interviewer training stanford - conducting the perfect interview 1-18-11
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Conducting the Perfect Interview
John Younger, Founder and CEO, jyounger@accolo.com, 415.755.1202
Mark Grimshaw, Vice President, mgrimshaw@accolo.com, 415.755.1227
January 18, 2011
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO2
Conducting The Perfect Interview
How to prepare for an interviewConstructing effective interview questionsBecoming aware of your biases
Conducting highly effective interviewsManaging team interviewingMaking the best hiring decisions
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Impact of a Bad Hire
Negative effect on customers
Detractor for top performers
Learning curve productivity loss
Increased management time
Termination/replacement costs
2.5 x salary
Company failure
3
40% to 50% poor performers
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Impact of a Great Hire
Increased workload
Exceed quotas / goals
Exceed customer expectations
Company morale
Attractor for other great hires
4
1 top performer=
3 average performers
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO5
Make Quality Hiring Repeatable
PrepareHave an agendaUse behavioral-based processBe consistent and follow-upUse silenceGet to underlying reasons
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Let’s Pick One of Your Jobs
6
Your
Job
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Preparing for the InterviewWhat’s the pain?
What needs to get done by when?
How will success be measured quantitatively?
What are attributes of your top performers?
Why would the right person want this job?
7
Start developing behavioral-based
interview questions
Start developing behavioral-based
interview questions
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO8
Managing the Interview
Have rating system
Develop effective interview questions
Determine the candidates personal drivers
Stay on track Who consistently
identifies top performers?
Who consistently identifies top performers?
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Managing Interview Teams
Divide up the areas of exploration
9
Personality & Cultural Fit
Technical Skills
Leadership & Management Ability
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
How to Identify Top Performers
DriveSelf motivated, loves winning, achieves goals
CuriosityLove what they do, intensely curious about field
EthicsHonesty, integrity, ability to do the right thing
10
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Constructing Interviewing Questions
“Describe a situation where you…?”
“Give a specific example of when…?”
“What has been your most difficult…?”
“What was your most significant achievement…?”
11
Try to get to their drive, curiosity and ethics
Try to get to their drive, curiosity and ethics
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO12
Getting to the Data
Feel
Think
Analysis
Data
Interviewer
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
World
Getting to “I”
13
Company
Department Team
I
Candidate
Interviewer
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO14
Walk through their History
“How did you find out about the job?”
“What initially attracted you to the job?”
“Why did you leave?”
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
What Not to Ask - Legal Issues
15
Age Sex
Sexual Orientation
Ethnicity/Race
Marital Status
Veteran Status
Disability
Focus on the essential functions of the job
Focus on the essential functions of the job
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO16
Understand Your Personal Filters
Work Experiences
Family Influences
Ethnocentrisms
Stereotypes
Temperament
Education
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Seek Contrary Evidence
weak areas
17
Challenge your assumptions on:
strong areas
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Summary
• Prepare for an interview • Construct effective
interview questions• Become aware of your
biases• Conduct highly
effective and consistentinterviews
18
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Suggested Reading
Hire With Your Headby Lou Adler
TopGrading by Bradford Smart, Ph.D.
First, Break All the Rules by Marcus Buckingham
The Great Game of Business by Jack Stack
19
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
#1 On-demand
RPO Provider
HRO Today Magazine
#1 On-demand RPO Provider HRO Today Magazine
#1 Place to Work
SF ChronicleRPO services launched
#1 Fastest Growing Company
SF Business Times
Top Ten RPO Provider Research and Markets.com
Accolo founded by CEO
#1 RPO Provider
HRO World
#1 Place to Work
HR.com
#42 of Fastest Growing Companies
Inc. 500
About Accolo
2000 2002 2005 2006 2007 2008 2009
2010
TopOn-demand
RPO Provider
HRO Today Magazine
2010
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO21
Process: Ensures Consistency and Repeatability
Core ProcessApplicant Decisioning Performance
Reporting EEO Data Capture/Reporting
Profile Job1 Create Recruitment Plan
2
Progressive Recruitment Campaign3
Pre-Interview & Document
4
Interview & Make Decisions
5Review & Adjust
6
Hire quality candidate
7
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo – Easy for HR and the Hiring Manager
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo – Easy for HR and the Hiring Manager
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo – Easy for HR and the Hiring Manager
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo – Easy for HR and the Hiring Manager
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
Accolo – World Class Reporting & Analysis
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
32
John Younger, President & CEO, jyounger@accolo.com, 415.755.1202
Mark Grimshaw, Vice President, mgrimshaw@accolo.com, 415.755.1227
Questions?
Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO
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