infogov14 - governing sharepoint for user adoption

Jonathan RaltonBlueMetal Architects

Governing SharePoint for User Adoption

AgendaAdoption

Information Architecture

SharePoint Building Blocks

Governance

Approach

AdoptionGoverning SharePoint for User Adoption

Adoption is about your users and their behavior

Adoption is positive user behavior

You can influence user behavior through change management

Ultimately, the system must sustain user behavior

AdoptionAdoption is accelerated when your users

1. Find the software comprehensive and flexible

2. Truly enjoy their work with and utilization of the software

3. Gain real business value out of it

Information Architecture

Governing SharePoint for User Adoption

Information ArchitectureInformation Architecture

Content Architecture

Taxonomy

Content architecture is a manifestation of your content strategy

Effective content management requires a well designed content architecture

Content Architecture

Your taxonomy is the classification and categorization of your content

Taxonomy Qualities

Structured Organized

Methods Classify Categorize

GoalsMake findableMake usable

Findable

50%50%

Navigation Search Follow a path

Sort or filter

Usable What is it?

Is it useful to me?

Taxonomy

Taxonomy

Findability Usability

Your taxonomy is an integral part of your content architecture plan

Your content architecture is the foundation for achieving content management

Information Architecture

Information Architecture

Content Architecture

User Experience

Your content inventory and delivery will affect your users’ behavior

Ability to find and use your content will drive adoption

SharePoint Building Blocks

Governing SharePoint for User Adoption

Farms Web Applica

tion

Content

Database

Site Collecti

on

Site

List

Library

Folder

Document Set

Site Colum

nContent Type

External

Content Type

Managed

Metadata

Crawled

Property

Managed

Property

Search

Navigation

Workflow

Content

Organizer

Records

Center

Metadata

Content Types

Site Columns

Metadata

Context

Farm

Web Application

Content Database

Site Collection Site List/Library

Item

Item

Site Collection

Site List/Library Item

Site List/Library Item

Content Database

Site Collection Site List/Library Item

Web Application

Content Database

Site Collection Site

List/Library

Item

Item

List/Library ItemSite Collection Site

SharePoint Building Blocks

Taxonomy

Context

SharePoint Building BlocksSite Provisioning

Content Type Syndication

Managed Metadata

Content Replication

Content Organizer

Business Connectivity Services (BCS)

Records Management

Workflow

Search

User Profiles

GovernanceGoverning SharePoint for User Adoption

Pleasantville

© 1998 New Line Cinema

Wild Wild West

© 2014 Universal Studios

Your governance plan prescribes your content’s maintenance and lifecycle

Your governance plan can help or hinder adoption

Your governance plan cannot remain stagnant; it must evolve

ApproachGoverning SharePoint for User Adoption

ApproachTalk to your users

Match SharePoint to the business processes, not the reverse

Consider your culture

Plan before building

Showcase

Revisit

Necessary

SharePoint requires governance to ensure adoption, given its

flexibility and shift in paradigm for online collaboration.

Email jonathanr@bluemetal.comTwitter @jonraltonBlog blog.jonralton.net

Jonathan Ralton