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Know Thyself: Emotional Intelligence and Employee Retention
Lisa TwillieHR Sr. Organizational Consultant
UAMS Organizational Development Department2015
People leave managers, not organizations.
Overview
• Employee Engagement• Emotional Intelligence• Employee Retention
sarahwaurechen.wordpress.com
Top Reasons Employees Stay
• Exciting and challenging work• Opportunities for career growth• Learning and Development• High-quality co-workers• Pay• Supportive management
Activity
Best Boss/Worst Boss
Employee Engagement
What is it?Why does it matter?
Employee Engagement• Meaningful work• Supportive Management• Work/Life Balance• Tiny acts cause big results
venturebeat.com
Emotional Intelligence
What is it?Why does it matter?
Emotional Intelligence• Self-Awareness• Self-Management• Social Awareness• Relationship Management
www.positionignition.com
Self-Awareness• Rewind the video – what can you learn?• Know your “hot buttons”• Be “in the moment”• Get to know yourself under stress
www.positionignition.com
Self-Management
• Take control of “self-talk”• Take time to problem solve• Focus on what you can control
www.positionignition.com
Social Awareness
• Ask good questions• Watch body language• Practice active listening• Catch the mood of the room
www.positionignition.com
Relationship Management
• Ask for feedback • Check your attitude daily• When you care, show it• Identify how you want people to feel• Ensure your words and actions are aligned
www.positionignition.com
What does all this mean?
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Know Thyself: Emotional Intelligence and Employee Retention
Lisa TwillieHR Sr. Organizational Consultant
UAMS Organizational Development Department2015
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