leadership choices moving people and cities to change by caryn tilton owner ct consulting, llc and...

Leadership ChoicesMoving People and Cities to Change

By Caryn Tilton

Owner CT Consulting, LLC and President MyPlaceToLearn, Inc./CornerStone Leadership Online

Sustainability Leader ChoicesGoals Objectives and Metrics

Implementation Plan

Choices That Lead to Success

Successful Sustainability Leaders

1. Produce more effective strategies

2. Build higher levels of trust

3. They share common traits

4. They commit to values that link every level of an organization together

5. They make the best choices

Choices

Success is ultimately realized by people who make more right choices… and recover quickly

from their bad choices.

Choices are Directional

Commitment Do Something Persistence

Adversity Criticism Reality

Be passionate enough to succeed!

Commitment

People who have a passionate commitment to success are willing to pay the price to achieve it…

Commitment Requires Passion

Don’t vacation on someday isle…

Do Something

Doing something today can be the difference in your future between looking back with regret at what was left undone or looking back with pride in your accomplishments.

The Do Something

Choice

Three Things You Can Do

1. Spend more time on action and less time on thinking

2. Study successful people

3. Keep learning every day

“One of the marks of successful people is that they are action-oriented. One of the marks of average people is that they are talk-oriented.”

Brian Tracy

The Do Something

Choice

Learning from failure…

Persistence

Most successful people today are the result of persisting beyond failures, and usually not one, but many failures enable them to discover their route to success.

The Persistence Choice

Three Things You Can Do

1. When you reach road blocks to your success, don’t give up

2. Keep your eyes open to the opportunities that failure provides

3. If you want to win, you have to stay in the game

“The measure of a man is not where he stands in moments of convenience, but where he stands in times of challenge and adversity.”

Dr. Martin Luther King

The Persistence Choice

Conquering difficult times…

Adversity

Regardless of how adversity arrived, every successful person has faced, attacked, and conquered adversity somewhere along the way.

The Adversity Choice

Three Things You Can Do

1. Realize that adversity is short term - allow others to help you

2. Don’t panic, people respond better to crisis when they maximize their forward motion

3. Don’t waste your energy in looking for someone to blame

“Adversity causes some men to break, others to break records.”

William Arthur Ward

The Adversity Choice

Tough learning…

Criticism

The Criticism Choice

The biggest room we have is the room for improvement.

1. Criticism is a form of feedback

2. Determine the intention of the criticism – personal or improvement feedback

3. Be willing to learn from what’s being said

4. Focus the criticism on your actions not your person

5. Take appropriate action to improve

6. Thank the giver and be willing to return the favor

The Criticism Choice

Three Things You Can Do

1. Embrace criticism and learn from it

2. Constructive criticism can enlighten you to the changes you need to make to be successful

3. Acknowledge that criticism is a learning tool

“Remember, if people talk behind your back, it only means you’re two steps ahead.”

Fannie Flagg

The Criticism Choice

Facing truth…

Reality

Choosing reality provides us with a major indicator about where we are, where we’re going and what we have to do to get there.

The Reality Choice

Three Things You Can Do

1. Make reality checks a daily habit

2. Look for truth in every situation, every relationship, every crisis and every success

3. While reality may not be the easiest path, it will push us ahead on the road towards sustainability

“Either you deal with reality, or you can be sure that the reality is going to deal with you.”

Alex Haley

The Reality Choice

Goals Objectives and Metrics

Think of your Sustainability Plan a component of your city’s Strategic Plan

STRATEGIC PLANNING

BOARD POLICY DEVELOPMENT

SYSTEM INTEGRATION ™

SYSTEM INTEGRATION ™

PERFORMANCE MANAGEMENT

Policy Development

Board Process Policies Board/Executive Relationship Policies Executive Accountability Policies Strategic Direction Policies

Strategic Planning

Mission Goals Annual Performance Plan

Sustainability Plan

Performance Management

Annual Review Process Interim Review Process

Critical to Implementation

City GoalsDeveloped Council

Department ObjectivesDeveloped by Management Team with Employee Input

Department ObjectivesDeveloped by Management Team with Employee Input

Department ObjectivesDeveloped by Management Team with Employee Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

EMPLOYEE ACTION PLANS

Developed by Individual Employees with

Supervisor Input

CITY MISSION

Your Sustainability Plan should target city

operations and the community you serve.

Sample Sustainability Objectives

• Determine a strategy for regular communication with the community to raise awareness and gain support for environmental initiatives.

• Develop an Environmental Management System (EMS) complementary to ISO 14001, as the framework for setting and reviewing council’s environmental objectives and targets.

City of Boroondara

The Natural Step Framework

1. Quantify your current footprint

2. Create a vision for future performance

3. Define goals4. Determine impact on

key stakeholders5. Commit to actions that

will close the gap between your current footprint and the desired outcomes

• Green Buildings and Energy Efficiency

• Green Fleets and Alternative Fuels

• Climate Protection and Air Quality

• Purchasing and Procurement

• Waste Management and Recycling

• Land Use and Conservation

• Water Quality and Conservation

The Metrics Challenge

Metrics need to:• Inform strategy• Provide meaningful information• Support decision-making• Complement traditional measurement systems• Yield value to an organization• Measure what is right • Communicate effectively

Implementation Plan

Four Barriers to Implementation

• The Vision Barrier

• The People Barrier

• The Resource Barrier

• The Management Barrier

Nine out of ten organizations fail to execute strategy!

Sustainability Plan

PLANET

COUNTRY

COMMUNITY

CITY HALL

Reengineering processes is like trying to change

the tires on a moving vehicle!

MEETING TODAY'S CHALLENGES

Requires a New Way of Thinking

“Our budget has

been cut, sir….

I can give you

the song or the

dance, but not

both.”

INPUT PROCESS OUTPUT

$$ TimeTime

StaffStaff EquipmentEquipment

AdjustInput

AdjustInput

RedesignProcess

RedesignProcess

CustomerFeedback

CustomerFeedback

We do not inherit the earth from our ancestors.We borrow it

from our children…

Native American Proverb