kamu: reconciling devops and itsm/itil
DESCRIPTION
DevOps and ITSM intersect, they fit one model, they can be reconciled - we need to find the common ground. See http://www.itskeptic.org/content/unified-theoryTRANSCRIPT
Kamu
Uniting DevOps and ITSM
It is fair to say my position on DevOps was becoming entrenched
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Terminology
Service Management
ITSM
ITIL
DevOps
• Conservative, old
school, formal
• Authoritarian,
restrictive, limiting
• Slow, cumbersome
• Stupid, unthinking
• Old, dated, past it
• Prevents value
ITSM / ITIL
• Liberal, modern,
informal
• Empowering,
liberating, laisse faire
• Fast, nimble
• Smart, considered
• New, fresh
• Enables value
DevOps
• Wise, experienced,
scarred
• Generally accepted,
sensible
• Adaptable
• Sensible
• Accumulated, learned
• Protects value
ITSM / ITIL
• Liberal, modern,
informal
• Empowering,
liberating, laisse faire
• Fast, nimble
• Smart, considered
• New, fresh
• Enables value
DevOps
• Wise, experienced,
scarred
• Generally accepted,
sensible
• Adaptable
• Sensible
• Accumulated, learned
• Protects value
ITSM / ITIL
• Foolish, rash, naive,
brash
• Wild, rebellious, anti-
authority
• Uncontrolled, chaotic
• Fixated, unthinking
• Trendy, faddish
• Threatens value
DevOps
Gartner Hype Cycle
expectations
time
ITIL
Gartner Hype Cycle
expectations
time
DevOps
To protect and serve
image © Canstockphoto.com
To protect and serve
image © Canstockphoto.com
To protect and serve
image © Canstockphoto.com
image © Canstockphoto.com
My epiphany
robust anti-fragile
fragile
ITIL DevOps
Kamu - the journey
https://plus.google.com/communities/100333597017661142255
image © Canstockphoto.com
http://www.itskeptic.org/content/unified-theory
A common IT operating model
• portfolio and planning
• integration: acquire&build
• suppliers and value network
• operational change and release
• service levels
• improvement / optimisation
• operations
• risk and assurance
Supplier /
broker
Provider
Strategic
sourcer
Strategic
innovator
Consumer Customer Colleague
Value
network
Kamu