kamu: reconciling devops and itsm/itil

Kamu

Uniting DevOps and ITSM

It is fair to say my position on DevOps was becoming entrenched

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Terminology

Service Management

ITSM

ITIL

DevOps

• Conservative, old

school, formal

• Authoritarian,

restrictive, limiting

• Slow, cumbersome

• Stupid, unthinking

• Old, dated, past it

• Prevents value

ITSM / ITIL

• Liberal, modern,

informal

• Empowering,

liberating, laisse faire

• Fast, nimble

• Smart, considered

• New, fresh

• Enables value

DevOps

• Wise, experienced,

scarred

• Generally accepted,

sensible

• Adaptable

• Sensible

• Accumulated, learned

• Protects value

ITSM / ITIL

• Liberal, modern,

informal

• Empowering,

liberating, laisse faire

• Fast, nimble

• Smart, considered

• New, fresh

• Enables value

DevOps

• Wise, experienced,

scarred

• Generally accepted,

sensible

• Adaptable

• Sensible

• Accumulated, learned

• Protects value

ITSM / ITIL

• Foolish, rash, naive,

brash

• Wild, rebellious, anti-

authority

• Uncontrolled, chaotic

• Fixated, unthinking

• Trendy, faddish

• Threatens value

DevOps

Gartner Hype Cycle

expectations

time

ITIL

Gartner Hype Cycle

expectations

time

DevOps

To protect and serve

image © Canstockphoto.com

To protect and serve

image © Canstockphoto.com

To protect and serve

image © Canstockphoto.com

image © Canstockphoto.com

My epiphany

robust anti-fragile

fragile

ITIL DevOps

Kamu - the journey

https://plus.google.com/communities/100333597017661142255

image © Canstockphoto.com

http://www.itskeptic.org/content/unified-theory

A common IT operating model

• portfolio and planning

• integration: acquire&build

• suppliers and value network

• operational change and release

• service levels

• improvement / optimisation

• operations

• risk and assurance

Supplier /

broker

Provider

Strategic

sourcer

Strategic

innovator

Consumer Customer Colleague

Value

network

Kamu