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Glyndwr I.T. Services provide support and

assistance for10,000+ users every

yearincluding

students/staff & visitors

Printer CreditsTo use printers/photocopiers you will

need to have sufficient print credit. Top up your print credit at a money loader

available on the first and ground floor in the library.

I.T. Service Desk will also credit your account if you need help/advice or

change.

Both money loaders take notes.

Repair or maintain students laptops

…but we have a list of local people who can!

I.T. Services can’t…

As long as you have registered a separate email address you

can reset your own Moodle password

Moodle homepage > Current Students > Manage my password

https://services.glyndwr.ac.uk/apr/

Student Password Reset

When students loose their work…

ALWAYS EMAIL A COPY OF YOUR WORK TO YOURSELF -Use a memory stick ANDTake time to save workOn your student Z driveBy using a Glyndwr PC

It’s so sad

Log in to one of our PC’s then press…

Easy!

Want to change your password?

Log on to Glyndwr.ac.uk/PrintAsk the I.T. Service Desk for more details

or see ourI.T. Services Moodle page

Log into Moodle > Support for Students >Glyndwr Wrexham > Academic Support > I.T. Service desk

Print from your Laptop

I.T. Services are open

8:45 – 18:00 (Mon – Thurs)

8:45 – 16:30 (Friday) Log into Moodle > Support for Students >

Glyndwr Wrexham > Academic Support > I.T. Service desk

Non term time 08:45 – 17:00 (Mon – Thur)

I.T. Services Sell...

UK Travel Adaptor £3.50

The I.T. Service Desk have 4 x print stations…

A quick solution to your printing needs

Log on and away you go!

Need to print in a hurry?

A4 = 80pA3 = £1.60

LAMINATING at

I.T. Service Desk

Printing and Photocopying costs

A4 Black and White 5pA4 Colour

15p

A3 Black and White 10p

A3 Colour 30p

I.T. Services have 10 Glyndwr University laptops available in an emergency for our

students to borrow

Major I.T. Meltdown?

eduroam Wireless Connection

Once connected you can useWiFi in all establishments using eduroam including

Oxford, Cambridge & Manchester University And 230+ University’s & Colleges in the UK

Ask I.T. Services for info

https://www.ja.net/products-services/janet-connect/eduroam/eduroam-participating

eduroam is available World Wide

https://www.eduroam.org/index.php?p=where

Colour Printing1st floor - A4 colour printing is available

Ground floor A4/A3 available

Black and white printing available on all floors and in I.T. labs (Colour also in L100)

Please do not rely on Memory sticks alone to store work

always email a copy to yourself If it is a BIG file save on your student Z drive by using a

Glyndwr PC

Memory sticks GET LOST!

I.T. Labs are available for all students (when not booked for tutorials)

I.T. labs are located at the front of Edward Llwyd Building (use either

staircase) to 1st floor in rooms L100, L201-L204

You can check out the availability of our

PCs online at m.glyndwr.ac.uk

which is designed to display on

smartphones.

Ask at I.T. Service Desk

We are happy to oblige

New facilities coming soon

SCANNING

Access your student email through Office365

Student email address:Username@mail.glyndwr.ac.uk

Go direct by clicking the student email link on Glyndwrhomepage then use your Moodle username & password

Student e-mail

Log in to Moodle Go to Support for Students

Go to Glyndwr University WrexhamGo to Academic Support

Go to I.T. ServicesSelect Email for instructions

FORWARD Student e-mailto your personal email address

Glyndwr University LondonBlakehall College LondonATI DublinBritish Hellenic College, AthensKensington College of Business

Glyndwr Moodle is fundamental to study; a one stop multifaceted knowledge base encompassing anything from lecture notes to council tax rebate forms.

Glyndwr Moodle empowers your higher education experience...

Glyndwr University Wrexham update & manage Moodle for:

Coleg Llandrillo CymruColeg MenaiColeg PowysColeg Cambria (Deeside & Yale)Rhondda Cynon Taff Youth Service

…access to Moodle requires individual username’s & password’s

and I.T. Services issue 9,000+ per year

We are here to help itservices@glyndwr.ac.uk

Glyndwr University Wrexham also manage Moodle for:

Rhythmic headphones now available at the

I.T. Service Desk!

£2.00

I.T. Service Desk sell…Card holders £1.50Stationery from 20p

Notebooks 40p - A4 pads £1.00Folders from 40p

UK Travel Adaptors £3.50Blank CD’s 35p - DVD’s 50p

And So Much More!

Send an email to:

itservices@glyndwr.ac.uk

Our automatic response allocates a job number then

we will contact you with a solution Telephone 01978 29 3241

If you have an I.T. Problem…

Students can download the latest versions of McAfee Antivirus, SPSS and

Nvivo 

FREE OF CHARGEDownload site available on Moodle under

Academic Support > IT Service Desk > Software 

LINK:   https://ww3.glyndwr.ac.uk/digitaldownloads/

Digital Downloads

I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.

You said..“We need more general purpose computers”

We did…We have installed 22 more workstations in the Library and 8 more on the 1st floor balcony.

I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.

You said..“Computers are slow to logon”

We did…The issue has now been resolved with a new Windows 7 image. Logon times are much quicker.

AA + AAA Batteries 50p each

I.T. Service Desk Stationery, CD’s/DVD’s Notebooks and so much more…

I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.

You said..“There’s slow WiFi across campus”

We did…We upgraded WiFi to eduroamWiFi access is now much quicker

I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.

You said..“The computers aren’t working”

We did…Technician staff will now be checking library and lab computers more frequently. A common reason for this is the unplugging of power and network cables.

NOTEBOOKS from I.T. Services

ShorthandNotebook 40p

*A4 Lever Arch Files £1.00*A4 Clip Files 80p A4 Refill Pad £1.00

You said..“Specialist computer facilities aren’t open enough”

We did…Engineering I.T. Labs L100 and E1 are now open in the evenings. Giving you 40% more access time.

If you have any ideas on how we can make further improvements please email:

itservices@glyndwr.ac.uk

FOLLOW US!You can follow the I.T. Service Desk on:

Twitter: @GlyndwrItServ

Facebook: https://www.facebook.com/glyndwritservicedesk

Tumblr: http://glyndwritservicedesk.tumblr.com/

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