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Intelligent Network Management Solutions

Netka’s Products

Service Management SoftwareIntelligent Network Management Software

Awards & Certificates

The Best of Network Software, FRIT Award 2010

The Best of Telecom Application, TRIDI Telecom Innovation Award 2010

The Best of Telecom Application, TRIDI Telecom Innovation Award 2010

The best of Tools & Infrastructure ApplicationAsia Pacific ICT Alliance Awards 2011

Awards & Certificates

High speed High speed distributed polling engine

which supports polling large network. Automatic discovery and polling.

Configuration Configuration management, Visio

Network Diagram and Google Map Network Diagram.

Dashboard Summarize overall network status,

utilization, top N statistic, quality and events in a dashboard with drill-down feature.

Event Handle and manage plenty of

network events with top-class event management and tools.

Troubleshoot Troubleshoot performance

problems effectively with real-time performance monitoring

Technologies & Innovation

Role-based Powerful role-based access control

for web portals by assigning the appropriate role to users, user groups, customer, geography and network.

Multi-XXX Manage multi-vendor IP networking

devices, multi-server platform and multi-networking technologies in one product.

Suitable for multi-scale infrastructure network management

Monitor & Alert Proactively monitor and alerts you

before an issue escalated to a service outage.

Alert you when network have any problems

OUR DIFFERENTIATION IN…Inside NetkaView Network Manager

NNM : Dashboard

Summary dashboard, Custom dashboard

Geo Network Monitoring (Geographical location)

Status

Performance

Inventory

Capacity grouping

NNM : Network Diagram

Construct an easy-to-

view network topology

map that lets you know

the node and link status.

Status will be classified

by color and distinguish

product type with icon and display iconic alarm.

NNM : Heat Map Diagram

Enhancing to display

network utilization (Link

utilization, CPU utilization,

Memory utilization) on the

diagram.

Pin point where have

performance problem in your network easily.

Alarm Severity

CPU Utilization

Memory Utilization

Disk Utilization

NNM : VLAN Diagram

VLAN and Layer 2 Network

Diagram.

Sub-Interface and VLAN Performance visibility.

NNM : Chassis View

Displays graphical front panel of

both of standalone and modular

NE with current status of port &

entity.

NNM : Visio Network Diagram

Bring your Microsoft Visio network

diagrams to be alive with actual

node/link status and traffic with

color coding font according to

traffic utilization.

Multipage monitoring with rotating

feature with setup interval.

Drill-down to see the Network

Performance.

Zoom-in, zoom-out, pan, object

search.

Easy to setup with web GUI.

Web portal by privilege to view

defined diagrams.

NNM : Configuration Management

Configuration file management

• Backup / View / Search /

Comparison / Change Alert

Configuration review

Configuration Restoring

Deploy configuration template to

multiple devices at scheduled time

(Web Command Tool)

NNM : Application & Network Analysis

Network & Application Troubleshooting Tool

Troubleshoot network and user application

problem with top-class traffic and network

quality analysis.

NetkaView AVC dashboard support Cisco

AVC NetFlow Analysis

Statistic report for historical application

statistic value.

NNM : Flow Analysis

NNM : Event View

Filter by severityFilter by templateFilter by keywordsFilter by action rules

Event actions

Event Export

Event Suppression

Automatic event clearing

Handle and manage plenty of

network events with top-class event management and tools.

NNM : Event Correlation

Event#

1

Event#2Event#3 (correlated message)

Event#1 Event#2

correlated message

NNM : IP Surveillance Network Diagram

NNM : MPLS VPN Diagram

NNM : Google Map

Integrate with Google Map viewing

the current network status and

utilization on Google Map according to network device location.

NNM : Custom Map

Custom Map displays network

diagram over your own map.

NNM : Network Health View

NNM : Site/Device Environment

Polling, Monitoring for

power status, fan

status, temperature

value.

Collect sensor status

and statistical value

from TU (telemetry unit)

and can receive alarms from TU

Temperature

Video Surveillance

Access DoorsAirflow

Water leaks

Humidity

Voltage

DC/AC Power

Smoke

Light

NNM : Mobile Application

Manage your network via smart

phone for mobile worker

NetkaView Network Manager App

(iOS, Android, Window mobile)

Monitor network over geographical

map with drill-down feature to see

network device status, health, event

alarms and interface status.

Service Management Software

Service Desk Ticketing SystemDesigned for your business.

Beginning Stage Small IT Infra, Basic Services

WHY SERVICE(S) ISTOO LONG??

A Couple Years PassedIT Infra has More WorkloadY2-Y3

Many Years PassedIT Infra keep Expanding for Multi-Services

Y4+

How to Overcome?

Customer feel not confident to service

High OpEx, impact to growth

Lower competitive performance

Service Desk

(Ticketing)

Employee morale lacking

Low service quality

Falling to

Major Impact

Framework

WithoutService Desk(Ticketing)

No Service Definition

Standard Method/Cost

Satisfaction/KPI

InventoryAsset Knowledge Lost

Case Owner

IT Service management software

CERTIFIED with ITIL Framework

Includes functions to enhance the customer

experience

Contains features that cover the entire service

lifecycle

Helps in the management of business risk impact

Lower organizational costs and generate higher revenue

Service Management Software

One in ASEANThe certified ITILAnd also a third of Asia after China and India

Service LevelRequest

Fulfilment

Change

Incident

Service Asset & Configuration

Problem

Knowledge

Service Management Software

Asset & Configuration Management

Similar to inventory management in accounting, the Configuration Management.

Helping to minimizing the chance that equipment is damaged or lost.

Pending Reports This feature helps to prevent such

losses with the touch of a finger, by allowing you to immediately stop the clock when the customer is unable to honor the appointment.

Change Management

Assists in the analyzing and planning for when a change of equipment or configuration within the IT infrastructure is necessary.

Skills Matching When a problem occurs, the system

can immediately assign and dispatch personnel with the correct skill set to solve the issue.

Employee Portal Provides a platform in which IT

service consultants and operational-level staff can gain easy access.

Knowledge Database

Records previous problems and solutions into a knowledge database.

Solve issues easily by quick access to a library of documented solutions

Customer Self-Service Portal Offers a value-added service in which users and

customers can raise tickets and monitor the resolution status via a web page.

Also provides the functionality of a scalable knowledge database for common issues and previously solved problems.

The NetkaQuartz Service Desk was designed in keeping with ITIL best practice standards for IT service delivery.

» ITIL Incident Management» ITIL Service Level Management» ITIL Knowledge Management» ITIL Configuration Management» Reporting» Web Portal» Customer Self-Service Portal

Prompt service and solving problems

quickly by showing real-time status

Any time, Anywhere

Save costs, Improved

service performance

Increase service desk and end user productivity

Enhanced convenience, ease-of-use

Netka’s Mobile Application for Mobile Network MonitoringManage your network via smart phone at your fingertips.

We also want you to know that NNM Mobile App, NSM Mobile App and NSD Mobile App are now available for iOS, Android and Window mobile platform.

Increase customer satisfaction by providing prompt service which can solve problem faster than those day

Convenience, easier and flexible for engineer and help desk

Saving cost of service from increasing speed of service, increasing performance of staff without increase man power