it service desk powerpoint
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Glyndwr I.T. Services provide support and
assistance for10,000+ users every
yearincluding
students/staff & visitors
Printer CreditsTo use printers/photocopiers you will
need to have sufficient print credit. Top up your print credit at a money loader
available on the first and ground floor in the library.
I.T. Service Desk will also credit your account if you need help/advice or
change.
Both money loaders take notes.
Repair or maintain students laptops
…but we have a list of local people who can!
I.T. Services can’t…
As long as you have registered a separate email address you
can reset your own Moodle password
Moodle homepage > Current Students > Manage my password
https://services.glyndwr.ac.uk/apr/
Student Password Reset
When students loose their work…
ALWAYS EMAIL A COPY OF YOUR WORK TO YOURSELF -Use a memory stick ANDTake time to save workOn your student Z driveBy using a Glyndwr PC
It’s so sad
Log in to one of our PC’s then press…
Easy!
Want to change your password?
Log on to Glyndwr.ac.uk/PrintAsk the I.T. Service Desk for more details
or see ourI.T. Services Moodle page
Log into Moodle > Support for Students >Glyndwr Wrexham > Academic Support > I.T. Service desk
Print from your Laptop
I.T. Services are open
8:45 – 18:00 (Mon – Thurs)
8:45 – 16:30 (Friday) Log into Moodle > Support for Students >
Glyndwr Wrexham > Academic Support > I.T. Service desk
Non term time 08:45 – 17:00 (Mon – Thur)
I.T. Services Sell...
UK Travel Adaptor £3.50
The I.T. Service Desk have 4 x print stations…
A quick solution to your printing needs
Log on and away you go!
Need to print in a hurry?
A4 = 80pA3 = £1.60
LAMINATING at
I.T. Service Desk
Printing and Photocopying costs
A4 Black and White 5pA4 Colour
15p
A3 Black and White 10p
A3 Colour 30p
I.T. Services have 10 Glyndwr University laptops available in an emergency for our
students to borrow
Major I.T. Meltdown?
eduroam Wireless Connection
Once connected you can useWiFi in all establishments using eduroam including
Oxford, Cambridge & Manchester University And 230+ University’s & Colleges in the UK
Ask I.T. Services for info
https://www.ja.net/products-services/janet-connect/eduroam/eduroam-participating
eduroam is available World Wide
https://www.eduroam.org/index.php?p=where
Colour Printing1st floor - A4 colour printing is available
Ground floor A4/A3 available
Black and white printing available on all floors and in I.T. labs (Colour also in L100)
Please do not rely on Memory sticks alone to store work
always email a copy to yourself If it is a BIG file save on your student Z drive by using a
Glyndwr PC
Memory sticks GET LOST!
I.T. Labs are available for all students (when not booked for tutorials)
I.T. labs are located at the front of Edward Llwyd Building (use either
staircase) to 1st floor in rooms L100, L201-L204
You can check out the availability of our
PCs online at m.glyndwr.ac.uk
which is designed to display on
smartphones.
Ask at I.T. Service Desk
We are happy to oblige
New facilities coming soon
SCANNING
Access your student email through Office365
Student email address:[email protected]
Go direct by clicking the student email link on Glyndwrhomepage then use your Moodle username & password
Student e-mail
Log in to Moodle Go to Support for Students
Go to Glyndwr University WrexhamGo to Academic Support
Go to I.T. ServicesSelect Email for instructions
FORWARD Student e-mailto your personal email address
Glyndwr University LondonBlakehall College LondonATI DublinBritish Hellenic College, AthensKensington College of Business
Glyndwr Moodle is fundamental to study; a one stop multifaceted knowledge base encompassing anything from lecture notes to council tax rebate forms.
Glyndwr Moodle empowers your higher education experience...
Glyndwr University Wrexham update & manage Moodle for:
Coleg Llandrillo CymruColeg MenaiColeg PowysColeg Cambria (Deeside & Yale)Rhondda Cynon Taff Youth Service
…access to Moodle requires individual username’s & password’s
and I.T. Services issue 9,000+ per year
We are here to help [email protected]
Glyndwr University Wrexham also manage Moodle for:
Rhythmic headphones now available at the
I.T. Service Desk!
£2.00
I.T. Service Desk sell…Card holders £1.50Stationery from 20p
Notebooks 40p - A4 pads £1.00Folders from 40p
UK Travel Adaptors £3.50Blank CD’s 35p - DVD’s 50p
And So Much More!
Send an email to:
Our automatic response allocates a job number then
we will contact you with a solution Telephone 01978 29 3241
If you have an I.T. Problem…
Students can download the latest versions of McAfee Antivirus, SPSS and
Nvivo
FREE OF CHARGEDownload site available on Moodle under
Academic Support > IT Service Desk > Software
LINK: https://ww3.glyndwr.ac.uk/digitaldownloads/
Digital Downloads
I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.
You said..“We need more general purpose computers”
We did…We have installed 22 more workstations in the Library and 8 more on the 1st floor balcony.
I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.
You said..“Computers are slow to logon”
We did…The issue has now been resolved with a new Windows 7 image. Logon times are much quicker.
AA + AAA Batteries 50p each
I.T. Service Desk Stationery, CD’s/DVD’s Notebooks and so much more…
I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.
You said..“There’s slow WiFi across campus”
We did…We upgraded WiFi to eduroamWiFi access is now much quicker
I.T. Services have been listening to the view of students and are delighted to announce the following improvements to our I.T. facilities, which we are sure that it will add to your experience here at Glyndwr.
You said..“The computers aren’t working”
We did…Technician staff will now be checking library and lab computers more frequently. A common reason for this is the unplugging of power and network cables.
NOTEBOOKS from I.T. Services
ShorthandNotebook 40p
*A4 Lever Arch Files £1.00*A4 Clip Files 80p A4 Refill Pad £1.00
You said..“Specialist computer facilities aren’t open enough”
We did…Engineering I.T. Labs L100 and E1 are now open in the evenings. Giving you 40% more access time.
If you have any ideas on how we can make further improvements please email:
FOLLOW US!You can follow the I.T. Service Desk on:
Twitter: @GlyndwrItServ
Facebook: https://www.facebook.com/glyndwritservicedesk
Tumblr: http://glyndwritservicedesk.tumblr.com/