lawsonsoftware training services rhonda schuler national training services manager oswaln software
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LAWSON Software
Training Services Training Services Rhonda SchulerRhonda Schuler
National Training Services ManagerNational Training Services Manager
OSWAL NSoftware
LAWSON Software
Training Services OrganizationTraining Services Organization
• Sheila Hoyos (ChicagoSheila Hoyos (Chicago))– Chicago & Bloomington
• Ann Marriot (Atlanta)Ann Marriot (Atlanta) – Atlanta & DC
• Marsha Wile (Irvine)Marsha Wile (Irvine)– Irvine & Columbus
• Henry Reinhard (NJ)Henry Reinhard (NJ)– NJ, Boston and Toronto
• Paula Cartwright (San Fran)Paula Cartwright (San Fran)– San Francisco, Seattle & Dallas
LAWSON Software
Training Services OrganizationTraining Services Organization
• Training Services Specialist/ Training Services Specialist/ Wendy Quy-HicksWendy Quy-Hicks–Registration (
–Client Communication/Email
– Ingeniume
–Support for TMs
LAWSON Software
Training Services Training Services
• Responsible for all Public Classroom Training in Lawson Responsible for all Public Classroom Training in Lawson offices in US and Canada offices in US and Canada – Quarterly Calendars
– Assignment of Resources
– Server and PC performance
– Ordering Training Materials
– Work with Field Ops/communication to clientbase
– Create new Classes
– Private Training in Public Classrooms
– User Group Participation
• Partner Certification/Go to Market StrategyPartner Certification/Go to Market Strategy– Webcasts
– Partner Certification Workshop
– Web Based Training
LAWSON Software
Training Services StandardizationTraining Services Standardization
• Standardization of offeringsStandardization of offerings
–Gifts, Snacks, Supplies, Certificates
– Evaluate regional schedules
– Improve QA testing on Servers
– Offer both 7x & 8.x classes
– More even saturation of classes/ less cancellation
LAWSON Software
Training Services ChangesTraining Services Changes
• September 1, 2001September 1, 2001– Application classes went from $500/day to
$550/day
– Technology classes remain the same
• Future offeringsFuture offerings– LOGAN Admin will replace ATD Foundations
(1/1/02)
– Upgrade 7.0 – 8.x (available now via TM)
– Hyperian Classes (Essbase & Pilar) (11/1/02)
– XML will be the standard front-end (11/1/02)
LAWSON Software
Training Services - ColoradoTraining Services - Colorado
• January 1, 2002 move plannedJanuary 1, 2002 move planned– DTC Location (2 exits south)
– One Conference Room/ w possible change to Training Facility in the future
• Paula Cartwright (Dallas, SF & Seattle) Paula Cartwright (Dallas, SF & Seattle) covers CO.covers CO.– (415) 974-0711 ext. 1101
• Rhonda Schuler, NTSMRhonda Schuler, NTSM– (303) 450-1377
LAWSON Software
Training ServicesTraining Services
What are your training What are your training needs? needs?
Q&AQ&A