 points, 1 attempt permitted)

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

7.17 Knowledge Check

(Text Entry, 10 points, 2 attempts permitted)

8. Draw a Pig

8.1 Draw a Pig Instructions

Lean Quality Improvement: A Practical Approach (Part 1) © APF and ASCP 2014

8.2 Standard Operating Procedure: Round 2

8.3 Continue to Part 2