integrating portal technologies to build a customer-centric experience
Post on 28-Nov-2014
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Integrating Portal Technologies to Build a Customer-Centric Experience
Brian CaauweIT Pro Manager
Topics of Discussion
• Portal Technologies• Personas• Show & Tell
Quick Poll
Work RolesIT DirectorAnalystAdministratorDeveloperUserOther
What does “Portal” mean to you?
“Portal”
• Slightly Ambiguous
Portal Definition (\ˈpor-təl\)
1: door, entrance; especially : a grand or imposing one 2: the whole architectural composition surrounding and including the doorways and porches of a church 3: the approach or entrance to a bridge or tunnel 4: a communicating part or area of an organism; specifically : the point at which something (as a pathogen) enters the body 5: a site serving as a guide or point of entry to the World Wide Web and usually including a search engine or a collection of links to other sites arranged especially by topic
Portal Technologies
Who is YOUR customer?
Not a single or easy answer
Purchases your product / service
Signs your paycheck
Distributes your product / service
Uses your product / serviceWorks for you You work forWorks for you You work for
Signs your paycheck
Fred – The Factory WorkerTasks
News Links PeopleSearch Documents
ModelPC Mobile
MediumEmail PhoneSocial
101
101
101
SOCIAL SAVVY
TECH SAVVY
OPTIMISM
Factory Worker Portal
Steve – The SupervisorTasks
Tasks Links FormsSearch Reports
ModelLaptop Mobile
MediumEmail PhoneMeetings
101
101
101
SOCIAL SAVVY
TECH SAVVY
OPTIMISM
Supervisor Portal
Elizabeth – The ExecutiveTasks
Reports Spreadsheets LinksPresentations
ModelMobile Tablet Laptop
MediumEmail PhoneMeetings Social
101
101
101
SOCIAL SAVVY
TECH SAVVY
OPTIMISM
Executive Portal
Q & AYou’ve got questions, we’ve got answers
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