lawsonsoftware training services rhonda schuler national training services manager oswaln software

LAWSON Software

Training Services Training Services Rhonda SchulerRhonda Schuler

National Training Services ManagerNational Training Services Manager

OSWAL NSoftware

LAWSON Software

Training Services OrganizationTraining Services Organization

• Sheila Hoyos (ChicagoSheila Hoyos (Chicago))– Chicago & Bloomington

• Ann Marriot (Atlanta)Ann Marriot (Atlanta) – Atlanta & DC

• Marsha Wile (Irvine)Marsha Wile (Irvine)– Irvine & Columbus

• Henry Reinhard (NJ)Henry Reinhard (NJ)– NJ, Boston and Toronto

• Paula Cartwright (San Fran)Paula Cartwright (San Fran)– San Francisco, Seattle & Dallas

LAWSON Software

Training Services OrganizationTraining Services Organization

• Training Services Specialist/ Training Services Specialist/ Wendy Quy-HicksWendy Quy-Hicks–Registration (

–Client Communication/Email

– Ingeniume

–Support for TMs

LAWSON Software

Training Services Training Services

• Responsible for all Public Classroom Training in Lawson Responsible for all Public Classroom Training in Lawson offices in US and Canada offices in US and Canada – Quarterly Calendars

– Assignment of Resources

– Server and PC performance

– Ordering Training Materials

– Work with Field Ops/communication to clientbase

– Create new Classes

– Private Training in Public Classrooms

– User Group Participation

• Partner Certification/Go to Market StrategyPartner Certification/Go to Market Strategy– Webcasts

– Partner Certification Workshop

– Web Based Training

LAWSON Software

Training Services StandardizationTraining Services Standardization

• Standardization of offeringsStandardization of offerings

–Gifts, Snacks, Supplies, Certificates

– Evaluate regional schedules

– Improve QA testing on Servers

– Offer both 7x & 8.x classes

– More even saturation of classes/ less cancellation

LAWSON Software

Training Services ChangesTraining Services Changes

• September 1, 2001September 1, 2001– Application classes went from $500/day to

$550/day

– Technology classes remain the same

• Future offeringsFuture offerings– LOGAN Admin will replace ATD Foundations

(1/1/02)

– Upgrade 7.0 – 8.x (available now via TM)

– Hyperian Classes (Essbase & Pilar) (11/1/02)

– XML will be the standard front-end (11/1/02)

LAWSON Software

Training Services - ColoradoTraining Services - Colorado

• January 1, 2002 move plannedJanuary 1, 2002 move planned– DTC Location (2 exits south)

– One Conference Room/ w possible change to Training Facility in the future

• Paula Cartwright (Dallas, SF & Seattle) Paula Cartwright (Dallas, SF & Seattle) covers CO.covers CO.– (415) 974-0711 ext. 1101

– paula.cartwright@lawson.com

• Rhonda Schuler, NTSMRhonda Schuler, NTSM– (303) 450-1377

– rhonda.schuler@lawson.com

LAWSON Software

Training ServicesTraining Services

What are your training What are your training needs? needs?

Q&AQ&A