kcmo: the connected city - smckc february breakfast

Citizen Engagement & Communication

Feb. 5, 2016

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Citizen Engagement & Satisfaction

Moniker

Platform Party

Royals Social Media

Art of Data

Work Sessions

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Kansas City: A World-Champion City

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Platform Party & Rail Rally

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Citizen Workshops & Live Budget Twitter Chat

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How do citizens like to receive information from the City?

City Magazine mailed is #1 preference, followed by Website

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Social Media Engagement

Avatars

#KCStatSnow

Support for Royals/Chiefs

@KCMO311

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Coordination during snow events• We work with Public

Works to determine social messaging before, during, and after a snowstorm.

• Coordination with 311 to ensure slick street requests are sent in after snow crews complete routes.

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#KCHelps during snowstorms

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Live Tweet KCStat Meetings

• Each month, we live tweet stats and info from the KCStat meeting.

• Also take questions during and after mtg• Check kcmo.gov/kcstat/meetings for info

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@KCMO311 Overview

• @KCMO311 Twitter account started in March 2013; channel for residents to send in City service requests

Source: 311 Service Request System (https://data.kcmo.org/311/Service-Requests-from-Twitter-Chart/2xu8-ew7f)

311 Service Requests to @KCMO311

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Engagement with Royals fans during postseason run and #KCTrueBlue contest

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#RoyalCelebration parade day

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#RoyalCelebration parade day

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Support for Chiefs in playoffs

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KCMO Twitter Avatars

Check out our 2014 and 2015 avatars at kcmo.gov/thenewkc

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Social media: Best of 2015

+23k New followers in 2015Total followers =

58,000+

Top Tweet:44% satisfied

with City’s use of social

meda

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Correspondence with “Frenemies”

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Snow Removal

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THANK YOU.Contact us!chris.hernandez@kcmo.orgmark.vanbaale@kcmo.org@kcmo and facebook.com/kcmogovkcmo.gov/social