healthcare · id expert - elearning user guide this elearning tool has been accredited by the...

i D E X P E R T — A B R A N D O F Healthcare

I D E X P E R T - e L E A R N I N G U S E R G U I D E

This eLearning tool has been accredited by the Nursing and Midwifery Board of Ireland.

This programme has been accredited by the RCN Centre for Professional Accreditation until 7th June 2017. Accreditation applies only to the educational content of the programme and does not apply to any product.

YOUR TRUSTED PARTNER IN CONTINENCE CAREiD EXPERT

iD ExperteLearning User Guide

Healthcare

Ontex Healthcare UKWeldon HouseCorbygate Business ParkPriors Haw RoadCorbyNN17 5JG

Phone: 01536 269744

ontexglobal.com


This programme has been accredited by the RCN Centre for Professional Accreditation until September 4th 2018. Accreditation applies only to the educational content of the programme and does not apply to any product.

i D E X P E R T — A B R A N D O F Healthcare i D E X P E R T — A B R A N D O F Healthcare

I D E X P E R T - e L E A R N I N G U S E R G U I D E I D E X P E R T - e L E A R N I N G U S E R G U I D E

The Ontex Difference

Welcome

Accessing The Site

Registering

Logging In

View Course Presentation

Taking the quiz

Troubleshooting And FAQ’s

Contents

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Ontex exclusively specialises in healthcare solutions for continence

management, both at emotional and functional levels.

ontexglobal.comi D E X P E R T — A B R A N D O F Healthcare

T H E O N T E XB R A N D C I R C L E



Our quality, high-performance, best-value products are distributed in more than 110 countries and are manufactured across 19 different production sites, and our disposable continence care brands iD and Lille provide solutions for all types and levels of incontinence.

Ontex is a leading international manufacturer of personal hygiene solutions for customers of all ages.

The Ontex DifferenceO N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E

Smart solutions for all generations

... it’s only when you combine our capabilities, our solutions and the excellent service we offer our customers, that you truly see what makes us different.

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Our value proposition is to offer innovative and smart solutions adjusted to the needs of our consumers and healthcare professionals to improve their quality of life...

O N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E O N T E X H E A L T H C A R E − W E L O V E T O H E L P Y O U C A R E

* Senior Assist, Belgium ** Grappin Drôme, France *** NHS Scotland

Real Results

• By using product conversion in a group of 33 nursing homes in Belgium (with approximately 3,000 residents), Ontex made a 22% saving within three months, and with a 93% satisfaction rate*

• In a buying group of 150 members in France, product conversion was used to generate a 25-30% saving, and also led to increased self-esteem and independence in patients**

• 80,000 patients converted in 18 weeks with 600 training sessions (>6000 attendees)***

Trusted Partnership

• With over 270 nurse advisors Ontex is always available to help customers optimise care

• More than 750,000 patients use our monthly home delivery service

• The Continence Institute is our fully accredited, comprehensive eLearning tool

The Smart Solution

• We have a world class research and development team, who in the last three years have held over 50 panel tests involving 2,700 patients

• Ontex is flexible and able to offer the most comprehensive product range in the healthcare market

• We have an industry leading supported and holistic approach to the changeover of products to Ontex brands

Guarantee of Service

• We are one international business with sales in more than 110 countries

• We have 19 production plants and 25 logistics hubs across Europe

• There are 27 Sales and Marketing sites across the globe

• We have over 11,000 employees

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Welcome to our handy iD Expert eLearning user guide.

The iD Expert eLearning tool has been created by our team of UK and Irish experts to help you increase your knowledge and understanding of incontinence and to keep up to date with the latest best practice in the management of continence.

We have developed it with your needs in mind and it can be easily accessed from any online device at a time that suits you. The user guide aims to make accessing and using the eLearning tool as simple as possible so that you can start learning with iD expert as soon as you are ready.


Welcome

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The user guide explains how to access the site via an online device; it takes you through the simple registration process and then explains how to log in with your unique iD once you have received your email confirmation. We’ll then show you the basic principles of how the eLearning tool works and then explain how to maximise your learning experience by studying the modules and testing yourself to assess your knowledge and understanding.

Finally, if you do have any problems using the eLearning tool, our troubleshooting guide will be able to resolve the most common issues and provides the answers to the most frequently asked questions.

You can find our eLearning tool on the iD Expert website at: www.thecontinenceinstitute.com

We hope you enjoy learning with iD Expert.

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Accessing The Site

If using Google, type in the phrase ‘The Continence Institute’ and the site is currently the first link listed.

Using Google:

Alternatively:

Then press the ‘Enter’ key on your keyboard as shown above. The website home page will look as it does in the screen image shown above.

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Type www.thecontinenceinstitute.com into the web address box as indicted by the blue arrow below.

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Registering

Click on the ‘Login’ button at the top of the page, as indicated with a blue arrow on the image above.1

The region should say ‘UK (English)’ this should still be selected if you live in Ireland.

Click the blue ‘Login’ button as indicated by the blue arrow in the image above.

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RegisteringIf you have already registered skip to page 18.

Click on the blue ‘Create New Account’ button as indicated with the blue arrow on the image above.

• Please make sure that your username does not contain any spaces and is in lowercase

• Example of suitable username: tciexample

• Your password should be eight characters long, have at least one uppercase letter and one lowercase, one number and one symbol

• Example of suitable password: Tci1234+

• Please fill in all of the fields marked with a asterisk

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4When completed please click on the ‘Create My New Account’ button as directed by the blue arrow above.

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Registering

The next screen informs you that you will be sent an email. You should receive two emails before your registration is complete.

When you receive your email it will ask you to click on the hyperlink (the blue underlined text).

If the link does not work you can copy and paste it into your internet browser address bar.

This will then confirm your email address which will complete your registration.

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You will need to wait for a confirmation email before being able to access the eLearning courses. This is sent manually and you should receive it by the next working day.

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Our RCN and NMBI Accredited online eLearning Tool has been developed to increase knowledge and understanding of incontinence and keep up-to-date with best practice in the management of continence.

Introducing TheOntex Healthcare

eLEARNING TOOL

Reference

Understanding Urinary Incontinence

Management of Urinary Incontinence

Types of Urinary Incontinence

Management of Faecal Incontinence

Causes of Urinary Incontinence

Carers

Assessment of Urinary Incontinence

PaediatricsVolume 1 & 2

Continence Promotion

Skincare

Dementia Learning Disabilities

MODULES

To fi nd out more please visitthecontinenceinstitute.com



Logging In

Once you are successfully logged in, your screen should look like the above.1

The courses are listed in blue (indicated with blue arrows on the image above).

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Click on the first course ‘Introduction and understanding of Urinary Incontinence’.2

Next, click on the course presentation, (please note you will need to click on the text as indicated above), this will take you to the relevant eLearning module, enabling you to study all of the content before taking the quiz.

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View Course Presentation

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When viewing a course presentation, simply scroll down using your mouse to view the next page.1

Once you have completed the presentation, click on the ‘back’ arrow pointing left at the top left of the screen. This should direct you back to the course main page.

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Taking The Quiz

To select the answer, simply click on the circle beside your answer, this should fill the circle with a dot. In the first course, you are able to check your answers as you progress by clicking on the blue ‘Check’ button. This will then mark your answer.

Once you have answered all of the questions, click the blue ‘Next’ button at the bottom of the page.

The quiz allows you to evaluate what you have learned from the presentation. An 80% pass rate is required to qualify you for your certificate of completion.

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Just under where it says the question number on the left it will have ‘correct’ or ‘incorrect’ (highlighted with a blue square on the image above)

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Taking The Quiz

If you have not checked your answers they may appear as ‘not complete’ in the next screen. In this case simply click the blue ‘return to attempt’ button and check the answer. If all answers are listed as ‘complete’ then please click on the ‘Submit all and Finish’ button.

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A check box will appear to ensure you are finished. Select the ‘Submit all and Finish’ button. 6

You will then be able to review your responses.

Once you have reviewed your answers please click on the text at the bottom that says ‘Finish Review’.

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Once directed to this page, to continue onto the course evaluation please click on the text saying ‘Evaluation’ to the left of the screen, as indicated by the blue arrow on the image above.

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The evaluation is a similar layout to the quiz, select your opinion using the circle to the left of your desired response. Please click inside the white box and type any further information. Please fill in all fields and finish by clicking the blue button at the bottom of the page.

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The next step is to view your certificate. Click on the text saying ‘Certificate’.

Then click the blue ‘Get your certificate’ button. To print your certificate, please click on the cogs (if you are using Internet Explorer) or file at the very top/left of the screen then select ‘Print’ then ‘Print...’

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Taking The Quiz

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Alternatively, on your keyboard press the ‘Ctrl’ for PC or ‘Cmd’ for Mac and ‘P’ at the same time.13

Taking The Quiz

This should then show your print preferences. Simply click on the ‘Print’ button.14

To go back to the elearning courses please click on the text to the left saying ‘My Courses’. 15

To log out, please click on the text saying ‘Log Out’ at the top right of the page.15

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Troubleshooting And FAQ’sNo ‘Login’ button:

Sometimes with older versions of internet browsers the ‘Login’ button may not appear. There are ways around this...1

In the ‘New Students’ section click the blue ‘Read More’ button as indicated in the image above.2

Then Click the ‘Read More’ button again.

Establishing which version of your internet browser you are using:

Sometimes with older versions of Internet browsers the ‘Login’ button may not appear. There are ways around this...

• If you are using Internet Explorer click on the cogs or in other internet browsers click settings/help on the right/top of your internet browser and click on ‘About Internet Browser’, for example ‘About Internet Explorer’ or ‘About Safari’

• A small box will pop up and next to where it says ‘Version’ it should have a number/name which will let you know if it is compatible with our site or not.

• If your internet browser is not compatible then you may have to apply an update (which is free). Please contact your IT department to arrange this.

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Troubleshooting And FAQ’sI am already registered but cannot log in?

Are you entering your email address into the top box in the shaded area? This can cause log in errors because it is only for our B2B customers.

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Please leave the area marked with an ‘X’ in the image above blank and simply enter your username and password.2

If you have forgotten your password or username, simply click ‘Forgotten your username or password?’. This will then direct you to a page where you can enter your email address to get a new password. Then click the blue ‘Search Button’.

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I cannot find my region on the drop down:

Have you received your confirmation email yet? Unfortunately enrolment is not an automated service, once registration is complete you will receive an email from a member of the iD team informing you access has been granted. There will be two emails sent before you will be able to access the courses.

• When asked to provide your region, please select UK (English), even if you are from Ireland.

• It is a reference to language rather than geographical location.

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i D E X P E R T — A B R A N D O F Healthcare 3 5


Troubleshooting And FAQ’s

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Can I print the presentation?

Yes, you can print the presentations, just click on the cogs/file (Depending on your internet browser) then ‘Print’ then ‘Print...’

This will then bring pop up which you need to press the ‘Print’ button at the bottom as indicated by the blue arrow above.

Alternatively you can hold the ‘Ctrl’ on PC and ‘Cmd’ for Mac and ‘P’ keys on your keyboard at the same time.

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Any Further Issues?

Email:

Telephone:

Address:

[email protected]

08003 896 185

Ontex Healthcare UK Weldon House Corbygate Business Park Priors Haw Road Corby NN17 5JG




This programme has been accredited by the RCN Centre for Professional Accreditation until 7th June 2017. Accreditation applies only to the educational content of the programme and does not apply to any product.

YOUR TRUSTED PARTNER IN CONTINENCE CAREiD EXPERT

iD ExperteLearning User Guide

Healthcare

Ontex Healthcare UKWeldon HouseCorbygate Business ParkPriors Haw RoadCorbyNN17 5JG

Phone: 01536 269744

ontexglobal.com


This programme has been accredited by the RCN Centre for Professional Accreditation until September 4th 2018. Accreditation applies only to the educational content of the programme and does not apply to any product.

healthcare · id expert - elearning user guide this elearning tool has been accredited by the...

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