it team leadership

Questions? Contact IT User Services:

413-545-TECH (413-545-8324)

www.it.umass.edu/support

05 16 functional org chart.pdf

May 16, 2016

DRAFT

1

Information Technology

Leadership Team

Abdul Wajid Choudhry

Director of IT User Services

Randy SailerDirector of Network

Communications

Dave HartDirector of Enterprise

Systems & Development

Julie BuehlerVice Chancellor for Information Services &

Strategy, Chief Information Officer

Heidi DollardDeputy Chief Information Officer

Christopher MisraChief Technology Officer

Jim MileskiDirector of Data Center &

Infrastructure

Matthew DaltonChief Information Security

Officer

Alyson GillAssociate Provost for

Instructional Innovation

Vice Provost & Dean of

Undergraduate Education

Finance & Administration

Jill CrookerExecutive Financial & Administrative Officer

Kimberly Roy

Executive Assistant

kim.roy@umass.edu

Dean of the College of

Information & Computer

Sciences

Tracy MitranoAdvisor to the Vice Chancellor & Academic

Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

2

Heidi DollardDeputy Chief Information Officer

Information Technology Deputy Chief Information Officer

Backup for Vice Chancellor

as Needed

Expediting Initiatives Across IT

IT News & Notifications

IT User Documentation

Web & Print Communications

IT Communications

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

3

Special Projects for Vice Chancellor & Policy Expertise

Tracy MitranoAdvisor to the Vice Chancellor & Academic Dean of UMass Trust, Assurance & Cybersecurity Certificate (TACC) Program

Information Technology Advisor to the VC & Academic Dean of UMass TACC Program

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

4

Information Technology Instructional Innovation

Innovative Teaching Technology

Instructional Media Lab

Instructional Workshops & Events

Instructional Research & Development

Computer Classrooms & Learning Facilities

Assistive Technologies Center

Team-based Learning Classrooms

Videoconferencing Facilities

Alyson GillAssociate Provost for Instructional Innovation

Instructional Technology Support

Learning Management System (Moodle Administration)

eLearning (Blackboard Administration)

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

5

Christopher MisraChief Technology Officer

Information Technology IT Architecture, High Performance Computing

High Performance Computing CoordinationIT Architecture

Change Management

Incident Management

Technology Standards

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

6

Jill CrookerExecutive Financial & Administrative Officer

Information Technology Finance & Human Resources

IT Billing & Cash Management

IT Budgeting, Financial Reporting & Compliance

IT Purchasing, Payments & Procard Management

IT Human Resources Personnel Processing

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

7

Information Technology User Services

Abdul Wajid ChoudhryDirector of IT User Services

IT Support & Consulting Classroom Technology Services

Site Licensed Software Management

Technology Training IT Account & Directory Services (Password Changes)

IT Help Center

IT Repair Center

Parts & Peripherals Sales

Walk-in Support

Phone Support

Chat/Online Support

Enterprise Desktop Support

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

8

Information Technology Information Security

Matthew DaltonChief Information Security Officer

Information Security Services

(Includes Anti-virus, Data Loss Prevention)

Security Incident Response Services

IT Compliance Management

FirewallSecurity & Risk Assessments

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

9

Dave HartDirector of Enterprise Systems & Development

Information Technology Enterprise Systems & Development

Data Warehouse (UMetrx)

Administrative Application Security

Administration

Imaging System

Administrative IT Training & Support

Online Student Portal (Go.UMass)

Administrative Applications Infrastructure

Database Administration

(SPIRE, Moodle, UMetrx, Imaging)

Online Learning (OWL):

Homework, eTextbooks,

Training, Testing

Content Development

Instructional Design

Software Evaluation &

Acquisition

(Third-party Software)

Software Installation & Configuration

Campus Enterprise System Integration

Software Development

(Administrative &

Educational)

Software Training & Support

Software Design & Implementation

Campus Enterprise System Integration

Educational Technology

Research & Outreach

Research Project Development &

Support

K-16 Outreach IT Project Support

Student Information System (SPIRE)

Application Design & Development

Maintenance & Operations

Web Site & Interactive

Multimedia

Development

Web Site Development (Education,

eCommerce)

Mobile Web Applications

Content Management System Development

(Drupal)

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

10

Information Technology Data Center, IT Infrastructure & Services

Jim MileskiDirector of Data Center & Infrastructure

Wireless Network

Wired Network

Network Communications

Web Services

Data Center

Authentication & Identity Management

Email

Data Center Modernization Project

Core Network Modernization Project

Windows/Unix Server Administration

Server Hosting

05 16 functional org chart.pdf

May 17, 2016

Questions?Contact IT User Services:

413-545-TECH (8324)

www.it.umass.edu/support

DRAFT

11

Randy SailerDirector of Network Communications

Information Technology Network Communications

Telephone RepairMove, Add or Change

Telephones & Network JacksUniversity Cell Phones &

Mobile Devices

Call Centers

Telephone & Network Billing

University Operators

Voice Mail

Custom Voice Applications

Telephone Services

Campus Cable Plant Design, Engineering & Management