itil intermediate service design sd elearning plus exam prep 1 we offer a fully accredited,...

ITIL Intermediate Service Design SD eLearning plus Exam Prep

1 We offer a fully accredited, self-

managed eLearning

https://store.theartofservice.com/itilr-intermediate-service-design-sd-elearning-plus-exam-prep.html

1 that provides you with all the relevant knowledge you need to pass your Service Design exam and gain your certification. Your trainer is on

standby via the forum, with response times up to 24 hours.

1 The $499.95 eLearning plus package contains:

1 45 Days access to online material,

including:

1 iPad/iPhone compatible, instructor-led presentations,

watchable at your convenience

1 Exercises & sample exams, designed to reinforce

knowledge and prepare you for the exam

1 Study book with quiz questions

1 Access to support forum - with trainer on standby

(expected response time up to 24 hours)

1 45 Days access to exam preparation eLearning course

(Exam style practice questions and sample exam)

1 *Consider upgrading to receive advanced trainer support for

an extra $100.

1 Find out more about it here.

1 *Didn't pass your exam on the first go? No problem. If you've got exam

insurance we'll cover the cost of your resit. Read the

1 terms and conditions here

1 Which ITIL topics are covered in this course?

1 The Service Design Certificate covers the following ITIL

processes:

1 Service Design principles

1 Design Coordination

1 Service Catalog Management

1 Service Level Management

1 Availability Management

1 Capacity Management

1 IT Service Continuity Management

1 Information Security Management

1 Supplier Management

1 The Service Design Lifecycle course will be

of interest to:

1 - Individuals who have their ITIL v3/2011 Foundation Certificate (or

the ITIL v2 Foundation + v3 Foundation Bridge certificate) who want to purse the intermediate and advanced level ITIL certifications.

1 - Individuals who require a deeper understanding of the Service Design

stage of the Service Lifecycle and how activities in this Lifecycle stage may be implemented to enhance the

quality of IT service management within an organization

1 - IT professionals working in roles associated with strategic planning,

execution and control within a service-based business model,

seeking an understanding of the concepts, processes, functions and

activities involved in Service Design

1 - Individuals seeking the ITIL Expert certification in IT Service Management for which this qualification is one of the prerequisite

modules

1 - Individuals seeking progress towards the ITIL

Master in IT Service Management for which the ITIL Expert is a prerequisite

1 - A typical role includes (but is not restricted to): CIOs, CTOs, managers,

supervisory staff, team leaders, designers, architects, planners, IT consultants, Capacity Managers,

Availability Managers, Service Level Manager and ITSM trainers involved

in the management, coordination and integration of design activities

within the Service Lifecycle.https://store.theartofservice.com/itilr-intermediate-service-design-sd-elearning-plus-exam-prep.html

1 Primary Activies of Service Design:

1 Analyzing business requirements

1 - Collection, analyzing and engineering

requirements

1 - Evaluating Service Design models

1 - Identifying solution alternatives reusing existing

components

1 - Designing the appropriate solution

1 - Developing service acceptance criteria

1 - Evaluating total costs and agree expenditures

1 Achieving balance between design and existing strategie

1 - Ensuring inclusion of governance and security

controls

1 - Completing IT readiness assessment

1 - Aligning supplier and supporting agreements

1 - Assembling the Service Design Package (SDP)

1 - Producing, maintaining and revising all services, design processes and documents

1 - Liaison with other design and planning activities

1 - Aligning with corporate and IT strategies

1 Contact Hours

1 The recommended minimum contact hours for the

eLearning course is 21 (not including exam prep

program).

1 Prerequisites:

1 Hold an ITIL v3/2011 Foundation Certificate or ITIL

v2 Foundation + v3 Foundation Bridge Certificate

1 There is no minimum requirement but a basic IT literacy and around 2 years

IT experience are highly desirable

1 It is highly recommended that you read the AXELOS Service Design book prior to commencement of

this program

1 Candidates must supply identification confirmation at

the time of course registration

1 What's the difference between the Lifecycle and Capability

certificates?

1 The Lifecycle and Capability certificates comprise the two streams, or branches, of the

ITIL intermediate-level qualification scheme.

1 The Lifecycle stream-which includes the Service Design qualification-

consists of five modules or certifications. These certifications focus on the Service Lifecycle, the use of process and practice within

the lifecycle and developing the skills needed to deliver quality Service

Management practices in an organization.

1 The Capability certificates, which are made up of four modules, are geared toward those who want a thorough understanding of ITIL processes and

roles. The primary focus is on activities, execution and use of the

processes throughout the entire Service Lifecycle.

1 About the Examination:

1 Evidence of ITIL v3/2011 Foundation Certificate or ITIL v2 Foundation + v3

Foundation Bridge Certificate and completion of the Service Design

Lifecycle course from an Accredited Training Provider is required to sit the

1 It is recommended that students should complete at least 21 hours of

personal study by reviewing the syllabus and the Service Design book in preparation for the examination.

1 The syllabus can be downloaded from:

1 http://www.itil-officialsite.com/Qualifications/

ITILQualificationLevels/ServiceDesign.aspx

1 The exam is a closed book exam with eight (8) multiple

choice, scenario-based, gradient scored questions.

1 Exam duration is a maximum 90 minutes for all candidates in their respective language (candidates

sitting the examination in a language other than their first language have a

maximum of 120 minutes and are allowed to use a dictionary)

1 Each question will have 4 possible answer options, one of which is worth 5 marks, one

which is worth 3 marks, one which is worth 1 mark, and one which is a distracter and

achieves no marks.

1 Pass score is 28/40 or 70%

1 Distinction pass score is under consideration

1 Upon successful passing of the ITIL Service Design Lifecycle exam, the student will be recognized with

1 3 credits

1 in the ITIL qualification scheme

1 Project Management Institute Professional Development Units

(PDUs) = 21

1 Is this course accredited?

1 /CSME, the official ITIL accreditors, have accredited this course and the instructors who teach it as providing

high-quality training in IT Service Management.

1 ITIL is a registered trade mark of AXELOS Limited

1 AXELOS is a registered trade mark of AXELOS

Limited

For More Information, Visit:

• https://store.theartofservice.com/itilr-intermediate-service-design-sd-elearning-plus-exam-prep.html

The Art of Servicehttps://store.theartofservice.com

itil intermediate service design sd elearning plus exam prep 1 we offer a fully accredited,...

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