interviewer training stanford - conducting the perfect interview 1-18-11

Conducting the Perfect Interview

John Younger, Founder and CEO, [email protected], 415.755.1202

Mark Grimshaw, Vice President, [email protected], 415.755.1227

January 18, 2011

Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO2

Conducting The Perfect Interview

How to prepare for an interviewConstructing effective interview questionsBecoming aware of your biases

Conducting highly effective interviewsManaging team interviewingMaking the best hiring decisions

Accolo, Inc. Ranked #1 On-demand RPO Provider 2008 & 2009 San Francisco Bay Area | Los Angeles | Chicago | New York www.accolo.com 1-877-4ACCOLO

Impact of a Bad Hire

Negative effect on customers

Detractor for top performers

Learning curve productivity loss

Increased management time

Termination/replacement costs

2.5 x salary

Company failure

3

40% to 50% poor performers


Impact of a Great Hire

Increased workload

Exceed quotas / goals

Exceed customer expectations

Company morale

Attractor for other great hires

4

1 top performer=

3 average performers


Make Quality Hiring Repeatable

PrepareHave an agendaUse behavioral-based processBe consistent and follow-upUse silenceGet to underlying reasons


Let’s Pick One of Your Jobs

6

Your

Job


Preparing for the InterviewWhat’s the pain?

What needs to get done by when?

How will success be measured quantitatively?

What are attributes of your top performers?

Why would the right person want this job?

7

Start developing behavioral-based

interview questions

Start developing behavioral-based

interview questions


Managing the Interview

Have rating system

Develop effective interview questions

Determine the candidates personal drivers

Stay on track Who consistently

identifies top performers?

Who consistently identifies top performers?


Managing Interview Teams

Divide up the areas of exploration

9

Personality & Cultural Fit

Technical Skills

Leadership & Management Ability


How to Identify Top Performers

DriveSelf motivated, loves winning, achieves goals

CuriosityLove what they do, intensely curious about field

EthicsHonesty, integrity, ability to do the right thing

10


Constructing Interviewing Questions

“Describe a situation where you…?”

“Give a specific example of when…?”

“What has been your most difficult…?”

“What was your most significant achievement…?”

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Try to get to their drive, curiosity and ethics

Try to get to their drive, curiosity and ethics


Getting to the Data

Feel

Think

Analysis

Data

Interviewer


World

Getting to “I”

13

Company

Department Team

I

Candidate

Interviewer


Walk through their History

“How did you find out about the job?”

“What initially attracted you to the job?”

“Why did you leave?”


What Not to Ask - Legal Issues

15

Age Sex

Sexual Orientation

Ethnicity/Race

Marital Status

Veteran Status

Disability

Focus on the essential functions of the job

Focus on the essential functions of the job


Understand Your Personal Filters

Work Experiences

Family Influences

Ethnocentrisms

Stereotypes

Temperament

Education


Seek Contrary Evidence

weak areas

17

Challenge your assumptions on:

strong areas


Summary

• Prepare for an interview • Construct effective

interview questions• Become aware of your

biases• Conduct highly

effective and consistentinterviews

18


Suggested Reading

Hire With Your Headby Lou Adler

TopGrading by Bradford Smart, Ph.D.

First, Break All the Rules by Marcus Buckingham

The Great Game of Business by Jack Stack

19


#1 On-demand

RPO Provider

HRO Today Magazine

#1 On-demand RPO Provider HRO Today Magazine

#1 Place to Work

SF ChronicleRPO services launched

#1 Fastest Growing Company

SF Business Times

Top Ten RPO Provider Research and Markets.com

Accolo founded by CEO

#1 RPO Provider

HRO World

#1 Place to Work

HR.com

#42 of Fastest Growing Companies

Inc. 500

About Accolo

2000 2002 2005 2006 2007 2008 2009

2010

TopOn-demand

RPO Provider

HRO Today Magazine

2010


Process: Ensures Consistency and Repeatability

Core ProcessApplicant Decisioning Performance

Reporting EEO Data Capture/Reporting

Profile Job1 Create Recruitment Plan

2

Progressive Recruitment Campaign3

Pre-Interview & Document

4

Interview & Make Decisions

5Review & Adjust

6

Hire quality candidate

7


Accolo


Accolo – Easy for HR and the Hiring Manager


Accolo – World Class Reporting & Analysis


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John Younger, President & CEO, [email protected], 415.755.1202

Mark Grimshaw, Vice President, [email protected], 415.755.1227

Questions?

interviewer training stanford - conducting the perfect interview 1-18-11

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