innovative technologies within the service & maintenance industry. augmented reality: dream or...
TRANSCRIPT
INNOVATIVE TECHNOLOGIES WITHIN THE SERVICE & MAINTENANCE INDUSTRY.
AUGMENTED REALITY: DREAM OR REALITY?
Geert HermansDelaware Consulting
TRENDS & CHALLENGESin the maintenance & service industry …
QUESTION 1ARE YOU HAPPY WITH 49 % PRODUCTIVITY ?
Direct productive
Indirect productiv
e
Not productiv
e
Hands on tool time
(source: Profion)
SOLUTION
SCHEDULING ANYWHERE
SOLUTION
SCHEDULING ANYWHERE
SOLUTION
SCHEDULING ANYWHERE (DLW)
SOLUTION
SCHEDULING ANYWHERE
QUESTION 2IS YOUR TECHNICAL DATA UP TO DATE & CONSISTENT ?
SOLUTION
SAP ASSET INTELLIGENCE NETWORK
Manufacturer Operator / Service Provider
QUESTION 3ARE YOUR TECHNICIANS ALREADY MOBILE ?
SOLUTION
FIELD ANYWHEREClick icon to add picture
SOLUTION
SAP CLOUD 4 SERVICE (< C4C)
Click icon to add picture
SOLUTION
SAP CLOUD 4 SERVICE (< C4C)
Click icon to add picture
SOLUTION
SAP CLOUD 4 SERVICE (< C4C)
QUESTION 4ALREADY THOUGHT ABOUT AUGMENTED REALITY ?
ANSWER / SOLUTION
WHAT IS AUGMENTED REALITY ?
REALITY
AUGMENTED REALITY (AR)
VIRTUAL REALITY (VR)
AUGMENTED REALITY WITH HOLOLENS
Demo SAP integration
SAP• Workorder scheduled
Technician arrives at customer
• Material issue from van• Work execution
Assistance• By experienced engineer
ANSWER / SOLUTION
BENEFITS OF AUGMENTED REALITY
› Faster learning curve
› Lower training costs
› Better first time fix rate
› Shorter execution time (MTTR)
› Faster availability of information & data
› Remote monitoring by experienced engineers
EFFICIENCY GAIN AT MAINTENANCE RELATED TASKS :
20 %
Source : Bemas event 22-06-2016
ABOUT US
CONTACT
Geert [email protected]+32 473 49 69 41
Annelies Van der [email protected]+32 476 88 29 36