kmme 2016 - french
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www.km-me.com info@km-me.com1
Stuart French @DeltaKnowledge
Knowledge-based Digital Transformation
Managing the “WHY”
Stuart French @DeltaKnowledge
www.km-me.com info@km-me.com2
Stuart French @DeltaKnowledge
Stuart French @DeltaKnowledge
?
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Stuart French @DeltaKnowledge
StandardizedSolu�ons
CustomSolu�ons
LowVolume
HighVolume
Co�ageEconomy
Pre-industrialSociety
IndustrialRevolu�on
KnowledgeEconomy A.I
BigData3DPrin�ng
Managementtraining
Stuart French @DeltaKnowledge
FindAnswersUnderstandingProblems
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Stuart French @DeltaKnowledge
Stuart French @DeltaKnowledge
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Stuart French @DeltaKnowledge
ü
Artificial intelligence at work?
Lessthis Morethis
Stuart French @DeltaKnowledge
Crea�veProblemSolving NaturalLanguageAnalysis
BusinessData
DigitalTransforma�on
?
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Stuart French @DeltaKnowledge
TacitKnowledgeA.Strategic
B.Skills/Experience
AI&AdvancedAnaly�cs Know-Why&Know-How
BusinessData
DigitalTransforma�on
Stuart French @DeltaKnowledge
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Stuart French @DeltaKnowledge
WaterPressure
WaterPressure
Stuart French @DeltaKnowledge
We had captured the information and lost the knowledge
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Stuart French @DeltaKnowledge
Capturing Why Discussed Recorded Implemented
BusinessNeeds
Requirements
Solu�on
Conflicts
Resolu�ons
Stuart French @DeltaKnowledge
The world doesn’t end with your project
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Stuart French @DeltaKnowledge
Isn’t this an IT issue?
SDLC
Spiral
XP
SCRUM
LeanDev
Focusesoncurrentproject
Prototypesarebe�erbutfocuss�lloncapturingrequirements
Focusonresults,“Why”iso�enlost
Be�erDocumenta�on/SingleProject
Honest:“12.NeverpushLDbeyonditslimits”
Stuart French @DeltaKnowledge
But the Business Analyst will do it!
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Stuart French @DeltaKnowledge
“I would have encoded the trees”
Stuart French @DeltaKnowledge
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Stuart French @DeltaKnowledge
Know-Why is a Knowledge issue Quite often, only a Knowledge Manager will have both the perspective and the mandate to ensure it can be managed consistently across projects and the breadth of the organisation.
Stuart French @DeltaKnowledge
What we did about it?
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Stuart French @DeltaKnowledge
Levels of Why 1. Customer exceptions & exemptions
2. General Business requirements 1. Internal
2. External
3. Legal & Regulatory requirements
Stuart French @DeltaKnowledge
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Stuart French @DeltaKnowledge
Discussion Forums
Stuart French @DeltaKnowledge
Interviewing Project Managers
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Stuart French @DeltaKnowledge
Stuart French @DeltaKnowledge
Enabling Drivers at the Customer Site
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Stuart French @DeltaKnowledge
Wemodifiedthemliveinmee�ngs
Whenaneedchanged,wereviewedthemholis�cally
Wedidn’tgetitperfect,buttheirsimplicitymadethemmoreuseablewithnon-technicalpeople
Stuart French @DeltaKnowledge
Just one little change…
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Stuart French @DeltaKnowledge
Tender Teams
Stuart French @DeltaKnowledge
Saving money with Vendors
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Stuart French @DeltaKnowledge
Somemanagerswouldn’tcommit
Severallargecustomersweres�llpromisedtheimpossible
Manysmallcustomerpromisesrequiredincompa�blebusinessrulechanges
It wasn’t all Roses
Stuart French @DeltaKnowledge
Findnovelsolu�ons Handlespecialrequests Senseandrespondtochange Resolveproblems
Dataprocessing Taskautoma�on Dataanalysis Decisionsupport
Informa�onSupport
Valida�on
Who does what best?
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Stuart French @DeltaKnowledge
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