lack of motivation in staff & their attitudes

A case study on “Export Processing Zones Authority”By : Agha Sohail Asif , Manager (Finance) Karachi- Pakistan

Organizational set up

Organization is headed by Chairman,Policy frame work is given by the

BOD, which has nine (9) members . Chairman of the organization is also head of the Board.

Board members comprises of three nominees from Government and five from private corporate sectors (Multinationals & Corporate entities),

There are four operational free zones with one regional office,

Basic Information of EPZA a) It is a tax free industrial estate

working under the Ministry of Industries & Production , Government of Pakistan,

b) It is a self finance organization,c) It has strong income base, high

financial reserves,d) Knowledgeable work force,e) Automation of Revenue Collection

System(covering all income streams),

f) There are five operational departments comprising of Finance, Facilities, Engineering, Administration & security, Investment Promotion.

g) There are mixed employment pattern i.e., permanent & out sourced (146 permanent & 269 outsourced),

Background of Problems

Centralization of Powers, Absences of career planning , Delayed / seniority based Promotion, No performance based incentives

system, No policy of job enrichment,

Issues arising out of Problems

Low level of motivation in employees,

Non- professional attitude towards the work,

Deteriorating efficiency,

Strength

Self financed organization Job Security, Experienced staff due to unique

organization, Incentives to employees and their

families,

Weakness

Inefficiency in work performance, Delayed/ seniority based promotion, Job security ( No fear of losing job)

Opportunity

Export will grow, Flow of foreign direct investment, High Contribution to Govt. exchequer

( receipts of taxes)

Threats

Geo political situation, Regional competition for attracting

foreign investment ( among other EPZ’s )

Solution

HR DIVISION NEEDS TO DEVISE CAREER PLANNING FOR THE EMPLOYEES,

DEVOLUTION OF DECISION MAKING, JOB ENRICHMENT PLAN, TRAINING AND ENHANCEMENT OF

EDUCATIONAL OPPORTUNITIES,

THANK YOU