vincent ribiere kmme 2013

www.km-‐me.com info@km-‐me.com 1

From Knowledge Management to iKNOWva�on Management

Vincent Ribière, Ph.D. Managing Director – IKI-‐SEA

March 26th, 2013, Abu Dhabi


http://phdkim.bu.ac.th

Techno-centric

Social KM

Adapted from N. Dixon

People-centric

Leveraging idea and

global/open knowledge

Innovation

centric

iKNOWva�on management


Knowledge Oil Well Approach to KM

K K K K

Drilling for knowledge Tapping into unused intangible assets

  Improve performance?

  Flexibility?   Innova�on?   Sustainable compe��ve advantage?

Based on : Cavaleri, Seivert 2005

The “Green” KM Strategy

Based on : Cavaleri, Seivert 2005

Conserve Knowledge

Not Waste Knowledge

Share Knowledge

Where is the recycled “New” knowledge?

Emphasis is placed almost solely on the recycling aspects—without really crea�ng anything new.


“Wealth in the new regime flows directly from

innovation, not optimization; that is, wealth is not gained by perfecting

the known, but by imperfectly seizing the

k ” - Kevin Kelley

Integrated focus: Knowledge and Innova�on

Source: D. Amidon

Accumula�on of value


Does an idea is the same as knowledge?

= ?

Which came first?

Knowledge?

Idea?


An idea is a new network of neurons

Does an idea is the same as knowledge?

=


I I G

I I

I

I I

I

O

G

I

Socialization Externalization

Combination Internalization

O

G

G

G G

The SECI model of knowledge crea�on and u�liza�on

Learning and acquiring new tacit knowledge in practice

Systemizing and applying explicit knowledge and information

1. walking around inside the company 2. walking around outside the company 3. accumulating tacit knowledge 4. transferring of tacit knowledge

5. articulating tacit knowledge 6. translating tacit knowledge

7. gathering and integrating explicit knowledge 8. transferring and diffusing explicit knowledge 9 editing explicit

10. embodying of explicit knowledge through action and practice 11. Using simulation and experiments

Tacit knowledge

Explicit knowledge

Explicit know

ledge Ta

cit k

now

ledg

e

Sharing and creating tacit knowledge through direct experience

Articulating tacit knowledge through dialogue and reflection

© Nonaka, Takeuchi, Konno, Toyama

Is new knowledge = innova�on?

Is knowledge a pre-‐requisite for crea�vity and innova�on?

?


“If you want to make an apple pie from scratch, you must first

create the universe”

Dr. Carl Sagan (American Astronomer, Writer and

Scien�st, 1934-‐1996)

Path Dependence Theory

  Path dependence explains how the set of decisions one faces for any given circumstance is limited by the decisions one has made in the past, even though past circumstances may no longer be relevant. ( a kind of so� determinism)   Recent evolu�on to cogni�ve/knowledge path-‐dependence

  Technological trajectories (lock-‐in)


Cycling Worlds

Adapted from JONNE CESERANI

? Fixa�on effect Unlearning Mo�va�on (Int. Extr.) Pressure Adaptor vs. Innovator N.I.H. syndrome

Incremental vs. Radical innova�on

Example of fixa�on effect (op�cal illusions)


Learn to … unlearn!


Cycling Worlds

Source: JONNE CESERANI

Single loop learning

Double loop learning

Best/Good/Proven Prac�ces

Do Best prac�ces and Lessons learned kill/hinder innova�on? What about bad or worst prac�ces?

Should we evolve from Good prac�ces (past) to promising prac�ces (future)?


Best Prac�ces / Benchmarking

Ferrari’s Formula One Handovers and

Handovers From Surgery to Intensive Care

Lessons learned from Ferrari pit stop team

  The rou�ne in the pit stop is taken seriously   What happens in the pit stop is predictable so problems can be an�cipated and procedures can be standardized   Crews prac�ce those procedures un�l they can perform them perfectly   Everyone knows their job, but one person is always in charge


Summary of the new handover protocol

A dance choreographer was involved to help the team posi�on themselves to stay out of the way of others. Working with the choreographer also introduced the discipline of quietness and calm

Classical Music (KM)


Jazz (Innova�on)

Yes to the Mess (Book)

1.  Mastering the art of unlearning

2.  Developing affirma�ve competence

3.  Embracing errors as a source of learning

4.  Balancing freedom and constraints

5.  Learning by doing and talking 6.  Followership as a noble calling 7.  Nurturing double vision 8.  Advancing engaged strategic

improvisa�on


Story telling Pa�erns

A�tudes, fears, hopes, and values are strongly influenced by stories.

People connect with stories and share

Necessity is the mother of Inven�on

Flood in Thailand Fall 2011


Knowledge sharing on Social Media


Can we make the crea�ve and innova�on processes more systema�c, more robust and

increase success rates?

Componen�al theory of individual crea�vity

New idea


Role of knowledge in the crea�vity process

  Before crea�ve process – Browsing through exis�ng internal and external knowledge/solu�ons/ideas

– “GoogleStorming” -‐ Systema�c Serendipity

  During crea�ve process – Access to technical databases – patents – Big Data

Source: Creax


45

Source: Creax


Concept-‐Knowledge (C-‐K) Theory

  Systema�c (step by step) method to design breakthrough products, technology, solu�ons, services, etc…

Scien�fic, Technologic, Market, Behavior, etc.

C K

Breakthrough design technic

Systema�c design Known specifica�ons Known technologies Known market Source: A.Hatchuel

Innova�ve design No specifica�ons Technologies and market are not fully known


Example

Concept Knowledge A cheap and light camping chair To sit?

Defini�on: to be in a posi�on on a chair, etc. in which the upper part of your body is upright and your weight is supported at the bo�om of your back

Agreed on: To stand in feeling comfortable and by having our 2 hands free


Example

Concept Knowledge A cheap and light camping chair To sit

Legs

2

1 4

3

More? 0?

Agree on: To stand in feeling comfortable and by having our 2 hands free

By observa�on: -‐ Chairs have legs

Number of legs

4 1 2

Many 0 Leg? Hanging! On the floor!

3

Not for camping!


Example

Concept Knowledge A cheap and light camping chair

Legs

4 1

2 3

More?

0

On the floor! Hanging

How do we sit on the floor?

Anatomy – Observa�on – Interview

Back pain!

Solu�on to back pain si�ng posi�on

Yoga Nomadic Ayoreo Indians of Paraguay (Cloth band/strap)


Example

Concept Knowledge A cheap and light camping chair

Legs

4 1

2 3

More?

0

On the floor! Hanging

cloth band textile strap

To sit

How do we sit on floor?

A cheap and light camping chair

Commercialized product: “Chairless”


New concepts and new knowledge

Exploi�ng Exploita�on and Explora�on

The past The future

The use and development of things already

known

Doing something different, a�ain new

Knowledge


The IBM Global CEO Study 2006

80% of ideas that have led

to breakthrough products and services originate

from rou�ne discussions -‐ M.I.T.


“When you hire a pair of hands you get a free brain”

idea Knowledge slope


Please do not hesitate to contact me if you have further ques�ons!

[email protected]


Conceptual Blending/Integra�on

Past knowledge (Internal formalized @ Meta level)

Best prac�ces Lessons learned Patents, Etc.

Blogs, social media, Sensors, Weak signals, compe�tors, clients, Etc.

External knowledge

New idea

Social knowledge

Communi�es, CoP, Networks crowd

“Conceptual blending is a crea�ve thinking process that

involves blending two or more concepts in the same mental space to form new

ideas”

vincent ribiere kmme 2013

Documents

i knowledge

knowledge management

knowledge sharing

practice knowledge

knowledge oil

explicit knowledge i2

seci model of knowledge

new handover