leadership strategies for moving health centers towards ... · –forum #1: create your business...

Leadership Strategies for Moving Health Centers Towards Value Transformation

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Leadership Forum #1

May 10, 2018

How to Participate in the Discussion

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Learning Stream Forums

–Forum #1: Create Your Business Imperative

Business case for transformation

Leadership sponsorship of transformation

–Forum #2: Build Structure and Trust to Support Transformation

Care team & tiered escalation huddles

Care team roles and responsibilities

Realigning job roles and functions, staff training

Unleashing care teams

–Forum #3: Deliver Impact

Invest in QI training

Measure and track Quadruple Aim progress

Overview:

NACHC & The Quality Center

Overview: The Quality Center

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Advancing:

Health Center Quality

Improved outcomes

Lower costs

What is value

transformation?

Value Transformation

For health centers, Value Transformation refers to changes undertaken by an organization to its infrastructure, people,

and care delivery systems to achieve value-based goals:

Value Transformation Framework

Action Guides

Risk Stratification

Models of Care

Care Management

Leadership

Care Teams

Patient Engagement

Transformation Change Areas

http://bit.ly/nachcqualitycenter

Leadership Action Steps*

*NACHC Value Transformation Framework, http://www.nachc.org/clinical-matters/clinical-quality/value-transformation-framework/

Step 1:

Create your

Business Imperative

Business Imperative For Transformation

Succinct (3-4 sentences)

“Why change” & “Why now”

Urgency (future viability of the health center depends on it)

Outlines how resources and activities should be aligned

for change

Provides unified vision for next steps

Business Imperative For Transformation

Sample Statement:

Rapid changes are underway in the health care landscape, including new systems of reimbursement that reward value rather than volume. To survive and thrive in this new environment, our health center must transform into an organization that can achieve the Quadruple Aim: better health outcomes, better patient and staff experiences, and lower costs. Navigating this transition requires that we make changes to our infrastructure, care delivery, and people systems. This high level of change can be achieved if we create a supportive, structured environment, and work together as a team.

Discussion

• What would be the reaction at your health

center to a business case for transformation

like this?

• What is your experience in making the

business case for transformation?

• What messages most resonate with your

board, staff, patients, and partners? Where

are the barriers?

Business Imperative For Transformation

Sample Health Center Business Case

Leadership Sponsorship of Transformation

How to share your message &

show your commitment

In-person at staff meetings

Written document / email communication

Video messages to multiple sites

Informal conversations

Formal board presentations

Message boards

Leadership Sponsorship of Transformation

How to share your message &

show your commitment

In-person at staff meetings

Written document / email communications

Video messages to multiple sites

Informal conversations

Formal board presentations

Message boards

Sharing several

examples…

Discussion

• What mechanisms have you used to get the

message out?

• What new strategies might you consider?

Our ‘ask’ for call #2:

Create your business case &

make a plan to mobilize it

Looking ahead

NEXT LEADERSHIP CALLS:

Forum #2: May 17 at 1:00pm ET

Forum #3: June 7 at 1:00pm ET

Please be sure to type your full name into the Chat box and

submit the message privately to the host.

Your participation today provides access to the next call!

Your feedback

Please take a minute to fill out a short online survey

about today’s forum and any content requests you

have for our next two conversations. Look for an email

with the survey link directly after this call.

Other Questions or Comments?

Feel free to write us: qualitycenter@nachc.org

Cheryl Modica, PhD, MPH, BSN

Director, Quality Center

cmodica@nachc.com