leading into the future: leading, leap of faith & experiments

Leading the Agile, Connected OrganizationMore than leadership – execution

“Doing is the best kind of thinking”

Tom Chi, then Head of Experience - Google X

Share/Iterate

Stop-Look-Listen

Mix:Human,Technical&OrgDimensions

Evaluate

Steps to Agile, Connected Execution

2: Org Design Model

3: Iterative Negotiated Approach

4: Experiment To Refine

1: Organizational Demands: Post-its / Stop-Look-Listen / Scan

Poss

ibilit

ies

Star Model[s]NegotiationPrep Sheet

AssumptionsHypothesesExperiments

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Tom Peters on leading the 21st-century organization…

“My real bottom-line hypothesis is that nobody has a sweet clue what they’re doing. Therefore you better be trying stuff at an insanely rapid pace. You want to be screwing around with nearly everything. Relentless experimentation was probably important in the 1970s—now it’s do or die.”Sep 2014: Tom Peters, founder of McKinsey’s Organizational Effectiveness practice.

Leap of Faith Assumptions

What must be true for your solution to work?Of those assumptions, which carry the highest risk? Test those first.

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Before we dive back in…

Psychological Safety (for

Failure)

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“…they could have very intense and heated discussions; they always knew that the passion was about the story and wasn’t personal.” Ed Catmull, current president of Pixar Animation Studios, Walt Disney Animation Studios

“Data is apolitical”

Marissa Mayer during time at Google

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People will take training on the goWe can create effective online training People know how to download materialsOur wifi can support what we’ve designed

Leap of Faith Assumptions for an on-line training program:

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New hires are good for the company

Being a “2018” company increases attraction for high potential candidates

Training current staff not enough

Leap of Faith Assumptions for an organizational shift to improve recruiting:

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You can measure performance reliably

The award is something the staff want

An individual (versus a team) is responsible for the performance

Leap of Faith Assumptions for a staff award program:

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List 3 Leap of Faith Assumptions underlying your team solution.

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Genchi Gembutsu

Go and see for yourself

Let Go of Boundaries Around Who’s Involved in R&D

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http://www.leapfrogging.com/wp-content/uploads/2013/05/Intuit-Innovation-Catalyst.pdf

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Examples of MetricsoFacebook event – does anyone sign

up? oCalendar invite – do people accept?oOffer of data/tool on dvd -- $5?oText back of an answer – providing

#oClick-throughs on a website

Exchange of “Currency” NO Surveys/Focus Groups

41http://www.abtesting.net/

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Experiment Guide http://www.movestheneedle.com/wp-content/uploads/2014/04/Mini_Guide_Experiment_Loop_MovesTheNeedle.pdf

Rapidly test app prototype https://www.invisionapp.com/

Free AB testing http://www.abtesting.net/

Quick census tools http://www.census.gov/quickfacts/table/PST045215/00

Online qualitative http://www.gutcheckit.com/about-board

Lots of kinds of data http://www.gapminder.org/data/

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HYPOTHESES:50% accept invitation25% provide phone #10% pick up card with address

“Doing is the best kind of thinking”Tom Chi, then Head of Experience - Google X

2: Org Design Model

3: Iterative Negotiated Approach

4: Experiment To Refine

1: Organizational Demands: Post-its / Stop-Look-Listen / Scan

Poss

ibilit

ies

Star Model[s]NegotiationPrep Sheet

AssumptionsHypothesesExperiments

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In your team, run one light-weight experiment for your first iteration solution.

Based on results – plan second one

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500 EmployeesIntuit India 2005