inclusive planning steering committee -- round 2€¦ · marketing and outreach charter ......
TRANSCRIPT
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Inclusive Planning Steering
Committee--
Round 2July 18th, 2019
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Today’s Agenda
➢Welcome and Announcements
➢Discuss: Project Workgroup Updates
➢Discuss: Compensation/Stipend Plan
➢Discuss: KCMC Website
➢Next Steps & Future Meetings
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Ice Breaker
➢Share with the group:
➢Your Name
➢Organization or stakeholder affiliation
➢How did your most recent trip on public transportation go?
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Our Mission
•Using an inclusive planning process, evaluate improve how people find and secure transportation in the region
•BORPSAT → BORPTA
Bunch Of Right People
Taking Action
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Project Outcomes• Greater diversity of stakeholder involvement in region;
• Establish precedent for inclusive planning in the region;
• Greater assessment of the role of technology in securing transportation;
• Improved customer experience in finding and securing transportation; and
• Help stakeholders claim their power in shaping transportation solutions.
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Committee Guidelines• Be present
• Confidentiality
• Learn from each other
• Practice “both/and” thinking
• Speak your discomfort and your truth
• Listen for understanding
• Intent is different than impact
• Share from your own experience
• Monitor your airtime
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Meeting Outcomes
➢By the end of this meeting, we will:
➢have solidified project charters and deliverables for our Round 2 activities;
➢Taken steps towards solidifying a compensation plan for our participants; and
➢Established what the committee would like to see represented on a webpage for this project.
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Discussion:Project Workgroup Updates
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Marketing and Outreach Charter
• WHY | Purpose: Unify transportation information and resources for the
community;
Identify best practices for getting the word out; and
Create a peer-educator program for hardest-to-reach individuals to learn about transportation directly from their community.
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Marketing and Outreach Charter• WHAT | Deliverables:
Outreach: Community Transportation Navigators Program A Community Transportation Navigator Program Plan,
including sustainability and funding structure, scope of work, and program evaluation;
A recruitment and retention plan for Navigators, including a stipend/ compensation plan and job description;
A training curriculum for Community Transportation Navigators;
Marketing and Distribution A marketing plan when communicating with a diversity of
clients in the region;
A guide or template for transportation agencies to use when marketing and disseminating program information to their clients.
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Marketing and Outreach Charter
• HOW | Current Activities Interview peer educator models for what’s possible;
A literature review of relevant peer-to-peer educator models, both locally and around the country;
Interview community ambassadors for what’s needed in a program;
Implement a pilot period for the Community Navigator program;
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One-Call/One-Click Charter
•WHY | Purpose:Transportation options are confusing.
There should be one number to call and one website/app to go to where the public can receive multi-modal trip planning or request a ride with any transportation provider in the region.
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One-Call/One-Click Charter
• WHAT | Deliverables: Business Plan that will outline what will be expected of
the future system, including:
Connecting provider software/intake systems across multiple agencies;
Accessibility features;
Online and mobile phone application capabilities;
User interface;
Client profiles and security;
Back-end controls, and more.
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One-Call/One-Click Charter
• HOW | Activities: Hire a technology consultant to develop the business
plan based on our feedback
Initiate a study to assess the system in a small geographic region
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One-Call One-Click Study• 1-2 small geographic areas
• Partner with impacted transportation providers and relevant medical facility(ies)
• Establish central phone number and intake form
• Identify staff/volunteers to serve as the “software”
• Partner with local organization to get the word out
• Offer an incentive like taxi/TNC voucher or credits for participating
• Evaluate process to demonstrate value and solidify scope in business plan
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Inclusive Toolkit Charter
• WHY | Purpose:
Improve the inclusiveness of our coalition and partners
Sustainability plan for this project
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Inclusive Toolkit Charter
• WHAT | Deliverables:
A resource that may include:
A guide for how to plan, host, and conduct follow-ups for inclusive engagement;
How to fulfill accessibility accommodation requests and best practices;
When to use what types of outreach for gathering community input; and
How to audit an organization for inclusivity.
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Inclusive Toolkit Charter
• HOW| Activities:
Interviews with existing inclusive champions
Literature review of existing toolkits and documents on the subject
Continue inclusive planning efforts – listening sessions, surveys, to learn from underrepresented populations
Organize a Summit this fall Caucuses by language or background
Assess need for annual event
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Activity – Feedback
➢Step 1: Reflect silently on three questions:
➢What do you like most about the proposed plans?
➢What do you like least or would want to change about the proposed plan?
➢What other activities or deliverables do you want to accomplish during this project?
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Activity – Feedback
➢Step 2: Find a partner and share your ideas. Write each idea on the following paper:
➢GREEN: What do you like most about the proposed plans?
➢ORANGE: What do you like least or would want to change about the proposed plan?
➢PURPLE: What other activities or deliverables do you want to accomplish during this project?
➢One idea per paper sheet
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Activity – Feedback
➢Step 3: In the whole group, share two to three ideas from your partner groups.
➢What do you like most about the proposed plans?
➢What do you like least or would want to change about the proposed plan?
➢What other activities or deliverables do you want to accomplish during this project?
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Discussion:Compensation/Stipend Plan
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Compensation• WHY: remove barriers to participating in this project
• Already offering: Metro ride tickets
Transportation to/from meetings
Call in option
• Question: What is fair and meaningful compensation that will fully cover the cost of transportation, respite care, opportunity cost of employment, etc.?
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Compensation Proposal• Option 1: Hourly Rate
Hourly rate for attending meetings Would not include participating remotely $15/hour?
• Option 2: Flat Rate per day Flat rate per meeting/event $50-$75/per meeting/summit?
• Option 3: Flat Rate for Project Flat rate for participating as steering committee member
and/or workgroup member. Payment up front? Or after completion of scope? What is a fair amount?
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Discussion:KCMC Website
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KCMC Website
• Planned to launch this summer
• What information is important to include about our work?
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Next Steps
May ‘19 June July Aug Sept Oct Nov Dec Jan ’20
18th 5, 16, 26 11th 7, 18, 28 13th 2, 20, 23 TBD
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Next Steps
•Immediate:
Satisfaction Survey
•Solidify:
Calendar of events
Project Charters
Identify new stakeholders to interview for projects
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Contact Information
• Staci Haber Director, Mobility Management
425-943-6769
• Janie Fredrickson Program Specialist
425-943-6744