iso overview training

ISO-9001: 2008ISO-9001: 2008

GLOBAL GLOBAL MARKETPLACEMARKETPLACE

BS-5750Q9000

The International Standardization Organization was established in 1987.

ISO-9000

EN-29000

REASONS TO BECOME ISO REASONS TO BECOME ISO CERTIFIEDCERTIFIED

Prestige and a way to attract more business Becoming a customer requirement

– Automotive– Reliable Metals– Distributors

A vehicle for continual improvement– Auditing– Training– Process & Procedure Revisions

ISO certification is a necessary element of a good manufacturing system

WHAT IS THE ISO-9000 QUALITY WHAT IS THE ISO-9000 QUALITY MANAGEMENT SYSTEMMANAGEMENT SYSTEM

ISO-9000 is an international quality system that says you must:

– Say what you do and do what you say

– Perform to your documentation Quality Manual Standard Operating Procedures (SOP’s) Part Level Instructions

– Record the results of your work and make the results available to customers and auditors

ELEMENTS OF ISO-9000:2008ELEMENTS OF ISO-9000:2008

Quality Manual Quality Policy and quality objectives Control of Documents Control of Records Internal Audit Control of Nonconforming Product Corrective Action Preventive Action Management Review

Kason Industries, Inc. is committed to being a world leader in our industry by continually meeting or exceeding customer expectations through the continuous

improvement of processes, quality, service and innovation.

Document ControlDocument Control

All procedures are available at every computer in the plant

All procedures must be marked with a “Controlled Copy” label.

All ISO related forms must have current revision date.

DOCUMENTATION LEVELSDOCUMENTATION LEVELS

Quality Manual – gives an outline of our plans to meet the applicable standards

Standard Operating Procedures – describe the methods in each process to ensure compliance and consistency

Part Level Instructions – provide information regarding the requirements of specific parts. Setup sheets, Work Instructions, etc.

Internal AuditsInternal Audits

We’re not out to get you!!! We audit the system. NOT the people. Find problem areas (and fix them) before

the ISO auditors do.

Control of Nonconforming Control of Nonconforming MaterialMaterial

Material placed on hold must be placed in the Non-Conforming areas or tagged appropriately if the area is full.

It is the job of QC to issue the disposition for the non-conforming product.

Corrective ActionsCorrective Actions

Prevent the same mistakes from happening again– and again– and again

Strive to find systematic root causes and eliminate “training” as the only corrective action.

Preventive ActionsPreventive Actions

Prevent mistakes before they have a chance to happen 6S

– Sort

– Straighten

– Shine

– Standardize

– Sustain

– Safety

Lean Team – improve efficiencies

IMPROVED PROCESS CONTROLIMPROVED PROCESS CONTROL

Clear Documentation Consistency Ability to improve

through revisions Improved efficiency

Excellent teamwork Higher quality

awareness Reduced scrap/returns Reliable information

ACHIEVING ISO-9000 :2008ACHIEVING ISO-9000 :2008

Develop Documented Quality Management System

– Quality Manual

– Standard Operating Procedures

– Work Instructions High performance work teams (everyone working together) Audit

– Ensure the elements of our Quality System are in place

– Ensure SOP’s/Part Level Instructions are being followed

– Ensure the results are correctly recorded

ISO ProceduresISO Procedures

Where to find…

Double-click on “ISO_Document_Matrix.mdb

ISO ProceduresISO Procedures

Click on Find/View or appropriate action.

WHAT WILL HAPPEN IN A 3WHAT WILL HAPPEN IN A 3rdrd PARTY AUDIT PARTY AUDIT

Auditors will:– Check documentation– Verify what we are doing

KNOW YOUR QUALITY POLICY KNOW WHERE YOUR PROCEDURES ARE Be straightforward with your answers and keep a positive attitude. If you don’t understand a question, be sure to clarify before you give

your answer. If you don’t know the answer, just say so and refer to the appropriate

person. Know where to go for the answer. If the question refers to another department, refer the auditor to the

appropriate person.