jonathan schockaert : juggling business models - tsd17
TRANSCRIPT
FIND A TRUSTWORTHY
SERVICE PROVIDER
IN YOUR NEIGHBOURHOOD
PEOPLE DON’T ALWAYS HAVE THE TIME,
THE SKILLS OR THE WILLINGNESS TO
DO THEIR DAILY TASKS BY THEMSELVES
WE CONNECT THEM WITH PEOPLE THEY
CAN TRUST AND WHO ARE READY TO
GIVE THEM A HAND
PIVOT IS PART OF OUR EVERYDAY’S LIFE
BUSINESS MODEL IS DIFFERENT THAN REVENUE MODEL
C2C : OUTSOURCE YOUR CHORES TO YOUR NEIGHBOURS
First value proposition: Find someone nearby
Revenue Model: Upfront fee paid by the client for the linking.
Low value created => Low value captured (~5€/linking, no recurring business)
B2B2C : CONCIERGE 2.0
Value proposition: Help your employees to have a better work-life balance
Revenue Model: Monthly fee paid by the company => 80% of our revenues came from this business
Running two businesses at the same time. Focus is key
BACK TO C2C AGAINWITH A DIFFERENT VALUE PROPOSITION
Lead generator for the service providers
=> Subscription fee for them?
15.000 service providers registered
Please, focus on creating value before capturing it
~5% where active…
CUSTOMER EXPERIENCE IS DIFFERENT FROM UX
90% of the customer experience is with the
service provider, not with the productTHE LEVERAGE EFFECT IS HIGHER
We personnaly meet real users on a daily basis
We focus on what really matters: the supplyWE ARE 100% SUPPLY-DRIVEN
We have an awesome community of people
we really knowTHANKS TO THE ONBOARDING SESSIONS, KICK-ASS FOLLOW-UP, EVENTS,…
784
Service
Providers
REVENUE MODELAS SIMPLE AS ABC
All the paiments processed online
Commission between 10-15% of the total amount
of the transaction
Average basket: 79€
Average commission 7,76€ (VAT excl.) per transaction
2015 20162014
x3
x6
STRONG DEVELOPMENT OF COMMISSIONS
ANY QUESTIONS?