self management train the triple a+ trainer workshop handout
DESCRIPTION
Professors from all over Croatia are starting programs on Self Management. In this 3 day workshop, funded by the European Union, they learned about content, trainer skills and training design.TRANSCRIPT
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Self management September 15 – 17, 2014
This project is funded by the European Union © Gustaaf Vocking
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Gustaaf Vocking MSc MBA
Ø Master of Econometrics
Ø Bachelor of Business informaHon science
Ø Psychology and post Doc didacHc skills Ø ExecuHve MBA
Ø Entrepreneur since the age of 15 Ø Management Coach/Consultant/Trainer
Ø Leadership/CommunicaHons/Brain skills
Ø Managers/Professionals/Experts
Ø Europe & USA Ø >20 year management experience
Ø >10.000 (senior) managers, experts and students This project is funded by the European Union
© Gustaaf Vocking
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Underlying concept of the workshop
1. Understanding Self-‐management
2. Experience examples of Self-‐management training
3. Training Professional effecHveness through
ü Project management ü Time management ü Responsibility ü Flexibility ü ProacHvity
4. How to develop a Self-‐management training program
This project is funded by the European Union © Gustaaf Vocking
Understand)
Develop)trainer))skills)
Experience)Develop)training)
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Layout of the program (per day)
1. Self management acHon learning
2. The tripple A+ trainer
3. Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
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Day 1: Competencies to develop
ü Project management ü Time management ü Responsibility ü Flexibility ü ProacHvity
This project is funded by the European Union © Gustaaf Vocking
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Day 2: The tripple A+ trainer
ü Effec%ve training ü AcHon learning ü AppreciaHve Inquiry ü AcHonable insights ü FacilitaHng learning ü MovitaHng parHcipants ü Dealing with resistance
This project is funded by the European Union © Gustaaf Vocking
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Day 3: Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
ü Effec%ve training design ü Design of curriculum components
ü Hands on experience
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Day 1
Self management ac=on learning
This project is funded by the European Union © Gustaaf Vocking
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Competencies to develop
ü Project management ü Time management ü Responsibility ü Flexibility ü ProacHvity
This project is funded by the European Union © Gustaaf Vocking
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Project management: goal & playing field
This project is funded by the European Union © Gustaaf Vocking
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Project Planning
Plan
Check Act
Do
This project is funded by the European Union © Gustaaf Vocking
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This project is funded by the European Union
© Gustaaf Vocking
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The 7 Habits of Highly Effec4ve People
1. Be Proac4ve 2. Begin with the end in mind 3. Put first things first 4. Think win-‐win 5. Seek first to understand, then be understood 6. Synergize 7. Sharpen the Saw
This project is funded by the European Union © Gustaaf Vocking
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The 7 Habits of Highly Effec4ve People
1. Be Proac4ve 2. Begin with the end in mind 3. Put first things first 4. Think win-‐win 5. Seek first to understand, then be understood 6. Synergize 7. Sharpen the Saw
From dependence to independence
From independence to interdependence
From effectiveness to greatness This project is funded by the European Union
© Gustaaf Vocking
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This project is funded by the European Union © Gustaaf Vocking
1. BE PROACTIVE
Responsibility
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This project is funded by the European Union © Gustaaf Vocking
1. BE PROACTIVE
Responsibility
Response Ability
“A man is but the product of his thoughts what he thinks, he
becomes.” Mohandas Gandhi
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1. BE PROACTIVE
Circle of Concern
This project is funded by the European Union © Gustaaf Vocking
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1. BE PROACTIVE
Circle of Concern
Circle of Influence
This project is funded by the European Union © Gustaaf Vocking
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1. BE PROACTIVE
Circle of Concern
Circle of Influence “No one can make you
feel inferior without your consent.”
Eleanor Roosevelt
This project is funded by the European Union © Gustaaf Vocking
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2. BEGIN WITH THE END IN MIND
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2. BEGIN WITH THE END IN MIND
“Would you tell me, please, which way I ought to go from here?” said Alice.
"That depends a good deal on where you want to get to," said the Cat.
"I don’t much care where," said Alice.
"Then it doesn’t matter which way you go," said the Cat.
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Personalmission
statement
“There is no meaning to life except the
meaning man gives his life by the
unfolding of his powers...”
Erich Fromm
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3. PUT FIRST THINGS FIRST
Do you spend most of your time on what is most important in
your life?
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This project is funded by the European
Union © Gustaaf Vocking
3. PUT FIRST THINGS FIRST
I Crisis
Deadlines Meetings
II Planning
Relationships Values
III Interruptions
Reports Some meetings
IV Trivia
Junk mail Some phone calls
Important
Not Important
Urgent Not Urgent
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This project is funded by the European
Union © Gustaaf Vocking
3. PUT FIRST THINGS FIRST
I Crisis
Deadlines Meetings
II Planning
Relationships Values
III Interruptions
Reports Some meetings
IV Trivia
Junk mail Some phone calls
Important
Not Important
Urgent Not Urgent
30% 15%
5% 50%
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I Crisis
Deadlines Meetings
II Planning
Relationships Values
III Interruptions
Reports Some meetings
IV Trivia
Junk mail Some phone calls
Important
Not Important
Urgent Not Urgent
15% 80%
0% 5%
3. PUT FIRST THINGS FIRST
This project is funded by the European Union © Gustaaf Vocking
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3. PUT FIRST THINGS FIRST
This project is funded by the European Union © Gustaaf Vocking
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4. THINK WIN-‐WIN
Emotional Bank Account
This project is funded by the European Union © Gustaaf Vocking
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Emotional Bank Account
WITHDRAWALS - Angry words - Unforgiving - Cruel joke - Ignoring - Excluding
DEPOSITS + Understanding + Apology + ARen4on to liRle things
+ Keeping commitments + Considera4on
This project is funded by the European Union © Gustaaf Vocking
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Courage and consideration
I YOU LOSE THEY WIN
II YOU WIN THEY WIN
III YOU LOSE THEY LOSE
IV YOU WIN
THEY LOSE
Low High
COURAGE
High
CO
NSI
DER
ATIO
N
Low
This project is funded by the European Union © Gustaaf Vocking
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5. SEEK FIRST TO UNDERSTAND, THEN BE UNDERSTOOD
This project is funded by the European Union © Gustaaf Vocking
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Listening
• Ignoring • Pretend listening • Selec4ve listening • ARen4ve listening
Your own frame of reference
Empathetic listening Within the other person’s frame of reference (i.e. personal program)
This project is funded by the European Union © Gustaaf Vocking
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6. SYNERGIZE
This project is funded by the European Union © Gustaaf Vocking
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This project is funded by the European Union
© Gustaaf Vocking
7. SHARPEN THE SAW
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Pareto and the half work rule
Ø 20% of the Hme produces 80% of the work
Ø 80% of the Hme is spent on details…
Time
Effort
Technical work
Conceptual work
Ø Finished products do not want criHsism…
Ø Share your first idea for improvement and prevenHon
This project is funded by the European Union © Gustaaf Vocking
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Time distorHon
History Selec4ve memory
Future Hope based es4ma4on
Present ! Murphy: What can go wrong, will go wrong, at the least preferable moment.
! John Lennon: Life is what happens to you, while you are making other plans.
This project is funded by the European Union © Gustaaf Vocking
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Always say yes…!!!
Ø To the relaHonship Ø To your “first things” Ø … with your condi=ons
This project is funded by the European Union © Gustaaf Vocking
Put it into your schedule
immediately!!!
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Kill the monster when it’s small…
This project is funded by the European Union © Gustaaf Vocking
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Some videos
This project is funded by the European Union © Gustaaf Vocking
ProacHve vs reacHve hip://youtu.be/o3Gu0dPc8TA Antonio Paraiso hip://youtu.be/gHCXcMfVfg8 Time Management hip://youtu.be/oTugjssqOT0 Achieving your childhood dreams, hip://youtu.be/ji5_MqicxSo
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Day 2
The triple A+ trainer
This project is funded by the European Union © Gustaaf Vocking
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The triple A+ trainer
ü Effec%ve training ü AcHon learning ü AppreciaHve Inquiry ü AcHonable insights ü FacilitaHng learning ü MovitaHng parHcipants ü Dealing with resistance
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
ü Behavior focus ü Insight in current behavior
ü Observable behavior change
ü FacilitaHon focus ü MoHvate ü Confront ü Introduce
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
Agreements
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Diagnosis
This project is funded by the European Union © Gustaaf Vocking
Cri4cal situa4on
Old behavior
NegaHve effect
New behavior
PosiHve effect
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
1. unaware of incompetence 2. aware of incompetence 3. aware of competence 4. unaware of competence
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What keeps people from acHng?
Desire
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
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Measuring engagement?
This project is funded by the European Union © Gustaaf Vocking
1. How happy are your to be in this course? è Mood
2. How much effort are you willing to put in? è Engagement
3. How likely is that you will recommend this course to others? è NPS
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
1. unaware of incompetence 2. aware of incompetence 3. aware of competence 4. unaware of competence
Confront
Refle
ct
Introd
uce Inspire
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
Simulate
Apply checklist
Explain
Understand theory
Try out
Understand checklist
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Effec%ve training
InformaHon channels Learning styles
ü Thinker
ü Do-‐er
ü Dreamer
ü Decision maker
This project is funded by the European Union © Gustaaf Vocking
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AcHon Learning Concept
This project is funded by the European Union © Gustaaf Vocking
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The master tool for trainers: QuesHons
This project is funded by the European Union © Gustaaf Vocking
Outcome
Reason
(In)direct
ConfirmaHon
Meta-‐informaHon
Choice(s)
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The master tool for trainers: QuesHons
This project is funded by the European Union © Gustaaf Vocking
Outcome
Reason
(In)direct
ConfirmaHon
Meta-‐informaHon
Choice(s)
?
?
!
?
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The first trainer quesHons…
This project is funded by the European Union © Gustaaf Vocking
ExpectaHons
Personality
Context
History
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The trainer follow up
This project is funded by the European Union © Gustaaf Vocking
What went well?
What can be further improved?
How (in concrete behavior)?
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The trainer’s dillema
This project is funded by the European Union © Gustaaf Vocking
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Resistance does not exist…
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: Ego states
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: more ego states
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: Ego states behaviors
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: Ego states behaviors + and -‐
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: Ego states cross interacHons
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: Ego states complementary interacHons
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: Ego states complementary interacHons
This project is funded by the European Union © Gustaaf Vocking
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TransacHonal Analysis: Ego states Ulterior interacHons
This project is funded by the European Union © Gustaaf Vocking
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Homework: study transacHonal analysis
• Study TransacHonal analysis 1. hip://youtu.be/nKNyFSLJy6o 2. hip://youtu.be/YOqJ4sc9TAc 3. hip://youtu.be/58F2qYyAzME
4. hip://en.wikipedia.org/wiki/TransacHonal_analysis
• Create your own examples, from your own life, of all ü Complementary interacHons ü Cross interacHons ü Ulterior interacHons
• Use TA to reflect on: ü 1 situaHon in which you
encountered resistance ü 1 situaHon in which put up
resistance
This project is funded by the European Union © Gustaaf Vocking
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The bigger the resistance, the greater your potenHal
This project is funded by the European Union © Gustaaf Vocking
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Homework: Change role model and resistance
ü Pick a famous person who you see as a role model for change
ü Study him/her for the resistance (s)he ran into and how (s)he overcame that
This project is funded by the European Union © Gustaaf Vocking
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Day 3
Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
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Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
ü Effec%ve training design ü Design of curriculum components
ü Hands on experience
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Thinking: How?
1. Chaos 2. Analysis
3. CommunicaHon (opHonal!)
Ø Internal&me focus Ø Non linear!
Ø External&them focus Ø Linear!
This project is funded by the European Union © Gustaaf Vocking
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Thinking: How to steer?
This project is funded by the European Union © Gustaaf Vocking
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Effec%ve training
This project is funded by the European Union © Gustaaf Vocking
No desire Confront
No opportunity
or capability
Reflect
I have no problems I’m open to
everything
I can’t change it
Desire and trust
Introduce
I want to learn to
Simulate
Apply checklist
Explain
Understand theory
Try out
Understand checklist
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Effec%ve training
InformaHon channels Learning styles
ü Thinker
ü Do-‐er
ü Dreamer
ü Decision maker
This project is funded by the European Union © Gustaaf Vocking
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Designing a training (component): how not to do it
This project is funded by the European Union © Gustaaf Vocking
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Designing a training (component): goal & playing field
This project is funded by the European Union © Gustaaf Vocking
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Designing a training (component): Puxng it into schedule
This project is funded by the European Union © Gustaaf Vocking
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Assignment test
This project is funded by the European Union © Gustaaf Vocking
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Diagnosis
This project is funded by the European Union © Gustaaf Vocking
Cri4cal situa4on
Old behavior
NegaHve effect
New behavior
PosiHve effect
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Personal management leadership Competencies to develop
ü Project management ü Time management ü Responsibility ü Flexibility ü ProacHvity
This project is funded by the European Union © Gustaaf Vocking
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Developing a curriculum
This project is funded by the European Union © Gustaaf Vocking
ü Begin with the end in mind ü Goal ü Playing field
ü Focus on observable behavioral change
ü Facilitate learning for all ü Manage Hme ü Small steps…
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Training kit
ü Paper ware ü SHck on name tags ü Post-‐its ü A4 ü Cards ü Scissors ü Staplers ü Pen(cil)s
ü Markers B,B,R&G ü Permanent ü White board
This project is funded by the European Union © Gustaaf Vocking
ü Camera ü Timer ü PresentaHon KIT
ü Audio ü Video ü Laptop
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Suggested curriculum Self Management
This project is funded by the European Union © Gustaaf Vocking
ü Habits 1, 2 and 3 (Covey) ü Apply Triple A+ training ü Run a pilot course ü Help eachother ü Get outside help
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CerHficaHon levels of Triple A+ training
1. PracHHoner ü Has experienced the training
2. Trainer ü Has proven (s)he can effecHvely apply
Triple A+ training
3. Designer ü Has proven (s)he can effecHvely
design a Triple A+ training
4. Master ü P+T+D ü Has proven (s)he can effecHvely
coach & train others on Triple A+ training
This project is funded by the European Union © Gustaaf Vocking
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QuesHons?
[email protected] @Nathalief NathalieSoeteman
[email protected] @GustaafVocking GustaafVocking
This project is funded by the European Union © Gustaaf Vocking
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This project is funded by the European Union © Gustaaf Vocking