leadership train the triple a+ trainer handout

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Leadership    September  25  –  27,  2014    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Gustaaf Vocking MSc MBA

Ø  Master  of  Econometrics  Ø  Bachelor  of  Business  informaIon  science  Ø  Psychology  and  post  Doc  didacIc  skills  Ø  ExecuIve  MBA  Ø  Entrepreneur  since  the  age  of  15  Ø  Management  Coach/Consultant/Trainer  Ø  Leadership/CommunicaIons/Brain  skills  Ø  Managers/Professionals/Experts  Ø  Senior  Lecturer  MBA  on  Leadership/Strategy/Entrepreneurship  Ø  >20  year  management  experience  Ø  >10.000  (senior)  managers,  experts  and  students  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Ø  >500  PhD  Students  trained  

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Underlying  concept  of  the  workshop  

1.  Understanding  Leadership  2.  Experience  examples  of  

Leadership  training  3.  Training  Leadership  through    

ü  EffecIve  communicaIon  ü  Team  work  ü  People  management  ü  Leadership  and  influence  

4.  How  to  develop  a  Leadership  program  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Understand)

Develop)trainer))skills)

Experience)Develop)training)

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Layout  of  the  program  (per  day)  

1.  Personal  effecIveness  acIon  learning  

2.  The  triple  A+  trainer  

3.  Developing  a  curriculum  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Day  1:  Competencies  to  develop  

ü EffecIve  communicaIon  

ü Team  work  ü People  management  ü Leadership  and  influence  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Day  2:  The  triple  A+  trainer  

ü Effec%ve  training  ü AcIon  learning  ü AppreciaIve  Inquiry  ü AcIonable  insights  ü FacilitaIng  learning  ü MovitaIng  parIcipants  ü Dealing  with  resistance  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Day  3:  Developing  a  curriculum  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

ü Effec%ve  training  design  ü Design  of  curriculum  components  

ü Hands  on  experience  

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Day  1  

Career  building  ac=on  learning  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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AcIon!  

Ø Your  neighbor  and  you  execute  this  assignment  without  talking  

Ø Take  one  blank  A4  Ø Take  one  pen  Ø Both  of  you  hold  the  pen    

Ø Draw  a  car  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Day  1:  Competencies  to  develop  

ü EffecIve  communicaIon  

ü Team  work  ü People  management  ü Leadership  and  influence  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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EffecIve  communicaIon  

ü  Understand  what  a  communicaIons  strategy  is,  including  its  main  components  and  how  to  develop  an  effecIve  strategy  to  communicate  with  different  target  audiences.  

ü  Develop  knowledge  and  pracIcal  skills  in  aspects  of  preparing  and  structuring  wri`en  and  oral  presentaIons.  

ü  Increase  their  confidence  in  the  management  and  delivery  of  presentaIons  in  order  to  obtain  desired  results  and  impact.  

ü  Be  equipped  with  tools  to  improve  management  of  their  communicaIon  acIviIes  in  the  future.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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AppreciaIve  inquiry  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Co-­‐creaIve  communicaIon  

Observe   Observe  

Request   Request  Need   Need  

EmoIon   EmoIon  

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Co-creative communication: key questions

What do you do?

What do you

want to do (more of)?

What do you need?

Who could help you?

Observe   Observe  

Request   Request  Need   Need  

EmoIon   EmoIon  

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Co-­‐creaIve  decision  making  

Ø  Do  you  support  this  decision?  Yes/No  Ø What  level  of  agreement  are  you  at?    Ø What  alteraIons  to  the  agreement  would  be`er  serve  your  

needs?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Team  work  

ü Have  an  enhanced  understanding  of  their  own  behaviour  and  preferences  for  team  working  and  the  behaviour  and  preferences  of  others.  

ü Understand  how  their  own  behaviour  will  impact  on  others  when  working  in  and  contribuIng  to  the  success  of  formal  and  informal  teams    

ü  Improve  their  ability  to  listen,  give  and  receive  feedback  and  respond  percepIvely  to  others    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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High  performance  team?!  

ü Sense  of  purpose  ü Open  communicaIons  

ü Trust  and  Mutual  respect  

ü Shared  leadership  ü EffecIve  Working  Procedures  

ü Flexibility  and  Adaptability  ü ConInuous  Learning  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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People  management  

ü be  able  to  give  and  receive  construcIve  criIcism  

ü Produce  individual  and  joint  soluIons  to  problem  areas  and  issues  in  a  clear  and  speedy  manner.  

ü Acquire  skills  that  will  enable  them  to  get  more  from  a  supervisory  relaIonship  and  so  increase  self-­‐confidence  and  levels  of  achievement.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Five  stages  of  Culture  

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Five  stages  of  Culture  

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Leading  transformaIon  

h`p://about.zappos.com/tribal    

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SituaIonal  leadership  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Why  do  people  work?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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What  drives  people?  

ü Autonomy    ”the  desire  to  direct  our  own  lives”  

ü Mastery    ”the  urge  to  make  progress  and  get  be`er  at  something  that  ma`ers”  

ü Purpose    ”the  yearning  to  do  what  we  do  in  the  service  of  something  larger  than  ourselves.”  

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QuesIons  to  answer  

How  are  you  invesIng  in  others?  

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The  art  of  complimenIng  

ü Make  it  about  him/her  ü Make  it  personal  ü Mean  what  you  say  ü It’s  a  gil  (giving)  ü Not  a  talent  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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ReflecIon  and  leadership  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Leadership  and  influence  

ü understand  the  characterisIcs  of  leadership  and  what  effecIve  leaders  do  

ü appreciate  how  they  might  inspire,  moIvate  and  develop  themselves  and  the  people  around  them.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Leadership  Interviews  

ü Why  would  you  follow  me?  ü  How  do  you  define  my  

leadership?  ü What  are  my  best  examples  

of  leadership?  ü What  are  my  worst  

examples  of  leadership?  ü What  should  I  stop  doing?  ü What  should  I  start  doing?  ü What  should  I  do  less  of?  ü What  should  I  do  more  of?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Leadership  Interviews  

ü 3  professional  connecIons  

ü 3  friends  ü 3  family  members  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Leadership  is…  

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Famous  speeches  

•  Study  at  least  5  famous  speeches  

•  Check  for  example:  h`p://en.wikipedia.org/wiki/List_of_speeches    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Leadership  is…  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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How  great  leaders  inspire…  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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People  and  change:  the  chasm  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Leadership  30  day  challenge    

0.      Daily  journal  (notebook    ready)  1.  Work  towards  your  goal  2.  30  minutes  per  day  workout  3.  Eat  mindfully  4.  Cold  shower  5.  Yes/No  (no  ex  or  ex)  6.  Wake  up  5  –  7    a.m.    7.  Dress,  stand  and  behave  as  

the  role  model  you  are  

One  day  off,  but  for  the  evening  Daily  journal  

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Daily  journal?!  

q What  am  I  proud  of?  And  why?  

q What  am  I  grateful  for?  And  why?  

q What  did  I  learn?  And  how  will  I  change  my  course?  

q How  did  I  move  towards  my  goals  and  commitments?  

q ToDo  tomorrow!  

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The  Hero’s  journey  

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My  leadership  journey…  

Ø What  is  my  past  leadership  journey?  

Ø What  is  my  new  Leadership  call?  

Ø What  is  my  biggest  fear?  

Ø What  is  my  biggest  challenge?  

Ø Who  does/could  mentor  me?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Some  videos  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Lead  India  -­‐  The  Tree,  h`p://youtu.be/GPeeZ6viNgY    The  Leader  Who  Had  No  Title,    h`p://youtu.be/BA9Qu4-­‐b-­‐M0    David  Logan:  Tribal  leadership,    h`p://youtu.be/xTkKSJSqU-­‐I?list=FLY8y0Z2WBW_so57rQEL_vXw    Annie  McKee  Discusses  Toxic  Bosses,    h`p://youtu.be/XNKJD5cuig4?list=FLY8y0Z2WBW_so57rQEL_vXw    Moving  Windmills,  h`p://vimeo.com/9737619  

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Some  videos  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

 Caine's  Arcade,  h`p://vimeo.com/nirvan/cainesarcade      Caine's  Arcade  2:  From  a  Movie  to  a  Movement,  h`p://vimeo.com/49332249    Stuck  On  An  Escalator  -­‐  Take  AcIon,  h`p://youtu.be/VrSUe_m19FY    Simon  Sinek  -­‐  Restoring  the  Human  in  Humanity,  h`p://youtu.be/LeAkYuMDVGY?list=FLY8y0Z2WBW_so57rQEL_vXw        

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Some  videos  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

 Nonviolent  CommunicaIon  IntroducIon,    h`p://youtu.be/M6lxT2tOOqA    SituaIonal  Leadership,  h`p://youtu.be/kqp8PsA73io    How  great  leaders  inspire  acIon,  Simon  Sinek,  h`p://youtu.be/qp0HIF3SfI4    What  it  takes  to  be  a  great  leader,  Roselinde  Torres,  h`p://youtu.be/aUYSDEYdmzw    What  makes  a  hero?  -­‐  Ma`hew  Winkler,  h`p://youtu.be/Hhk4N9A0oCA    

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Some  videos  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

 Drive,  the  suprising  truth  of  what  moIvates  us,  Daniel  Pink,  h`p://youtu.be/u6XAPnuFjJc    The  power  of  vulnerability,  Brene  Brown,    h`p://youtu.be/iCvmsMzlF7o    Good  To  Great,  Jim  Collins,  h`p://youtu.be/Yk7bzZjOXaM        

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Day  2  

The  triple  A+  trainer    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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The  triple  A+  trainer  

ü Effec%ve  training  ü AcIon  learning  ü AppreciaIve  Inquiry  ü AcIonable  insights  ü FacilitaIng  learning  ü MovitaIng  parIcipants  ü Dealing  with  resistance  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Effec%ve  training  

ü Behavior  focus  ü Insight  in  current  behavior  

ü Observable  behavior  change  

ü FacilitaIon  focus  ü MoIvate  ü Confront  ü Introduce    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Agreements  

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Diagnosis  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Cri$cal  situa$on  

Old    behavior  

NegaIve  effect  

New  behavior  

PosiIve  effect  

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Designing  acIviIes  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Cri$cal(situa$on(

Old$$behavior$

Nega/ve$effect$

New$behavior$

Posi/ve$effect$

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

1.  unaware  of  incompetence  2.  aware  of  incompetence  3.  aware  of  competence  4.  unaware  of  competence  

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What  keeps  people  from  acIng?  

Desire  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

No  desire   Confront  

No  opportunity  

or  capability  

Reflect  

I  have  no  problems   I’m  open  to  

everything  

I  can’t  change  it  

Desire  and  trust  

Introduce  

I  want  to  learn  to  

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Measuring  engagement?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

1. How  happy  are  your  to  be  in  this  course?          è Mood  

2. How  much  effort  are  you  willing  to  put  in?            è Engagement  

3. How  likely  is  that  you  will  recommend    this  course  to  others?    è NPS  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

1.  unaware  of  incompetence  2.  aware  of  incompetence  3.  aware  of  competence  4.  unaware  of  competence  

Confront  

Refle

ct  

Introd

uce   Inspire

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

No  desire   Confront  

No  opportunity  

or  capability  

Reflect  

I  have  no  problems   I’m  open  to  

everything  

I  can’t  change  it  

Desire  and  trust  

Introduce  

I  want  to  learn  to  

Explain  

Understand  theory  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

No  desire   Confront  

No  opportunity  

or  capability  

Reflect  

I  have  no  problems   I’m  open  to  

everything  

I  can’t  change  it  

Desire  and  trust  

Introduce  

I  want  to  learn  to  

Try  out  

Understand  checklist  

Explain  

Understand  theory  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

No  desire   Confront  

No  opportunity  

or  capability  

Reflect  

I  have  no  problems   I’m  open  to  

everything  

I  can’t  change  it  

Desire  and  trust  

Introduce  

I  want  to  learn  to  

Simulate  

Apply  checklist  

Explain  

Understand  theory  

Try  out  

Understand  checklist  

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Effec%ve  training  

InformaIon  channels   Learning  styles  

ü Thinker  

ü Do-­‐er  

ü Dreamer  

ü Decision  maker    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Eye  movements  (99%)  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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AcIon  Learning  Concept  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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AcIon  Learning  Concept  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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AcIon  Learning  Concept  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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AcIon  Learning  Concept  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

The image cannot be displayed. Your computer may not have enough memory to open the image, or the image may have been corrupted. Restart your computer, and then open the file again. If the red x still appears, you may have to delete the image and then insert it again.

This  project  is  funded  by  the  European  Union  

©  Gustaaf  Vocking  

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InteracIon  tool  &  quesIon  booster  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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QuesIon  effecIvity?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Does  anybody  know  how  to…?  

You,  in  the  blue  shirt,  how  to…?  

Manuel,  how  do  you…?  

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Perfect  answer  to  the  wrong  quesIon?  vs  

Acceptable  answers  to  the  right  quesIon  

This  project  is  funded  by  the  European  Union    ©  Gustaaf  Vocking  

!  +  !  +  !  

?  +  ?  +  ?   !  

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The  master  tool  for  trainers:  QuesIons  

This  project  is  funded  by  the  European  Union    ©  Gustaaf  Vocking  

Outcome  

Reason  

(In)direct  

ConfirmaIon  

Meta-­‐informaIon  

Choice(s)  

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The  master  tool  for  trainers:  QuesIons  

This  project  is  funded  by  the  European  Union    ©  Gustaaf  Vocking  

Outcome  

Reason  

(In)direct  

ConfirmaIon  

Meta-­‐informaIon  

Choice(s)  

?  

?  

!  

?  

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The  first  trainer  quesIons…  

This  project  is  funded  by  the  European  Union    ©  Gustaaf  Vocking  

ExpectaIons  

Personality  

Context  

History  

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The  trainer  follow  up  

This  project  is  funded  by  the  European  Union    ©  Gustaaf  Vocking  

What  went  well?  

What  can  be  further  improved?  

How  (in  concrete  behavior)?  

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The  trainer’s  dillema  

This  project  is  funded  by  the  European  Union    ©  Gustaaf  Vocking  

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Resistance  does  not  exist…  

This  project  is  funded  by  the  European  Union    ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  Ego  states  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  more  ego  states  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  Ego  states  behaviors  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  Ego  states  behaviors  +  and  -­‐  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  Ego  states  cross  interacIons  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  Ego  states  complementary  interacIons  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  Ego  states  complementary  interacIons  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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TransacIonal  Analysis:  Ego  states  Ulterior  interacIons  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Homework:  study  transacIonal  analysis  

•  Study  TransacIonal  analysis  1.  h`p://youtu.be/nKNyFSLJy6o  2.  h`p://youtu.be/YOqJ4sc9TAc  3.  h`p://youtu.be/58F2qYyAzME  

4.  h`p://en.wikipedia.org/wiki/TransacIonal_analysis  

•  Create  your  own  examples,  from  your  own  life,  of  all  ü  Complementary  interacIons  ü  Cross  interacIons  ü  Ulterior  interacIons  

•  Use  TA  to  reflect  on:    ü  1  situaIon  in  which  you  

encountered  resistance  ü  1  situaIon  in  which  put  up  

resistance  This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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 The  bigger  the  resistance,  the  greater  your  potenIal  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Brick  Walls?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

h`p://youtu.be/ji5_MqicxSo  

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Obstacles?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Look  where  you  want  to  go  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dimensions  &  Personas  Task Focus

Passive

People Focus

Act

ive

Normal  behavior  

Whiner  

No  

Nothing  

Nothing  

Yes  

Maybe  

Tank  

Professor  

Sniper  

Sniper  

Grenade  

Fake  Professor  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  Tank    

l Goal:  Command  respect  

l Strategy:  1.  Hold  your  ground.  2.  Interrupt  the  assault.  3.  Immediately  go  back  to  the  core.  4.  Aim  for  the  outcome  and  fire.  5.  Peace  with  honor.    This  project  is  funded  by  the  European  Union  

©  Gustaaf  Vocking  

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Dealing  with  the  Sniper    

l Goal:  Uncover  the  Sniper  

l Strategy:  1.  Stop,  look,  track  back.  2.  Use  search  light  quesIons.  3.  Use  Tank  Strategy  if  needed.  4.  Go  on  a  blame  patrol.  5.  Propose  a  civil  future.    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  Grenade    

l Goal:  Control  the  situaIon  

l Strategy:  1.  Grab  a`enIon.  2.  Aim  for  the  heart.  3.  Reduce  intensity.  4.  Allow  Ime  for  good  behavior.  0.  Grenade  prevenIon.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  Professor  

l Goal:  Open  for  new  ideas  

l Strategy:  1.  Be  prepared  and  know  your  case.  2.  Track  back  respec{ully.  3.  Mix  with  their  doubts  and  desires.  4.  Present  indirectly.  5.  Make  the  Professor  a  mentor.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  Fake  Professor    

l Goal:  Disarm  the  bad  ideas  

l Strategy:  1.  Give  some  personal  a`enIon.  2.  Clear  up  the  details.  3.  Tell  how  it  (really)  is.  4.  Be  sol  on  the  person.  5.  Interrupt  the  pa`ern.  

Know  it  all  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  Yes    

l Goal:  Get  real  commitment  

l Strategy:  1.  Make  honest  through  safety.  2.  Be  honest.  3.  Help  the  person  (learn  to)  plan.  4.  Create  commitment.  5.  Improve  the  relaIonship.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  Maybe  

Maybe  

l Goal:  Help  (learning)  to  chose  

l Strategy:  1.  Create  a  comfort  zone.  2.  Clarify  conflicts  and  opIons.  3.  Use  decision  making  proces.  4.  Put  at  ease..  and  then  move  on.  5.  Improve  the  relaIonship.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  Nothing    

l Goal:  SeducIon  to  talk.  

l Strategy:  1.  Plan  for  enough  Ime.  2.  Pose  expecIng  quesIons.  3.  Make/keep  it  light.  4.  Guess.  5.  Show  the  future.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Dealing  with  the  No    

l Goal:  Move  to  problemsolving  

l Strategy:  1.  ‘Go  with  the  flow’.  2.  Use  the  person  as  resource.  3.  Leave  the  door  open.  4.  Polarize  and  flip  it  around.  5.  Recognize  and  note  the  good  intenIons.  

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Dealing  with  the  Whiner    

l Goal:  Problem  solving  alliance  

l Strategy:  1.  Listen  for  main  themes  and  core.  2.  Interrupt  and  make  specific.  3.  Shil  focus  to  soluIons.  4.  Show  the  future.  5.  Draw  a  line.  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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The  tetris  effect  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Day  3  

Developing  a  curriculum  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Developing  a  curriculum  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

ü Effec%ve  training  design  ü Design  of  curriculum  components  

ü Hands  on  experience  

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Thinking:  How?  

1.  Chaos   2.  Analysis    

3.  CommunicaIon    (opIonal!)  

Ø  Internal&me  focus  Ø  Non  linear!  

Ø  External&them  focus  Ø  Linear!  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Thinking:  How  to  steer?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Effec%ve  training  

InformaIon  channels   Learning  styles  

ü Thinker  

ü Do-­‐er  

ü Dreamer  

ü Decision  maker    

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

No  desire   Confront  

No  opportunity  

or  capability  

Reflect  

I  have  no  problems   I’m  open  to  

everything  

I  can’t  change  it  

Desire  and  trust  

Introduce  

I  want  to  learn  to  

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Effec%ve  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

No  desire   Confront  

No  opportunity  

or  capability  

Reflect  

I  have  no  problems   I’m  open  to  

everything  

I  can’t  change  it  

Desire  and  trust  

Introduce  

I  want  to  learn  to  

Simulate  

Apply  checklist  

Explain  

Understand  theory  

Try  out  

Understand  checklist  

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Designing  a  training  (component):  goal  &  playing  field  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Assignment  test  

q  Does  it  facilitate  your  training  goal?  

q  Is  it  simple  and  clear  enough?  (i.e.  IntroducIon)  q Clear  Goal?  q Clear  Playing  field?  

q  Is  it  flexible  enough?  (i.e.  ExecuIon)  q Can  you  play  with  %me?  q Can  you  play  with  rules?  

q  Does  it  help  follow  up?  (i.e.  ExecuIon)  q Doe  it  (facilitate  to)  confront?    q Does  it  invite/facilitate  reflec%on?  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Diagnosis  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

Cri$cal  situa$on  

Old    behavior  

NegaIve  effect  

New  behavior  

PosiIve  effect  

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Competencies  to  develop  

ü CreaIvity  ü Problem  solving  ü Intellectual  enquiry  ü InnovaIon  ü Entrepreneurial  skills  ü Understanding  IPR  and  copyright  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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Developing  a  curriculum  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

ü Begin  with  the  end  in  mind  ü Goal  ü Playing  field  

ü Focus  on  observable  behavioral  change  

ü Facilitate  learning  for  all  ü Manage  Ime  ü Small  steps…  

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Training  kit  

ü  Paper  ware  ü  SIck  on  name  tags  ü  Post-­‐its  ü  A4  ü  Cards  ü  Scissors  ü  Staplers  ü  Pen(cil)s  ü  Tape  (several  kinds)  

ü Markers  B,B,R&G  ü  Permanent  ü  White  board  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

ü  Camera  ü  Timer  ü  PresentaIon  KIT  

ü  Audio  ü  Video  ü  Laptop  

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CerIficaIon  levels  of  Triple  A+  training    

1.  PracIIoner  ü  Has  experienced  the  training  

2.  Trainer  ü  Has  proven  (s)he  can  effecIvely  apply  

Triple  A+  training  

3.  Designer  ü  Has  proven  (s)he  can  effecIvely  

design  a  Triple  A+  training  

4.  Master  ü  P+T+D  ü  Has  proven  (s)he  can  effecIvely  

coach  &  train  others  on  Triple  A+  training  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

TripleAPlus@Power2Improve.nl  

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Suggested  Perfect  pilot  program    Leadership  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

ü Goal:  raise  awareness  ü Personal  Leadership  ü Leading  when  your  not  the  boss    

ü Apply  Triple  A+  training  ü Use  the  Train  the  trainer  

manual  and  its  resources  ü Run  a  pilot  course  ü Help  each  other  ü Get  outside  help  We  would  love  to  help    

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QuesIons?  

Nathalie.Soeteman@Power2Improve.com  @Nathalief  NathalieSoeteman  

Gustaaf.Vocking@Power2Improve.com  @GustaafVocking  GustaafVocking  

This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking  

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More  Ips  and  informaIon?  

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This  project  is  funded  by  the  European  Union  ©  Gustaaf  Vocking