innovative technologies within the service & maintenance industry. augmented reality: dream or...

INNOVATIVE TECHNOLOGIES WITHIN THE SERVICE & MAINTENANCE INDUSTRY.

AUGMENTED REALITY: DREAM OR REALITY?

Geert HermansDelaware Consulting

TRENDS & CHALLENGESin the maintenance & service industry …

QUESTION 1ARE YOU HAPPY WITH 49 % PRODUCTIVITY ?

Direct productive

Indirect productiv

e

Not productiv

e

Hands on tool time

(source: Profion)

SOLUTION

SCHEDULING ANYWHERE

SOLUTION

SCHEDULING ANYWHERE

SOLUTION

SCHEDULING ANYWHERE (DLW)

SOLUTION

SCHEDULING ANYWHERE

QUESTION 2IS YOUR TECHNICAL DATA UP TO DATE & CONSISTENT ?

SOLUTION

SAP ASSET INTELLIGENCE NETWORK

Manufacturer Operator / Service Provider

QUESTION 3ARE YOUR TECHNICIANS ALREADY MOBILE ?

SOLUTION

FIELD ANYWHEREClick icon to add picture

SOLUTION

SAP CLOUD 4 SERVICE (< C4C)

Click icon to add picture

SOLUTION

SAP CLOUD 4 SERVICE (< C4C)

Click icon to add picture

SOLUTION

SAP CLOUD 4 SERVICE (< C4C)

QUESTION 4ALREADY THOUGHT ABOUT AUGMENTED REALITY ?

ANSWER / SOLUTION

WHAT IS AUGMENTED REALITY ?

REALITY

AUGMENTED REALITY (AR)

VIRTUAL REALITY (VR)

AUGMENTED REALITY WITH HOLOLENS

Demo SAP integration

SAP• Workorder scheduled

Technician arrives at customer

• Material issue from van• Work execution

Assistance• By experienced engineer

ANSWER / SOLUTION

BENEFITS OF AUGMENTED REALITY

› Faster learning curve

› Lower training costs

› Better first time fix rate

› Shorter execution time (MTTR)

› Faster availability of information & data

› Remote monitoring by experienced engineers

EFFICIENCY GAIN AT MAINTENANCE RELATED TASKS :

20 %

Source : Bemas event 22-06-2016

ABOUT US

CONTACT

Geert Hermansgeert.hermans@delawareconsulting.com+32 473 49 69 41

Annelies Van der Borghtannelies.vanderborght@delawareconsulting.com+32 476 88 29 36