intuit quickbase at masstlc cloud summit - drivers of cloud adoption with allison mnookin

Allison Mnookin

Drivers of Cloud Adoption The business users view

Vice President & General Manager Intuit QuickBase

Account Professionals Division

45M users

$4B in

revenue

64% of revenue

from connected services

2011: A Connected Services Company

What is QuickBase?

4

A cloud-based workspace that empowers employees to create their own business apps

Connecting people & data, automating routine tasks & workflows One platform solves jobs across the enterprise.

Project Management, IT helpdesk, CRM, Field service, Healthcare delivery, etc.

Easily customized to meet unique business needs. No code required.

Right for each team member… even over

time.

They’ve done it 3 million times using QuickBase.

4000 teams change their

QuickBase application

1x/month. 100s of templates

available

Speed of Change Outpaces IT Resources

Now what?

Fueling Solutions

Innovation Needs & Pain

Belief I can find a way

=

Analysts Name a Growing Trend

“HEROs - Highly Empowered and Resourceful Operatives” Forrester

“Citizen Developer” Gartner

Forrester HERO Research In 2009- 33% Take Actions on Their Own

20% 13%

34% 34%

Rogue Employees HERO Employees

Disenfranchised Locked-Down

Do I feel

empowered?

Do I act resourcefully?

33%

Intuit Market Study 50% Take Actions on Their Own

Modeled after Forrester Research: Intuit QuickBase survey of 903 information workers in firms over 100 employees.

Rogue Employees HERO Employees

Disenfranchised Locked-Down

Do I feel

empowered?

Do I act resourcefully?

50%

17% 33%

32% 18%

• 28% of all employees would consider moving jobs for a more technologically free work environment.

•  With Rogues, that percentage nearly doubles (50%).

72% No

28% Yes

Total

50% No

50% Yes

Rogue

Freedom to Develop Influences Job Satisfaction

Base: 454 US Information workers at companies greater than 100 employees who use unauthorized applications at work

vs.  

Would you consider switching jobs in order to have a more technologically free environment to work in?

Custom App Development: How Long Does DIY Take vs. IT?

0% 5% 10% 15% 20% 25% 30% 35% 40%

Less than 1 day

Less than 1 week

1-2 weeks

2-4 weeks

More than 1 month

More than 6 months

IT

DIY

DIY: 68% <

1wk

IT: 72% >

1mo

Base: 172 respondents who have customized an app and 307 respondents who had internal development team build an app

How long did it take you to customize the software application or web app? If you had an internal development team build an application, how long did it take to develop?

Heroism feels great!

For the CIO… IT Wins too Affinity Health

15

We Build “Our corporate QuickBase account gives our user base a simple but powerful way to meet many of their needs for databases and basic workflow... This is why our employees have created over 7,000 applications. This is 7,000 times that employees were able to meet their own needs instead of requesting software and services from IT.”

- Will Wieder, CIO

Mobile for the Enterprise

Can I go Mobile?

17

53% of respondents said they would build their own mobile app to help manage day-to-day tasks if they could easily build it.

0% 2% 4% 6% 8%

10% 12% 14% 16%

What functionality would the mobile app be used for?

Why Not Do-it-yourself Today?

18

10%

10%

11%

11%

12%

12%

31%

31%

36%

40%

Difficulty publishing app

Nowhere to host app

Difficulty customizing for device sizes

Other

I can't find anyone to do it for me

Difficulty customizing for device OSs

Too costly

Too time consuming

IT approval

Don't know how to write code

What would stop you from developing a mobile app for work?

Or… mobile for the enterprise

Slide  inspired  by  Byron  Deeter  –  Bessemer  Venture  Partners  

But  the  Cloud  can  bring  Complexity  

Every  SaaS  company  provides  a  unique,  proprietary  way  to  access  its  data  

I want my data

• And users tell us…

“I need to leverage data stored in my

other systems”

Should I take this order… or is their bill past due?

BYO- Integration emerges…

Top requested feature: More Triggers

23

What are triggers?

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What can you express with this simple statement?

Some event occurs Do something in any other SaaS service

If This Then That

BYO- Integration emerges…

Others players emerge too…

32 pages!

Conclusion

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Competitive need to move fast is growing Cloud technologies enable employees to self-serve … acting faster Cloud ease is emerging into mobile and integration Employees will act with or without IT

Go Create Some Heros!

Contact me at Allison@QuickBase.com