leadership retreat: communication and netiquette

No Undoing that OneNetiquette and Communication

Part 1: Netiquette

What’s wrong with this picture?

Activity 1

Pet Peeve #1: Discretion is the greater part of replying

Pet Peeve #2: STOP YELLING AT ME!

Pet Peeve #3: Save the stationery for snail mail

Pet Peeve #4: This is not a chain letter.

Pet Peeve #5: Too many forwards is one step backward.

Pet Peeve #6: Don't be a cyber-coward.

Pet Peeve #7: I love you, but not your 500 KB image file.

Pet Peeve #8: The subject "Re: [blank]" means nothing to me.

Pet Peeve #9: Plain text and HTML are not buddies.

Pet Peeve #10: Itchy trigger finger? Count to 10 before hitting

the Send button

Pet Peeve #11: Utilize the spell checker.

Pet Peeve #12: Consider face-to-face communication.

Pet Peeve #13: Read everything before replying.

Pet Peeve #14: Now, what were we talking about?

Part 2: Effective Communication

Activity 2

Tip #1: Active Listening

Tip #2: Asking Questions… and Answering Courteously

Tip #3: Constructive Feedback

Tip #4: Chat…Just a Little

Part 3: Robert’s Rules of Order

Rule #1: Everyone has the right to speak once if they wish, before

anyone may speak a second time.

Rule #2: Everyone has the right to know what is going on at all times.

Rule #3: Only urgent matters may interrupt a speaker.

Rule #4: The members discuss only one thing at a time.

Communication leads to community, that is, to understanding, intimacy and mutual valuing.

-Rollo May