inclusive planning steering committee -- round 2€¦ · marketing and outreach charter ......

Inclusive Planning Steering

Committee--

Round 2July 18th, 2019

Today’s Agenda

➢Welcome and Announcements

➢Discuss: Project Workgroup Updates

➢Discuss: Compensation/Stipend Plan

➢Discuss: KCMC Website

➢Next Steps & Future Meetings

Ice Breaker

➢Share with the group:

➢Your Name

➢Organization or stakeholder affiliation

➢How did your most recent trip on public transportation go?

Our Mission

•Using an inclusive planning process, evaluate improve how people find and secure transportation in the region

•BORPSAT → BORPTA

Bunch Of Right People

Taking Action

Project Outcomes• Greater diversity of stakeholder involvement in region;

• Establish precedent for inclusive planning in the region;

• Greater assessment of the role of technology in securing transportation;

• Improved customer experience in finding and securing transportation; and

• Help stakeholders claim their power in shaping transportation solutions.

Committee Guidelines• Be present

• Confidentiality

• Learn from each other

• Practice “both/and” thinking

• Speak your discomfort and your truth

• Listen for understanding

• Intent is different than impact

• Share from your own experience

• Monitor your airtime

Meeting Outcomes

➢By the end of this meeting, we will:

➢have solidified project charters and deliverables for our Round 2 activities;

➢Taken steps towards solidifying a compensation plan for our participants; and

➢Established what the committee would like to see represented on a webpage for this project.

Discussion:Project Workgroup Updates

Marketing and Outreach Charter

• WHY | Purpose: Unify transportation information and resources for the

community;

Identify best practices for getting the word out; and

Create a peer-educator program for hardest-to-reach individuals to learn about transportation directly from their community.

Marketing and Outreach Charter• WHAT | Deliverables:

Outreach: Community Transportation Navigators Program A Community Transportation Navigator Program Plan,

including sustainability and funding structure, scope of work, and program evaluation;

A recruitment and retention plan for Navigators, including a stipend/ compensation plan and job description;

A training curriculum for Community Transportation Navigators;

Marketing and Distribution A marketing plan when communicating with a diversity of

clients in the region;

A guide or template for transportation agencies to use when marketing and disseminating program information to their clients.

Marketing and Outreach Charter

• HOW | Current Activities Interview peer educator models for what’s possible;

A literature review of relevant peer-to-peer educator models, both locally and around the country;

Interview community ambassadors for what’s needed in a program;

Implement a pilot period for the Community Navigator program;

One-Call/One-Click Charter

•WHY | Purpose:Transportation options are confusing.

There should be one number to call and one website/app to go to where the public can receive multi-modal trip planning or request a ride with any transportation provider in the region.

One-Call/One-Click Charter

• WHAT | Deliverables: Business Plan that will outline what will be expected of

the future system, including:

Connecting provider software/intake systems across multiple agencies;

Accessibility features;

Online and mobile phone application capabilities;

User interface;

Client profiles and security;

Back-end controls, and more.

One-Call/One-Click Charter

• HOW | Activities: Hire a technology consultant to develop the business

plan based on our feedback

Initiate a study to assess the system in a small geographic region

One-Call One-Click Study• 1-2 small geographic areas

• Partner with impacted transportation providers and relevant medical facility(ies)

• Establish central phone number and intake form

• Identify staff/volunteers to serve as the “software”

• Partner with local organization to get the word out

• Offer an incentive like taxi/TNC voucher or credits for participating

• Evaluate process to demonstrate value and solidify scope in business plan

Inclusive Toolkit Charter

• WHY | Purpose:

Improve the inclusiveness of our coalition and partners

Sustainability plan for this project

Inclusive Toolkit Charter

• WHAT | Deliverables:

A resource that may include:

A guide for how to plan, host, and conduct follow-ups for inclusive engagement;

How to fulfill accessibility accommodation requests and best practices;

When to use what types of outreach for gathering community input; and

How to audit an organization for inclusivity.

Inclusive Toolkit Charter

• HOW| Activities:

Interviews with existing inclusive champions

Literature review of existing toolkits and documents on the subject

Continue inclusive planning efforts – listening sessions, surveys, to learn from underrepresented populations

Organize a Summit this fall Caucuses by language or background

Assess need for annual event

Activity – Feedback

➢Step 1: Reflect silently on three questions:

➢What do you like most about the proposed plans?

➢What do you like least or would want to change about the proposed plan?

➢What other activities or deliverables do you want to accomplish during this project?

Activity – Feedback

➢Step 2: Find a partner and share your ideas. Write each idea on the following paper:

➢GREEN: What do you like most about the proposed plans?

➢ORANGE: What do you like least or would want to change about the proposed plan?

➢PURPLE: What other activities or deliverables do you want to accomplish during this project?

➢One idea per paper sheet

Activity – Feedback

➢Step 3: In the whole group, share two to three ideas from your partner groups.

➢What do you like most about the proposed plans?

➢What do you like least or would want to change about the proposed plan?

➢What other activities or deliverables do you want to accomplish during this project?

Discussion:Compensation/Stipend Plan

Compensation• WHY: remove barriers to participating in this project

• Already offering: Metro ride tickets

Transportation to/from meetings

Call in option

• Question: What is fair and meaningful compensation that will fully cover the cost of transportation, respite care, opportunity cost of employment, etc.?

Compensation Proposal• Option 1: Hourly Rate

Hourly rate for attending meetings Would not include participating remotely $15/hour?

• Option 2: Flat Rate per day Flat rate per meeting/event $50-$75/per meeting/summit?

• Option 3: Flat Rate for Project Flat rate for participating as steering committee member

and/or workgroup member. Payment up front? Or after completion of scope? What is a fair amount?

Discussion:KCMC Website

KCMC Website

• Planned to launch this summer

• What information is important to include about our work?

Next Steps

May ‘19 June July Aug Sept Oct Nov Dec Jan ’20

18th 5, 16, 26 11th 7, 18, 28 13th 2, 20, 23 TBD

Next Steps

•Immediate:

Satisfaction Survey

•Solidify:

Calendar of events

Project Charters

Identify new stakeholders to interview for projects

Contact Information

• Staci Haber Director, Mobility Management

Shaber@hopelink.org

425-943-6769

• Janie Fredrickson Program Specialist

GFredrickson@hopelink.org

425-943-6744