jonathan schockaert : juggling business models - tsd17

FIND A TRUSTWORTHY

SERVICE PROVIDER

IN YOUR NEIGHBOURHOOD

PEOPLE DON’T ALWAYS HAVE THE TIME,

THE SKILLS OR THE WILLINGNESS TO

DO THEIR DAILY TASKS BY THEMSELVES

WE CONNECT THEM WITH PEOPLE THEY

CAN TRUST AND WHO ARE READY TO

GIVE THEM A HAND

PIVOT IS PART OF OUR EVERYDAY’S LIFE

BUSINESS MODEL IS DIFFERENT THAN REVENUE MODEL

C2C : OUTSOURCE YOUR CHORES TO YOUR NEIGHBOURS

First value proposition: Find someone nearby

Revenue Model: Upfront fee paid by the client for the linking.

Low value created => Low value captured (~5€/linking, no recurring business)

B2B2C : CONCIERGE 2.0

Value proposition: Help your employees to have a better work-life balance

Revenue Model: Monthly fee paid by the company => 80% of our revenues came from this business

Running two businesses at the same time. Focus is key

BACK TO C2C AGAINWITH A DIFFERENT VALUE PROPOSITION

Lead generator for the service providers

=> Subscription fee for them?

15.000 service providers registered

Please, focus on creating value before capturing it

~5% where active…

CUSTOMER EXPERIENCE IS DIFFERENT FROM UX

90% of the customer experience is with the

service provider, not with the productTHE LEVERAGE EFFECT IS HIGHER

We personnaly meet real users on a daily basis

We focus on what really matters: the supplyWE ARE 100% SUPPLY-DRIVEN

We have an awesome community of people

we really knowTHANKS TO THE ONBOARDING SESSIONS, KICK-ASS FOLLOW-UP, EVENTS,…

784

Service

Providers

REVENUE MODELAS SIMPLE AS ABC

All the paiments processed online

Commission between 10-15% of the total amount

of the transaction

Average basket: 79€

Average commission 7,76€ (VAT excl.) per transaction

2015 20162014

x3

x6

STRONG DEVELOPMENT OF COMMISSIONS

ANY QUESTIONS?