intelligent network management solutions · nnm : visio network diagram bring your microsoft visio...
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www.netkasystem.com
Intelligent Network Management Solutions
Netka’s Products
Service Management SoftwareIntelligent Network Management Software
Awards & Certificates
The Best of Network Software, FRIT Award 2010
The Best of Telecom Application, TRIDI Telecom Innovation Award 2010
The Best of Telecom Application, TRIDI Telecom Innovation Award 2010
The best of Tools & Infrastructure ApplicationAsia Pacific ICT Alliance Awards 2011
Awards & Certificates
High speed High speed distributed polling engine
which supports polling large network. Automatic discovery and polling.
Configuration Configuration management, Visio
Network Diagram and Google Map Network Diagram.
Dashboard Summarize overall network status,
utilization, top N statistic, quality and events in a dashboard with drill-down feature.
Event Handle and manage plenty of
network events with top-class event management and tools.
Troubleshoot Troubleshoot performance
problems effectively with real-time performance monitoring
Technologies & Innovation
Role-based Powerful role-based access control
for web portals by assigning the appropriate role to users, user groups, customer, geography and network.
Multi-XXX Manage multi-vendor IP networking
devices, multi-server platform and multi-networking technologies in one product.
Suitable for multi-scale infrastructure network management
Monitor & Alert Proactively monitor and alerts you
before an issue escalated to a service outage.
Alert you when network have any problems
OUR DIFFERENTIATION IN…Inside NetkaView Network Manager
NNM : Dashboard
Summary dashboard, Custom dashboard
Geo Network Monitoring (Geographical location)
Status
Performance
Inventory
Capacity grouping
NNM : Network Diagram
Construct an easy-to-
view network topology
map that lets you know
the node and link status.
Status will be classified
by color and distinguish
product type with icon and display iconic alarm.
NNM : Heat Map Diagram
Enhancing to display
network utilization (Link
utilization, CPU utilization,
Memory utilization) on the
diagram.
Pin point where have
performance problem in your network easily.
Alarm Severity
CPU Utilization
Memory Utilization
Disk Utilization
NNM : VLAN Diagram
VLAN and Layer 2 Network
Diagram.
Sub-Interface and VLAN Performance visibility.
NNM : Chassis View
Displays graphical front panel of
both of standalone and modular
NE with current status of port &
entity.
NNM : Visio Network Diagram
Bring your Microsoft Visio network
diagrams to be alive with actual
node/link status and traffic with
color coding font according to
traffic utilization.
Multipage monitoring with rotating
feature with setup interval.
Drill-down to see the Network
Performance.
Zoom-in, zoom-out, pan, object
search.
Easy to setup with web GUI.
Web portal by privilege to view
defined diagrams.
NNM : Configuration Management
Configuration file management
• Backup / View / Search /
Comparison / Change Alert
Configuration review
Configuration Restoring
Deploy configuration template to
multiple devices at scheduled time
(Web Command Tool)
NNM : Application & Network Analysis
Network & Application Troubleshooting Tool
Troubleshoot network and user application
problem with top-class traffic and network
quality analysis.
NetkaView AVC dashboard support Cisco
AVC NetFlow Analysis
Statistic report for historical application
statistic value.
NNM : Flow Analysis
NNM : Event View
Filter by severityFilter by templateFilter by keywordsFilter by action rules
Event actions
Event Export
Event Suppression
Automatic event clearing
Handle and manage plenty of
network events with top-class event management and tools.
NNM : Event Correlation
Event#
1
Event#2Event#3 (correlated message)
Event#1 Event#2
correlated message
NNM : IP Surveillance Network Diagram
NNM : MPLS VPN Diagram
NNM : Google Map
Integrate with Google Map viewing
the current network status and
utilization on Google Map according to network device location.
NNM : Custom Map
Custom Map displays network
diagram over your own map.
NNM : Network Health View
NNM : Site/Device Environment
Polling, Monitoring for
power status, fan
status, temperature
value.
Collect sensor status
and statistical value
from TU (telemetry unit)
and can receive alarms from TU
Temperature
Video Surveillance
Access DoorsAirflow
Water leaks
Humidity
Voltage
DC/AC Power
Smoke
Light
NNM : Mobile Application
Manage your network via smart
phone for mobile worker
NetkaView Network Manager App
(iOS, Android, Window mobile)
Monitor network over geographical
map with drill-down feature to see
network device status, health, event
alarms and interface status.
Service Management Software
Service Desk Ticketing SystemDesigned for your business.
Beginning Stage Small IT Infra, Basic Services
WHY SERVICE(S) ISTOO LONG??
A Couple Years PassedIT Infra has More WorkloadY2-Y3
Many Years PassedIT Infra keep Expanding for Multi-Services
Y4+
How to Overcome?
Customer feel not confident to service
High OpEx, impact to growth
Lower competitive performance
Service Desk
(Ticketing)
Employee morale lacking
Low service quality
Falling to
Major Impact
Framework
WithoutService Desk(Ticketing)
No Service Definition
Standard Method/Cost
Satisfaction/KPI
InventoryAsset Knowledge Lost
Case Owner
IT Service management software
CERTIFIED with ITIL Framework
Includes functions to enhance the customer
experience
Contains features that cover the entire service
lifecycle
Helps in the management of business risk impact
Lower organizational costs and generate higher revenue
Service Management Software
One in ASEANThe certified ITILAnd also a third of Asia after China and India
Service LevelRequest
Fulfilment
Change
Incident
Service Asset & Configuration
Problem
Knowledge
Service Management Software
Asset & Configuration Management
Similar to inventory management in accounting, the Configuration Management.
Helping to minimizing the chance that equipment is damaged or lost.
Pending Reports This feature helps to prevent such
losses with the touch of a finger, by allowing you to immediately stop the clock when the customer is unable to honor the appointment.
Change Management
Assists in the analyzing and planning for when a change of equipment or configuration within the IT infrastructure is necessary.
Skills Matching When a problem occurs, the system
can immediately assign and dispatch personnel with the correct skill set to solve the issue.
Employee Portal Provides a platform in which IT
service consultants and operational-level staff can gain easy access.
Knowledge Database
Records previous problems and solutions into a knowledge database.
Solve issues easily by quick access to a library of documented solutions
Customer Self-Service Portal Offers a value-added service in which users and
customers can raise tickets and monitor the resolution status via a web page.
Also provides the functionality of a scalable knowledge database for common issues and previously solved problems.
The NetkaQuartz Service Desk was designed in keeping with ITIL best practice standards for IT service delivery.
» ITIL Incident Management» ITIL Service Level Management» ITIL Knowledge Management» ITIL Configuration Management» Reporting» Web Portal» Customer Self-Service Portal
Prompt service and solving problems
quickly by showing real-time status
Any time, Anywhere
Save costs, Improved
service performance
Increase service desk and end user productivity
Enhanced convenience, ease-of-use
Netka’s Mobile Application for Mobile Network MonitoringManage your network via smart phone at your fingertips.
We also want you to know that NNM Mobile App, NSM Mobile App and NSD Mobile App are now available for iOS, Android and Window mobile platform.
Increase customer satisfaction by providing prompt service which can solve problem faster than those day
Convenience, easier and flexible for engineer and help desk
Saving cost of service from increasing speed of service, increasing performance of staff without increase man power